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“Totally recommend it” 4 of 5 stars
Review of Hotel Princess

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Hotel Princess
3.5 of 5 Hotel   |   13 Calle 7-65 Zona 9, Guatemala City 01009, Guatemala   |  
Hotel amenities
Ranked #17 of 48 Hotels in Guatemala City
San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Totally recommend it”
4 of 5 stars Reviewed August 11, 2014

I had a very nice stay at this hotel on my first business trip to Guatemala. I was upgrated to a very nice room and staff were friendly.
It is a small hotel so they make you feel at home.
I order room service and had one of the best meals, great restaurant service.
Wifi all over the hotel and you do not loose connection when going in or out of your room which was great.

Room Tip: 422 was a wonderful room with a very nice view.
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    30
    36
    21
    6
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • English first
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  • Japanese first
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  • Spanish first
  • Any
English first
new york city
Senior Contributor
38 reviews 38 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
1 of 5 stars Reviewed July 20, 2014

I literally checked in for four hours and lasted only this long at the hotel. The first room I was
shown was filthy and dingy. The room had a giant hole in the wall and had a stained and dirty bed spread on one of the beds. There was a sewage odor seeping from the bathroom. I went downstairs and asked to see a so called business room. The only difference in this room was that it did not have a filthy bed spread but cost a rip off amount of 25 dollars extra a night. The AC made a horrible noise as well. It sounded as if a plane was landing in the room. There was no way to get a good nights sleep in this place.


What made me leave the hotel was that upon opening the closet door lo and behold it was filled with mold and mildew and stunk! Upon this, I IMMEDIATELY checked out and went to a 100 percent nicer hotel down the block. Avoid this hotel at all costs. Not worth the effort at all.
(The hotel carpeting in the hallways is filthy dirty as well. I believe they have NEVER been cleaned at all......)

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2014

Stayed here for a few nights on business. Perfectly nice hotel for a short stay or business stay. My room was quite nice, a bit on the small size but not horribly small. The pool/gym area is pretty small, and the pool had little shade. I wouldn't plan on staying at this hotel for the extra amenities, but is definitely a clean, quiet place to stay for a few nights.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 2, 2014

I thought our room was nice, very clean and beds comfortable. Air was a little hard to get going but once it was on it was great. The only complaint I have is the carpet is very dirty, dingy and it really needs to be replaced. If the carpet was replaced it would give the whole place a different feel. It was the 1st thing we noticed and we were worried about the rest of the hotel. The breakfast was good, it was a bit more money than we thought it was worth but it was convenience of being right there. We did not use the pool. The staff was very nice, helpful and pleasant. We would stay again. Hoping they will get some new carpet.

Room Tip: We do not have any tips on rooms, we had a 2nd floor room and it was just fine
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, Arizona
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 13, 2014

This is a nice place to stay if you are only in town for the night at most. The location is ok and within good walking distance to excellent restaurants. Its proximity to the airport can be annoying, but its bearable. Our room was decent size, but the bed was twisted and was extremely uncomfortable. The toilet leaked water, but the bathroom was clean. The morning paper delivery person decided to enter our room with barely one knock, and I still dont know why they just dont leave the paper under the door instead of enter the room. The air conditioner only worked when it felt like it, so the room at night was uncomfortable even with the window open it was tough to sleep. The amenity level floor had free drinks and food that was good, but the room they use was from the 1970s. I will return to this hotel once they do some major renovations to the hotel. If they would like some professional suggestions to hotel renovations, they can contact me anytime.

Room Tip: Ask for room with new bed mattress.
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BIRMINGHAM
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed April 25, 2014

This hotel is close to the airport and within walking distance of the excellent Transmetro bus route to the old part of the city.The rooms are quiet and comfortable.The breakfast is substantial with plenty of choice and the resturant has a varied menu for evening meals.The hotel has a swimming pool and my room had a small balcony.
Looking forward to my return already!

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 17, 2014

This hotel is just fine, all around, especially for its reasonable price. It's in Zona 9, but only a short walk across avenida de la Reforma into Zona 10. The building is old, quite dark and in need of a renovation, but nonetheless the rooms are a decent size and comfortable. The food is not memorable but not bad either. Internet is not fast but ... you get it. It does boast particularly helpful, pleasant and competent staff both at the desk and in the restaurant.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Princess

Address: 13 Calle 7-65 Zona 9, Guatemala City 01009, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 48 Hotels in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Princess 3.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Princess Hotel Guatemala City
Hotel Princess Guatemala/Guatemala City

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