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“Very good. Enjoyable” 4 of 5 stars
Review of Barcelo Guatemala City

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Barcelo Guatemala City
4.5 of 5 Hotel   |   7 Avenida 15-45, Guatemala City 01009, Guatemala   |  
Hotel amenities
Ranked #2 of 47 hotels in Guatemala City
2 reviews
2 helpful votes 2 helpful votes
“Very good. Enjoyable”
4 of 5 stars Reviewed April 21, 2013 via mobile

My husband and I recently stayed at Hotel Barcelo, Guatemala City and enjoyed it very much. The food was really good and the service excellent with a very friendly and attentive staff.
We definitely qould stay there again.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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588 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Columbus, Ohio
Top Contributor
134 reviews 134 reviews
62 hotel reviews
Reviews in 69 cities Reviews in 69 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed April 20, 2013

Stayed here for three nights. Great property. It's very clean. The staff is extremely helpful and all speak English. You feel very safe. All the entrances are guarded. The pool area is lovely. Our stay included breakfast and let me say the buffet was OUTSTANDING. Great way to start the day. On the down side, the restaurants choices are not great (sports bar, Japanese restaurant, buffet which, while great for breakfast, wasn't as good for dinner) and the decor is a bit dated. However, these issues were more than compensated for by the great staff, comfortable beds and luxury amenities (bath robes, too). The rooms have roomy terraces with a clothes drying rack (always appreciated!). We would definitely stay in this hotel again.

Room Tip: Try and get a room facing the pool as it's a bit quieter; however, we had a room facing the road...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Massachusetts
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 12, 2013

I spent a night here before a flight and was very happy with my stay. The rooms were large, they were clean, and they had a good offering of toiletries to forgetful travelers. The elegantly decorated lobby offered several options for dining and drinks as well as friendly, staff. Room delivered breakfast, which I selected the night before and hung on the door for collection (past the 1AM deadline I might add), showed up when I had requested, it was inexpensive, and most importantly, it was delicious. The hotel also offers a complimentary shuttle to the airport which was timely and convenient. My stay was brief and as a result, I didn't get to sample all the hotel had to offer, however I would give this hotel my highest recommendation to travelers looking for a comfortable stay in Guatemala City.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cork, Ireland
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 8, 2013

The quality of my stay was superb, with the people in the concierge always ready to help me and suggest me activities in my free time.
good restaurant on site
very good breakfast
good and clean rooms
and specially the right price for a very good overall quality

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, British Columbia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 8, 2013

Have stayed at the Barcelo on 2 recent trips to Guatemala. Rooms on both occasions were very clean and comfortable. During our most recent trip, we were upgraded to a 2-level suite which was very nice.

Location is very close to the airport so suited us very well especially since we arrived both times late at night.

The best part of staying at the Barcelo is the wonderful buffet breakfast that is included in the price of the room. Wide variety of cereals, fruit, and juices as well as an omellete bar.

Part of the Barcelo chain of hotels, this hotel is not a boutique hotel (does not bill itself as such), but is a good, solid business hotel.

Will continue to stay here again on future trips to Guatemala City.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ottawa, Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 7, 2013

The hotel is extremely clean, staff really polite and helpful and rooms are big and comfortable. But I was most surprised by the quality of the buffets. We had the breakfast buffet, which was excellent, and the dinner buffet, which was outstanding. Definitely a great choice.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed April 7, 2013

My partner and I stayed here for one night and we had a terrible experience at Barcelo. When checking in at reception, we were quoted $120 USD (excl. taxes). One member of staff overheard this and informed us what we could get a lower price of $100 (incl. taxes) if we booked through their booking agency kiosk. She led us over to another desk at the front of the hotel and we subsequently obtained the lower quote. The reason for this discrepancy was not explained to us.

Our biggest complaint about Barcelo is that the service was just atrocious. There is no concept of opening a tab and adding drinks and food to the room as is usual practice in every hotel, particularly one that prides itself on its service. If you want to avoid having to pay by cash or card every time you order room service or get a drink at the bar, you need to open up an account and put money onto the account in advance. For example, the mini-bar was locked and you need to put credit onto your account in order to gain access to the key which is held at reception. This would not be such an issue if paying by card wasn't such a hassle. Even paying for a drink at the bar was slow and troublesome- they would take an unduly long time to bring you the bill, then further time to take and swipe your card and then even longer to bring it back to you for you to sign.

When we ordered room service, the food took over an hour and a half to come. The pizza was inedible and, together with a salad, cost over $32 USD so it was no cheap. Ordering a large bottle by room service alone cost $5 USD! It was exorbitant.

To top it all off, the key feature of the hotel is its proximity to the airport and it offers a free shuttle hourly from 4 am. We had expected to get this shuttle bus but the driver failed to turn up that day. It was not until it got to 4.15 am that someone complained and eventually something was done. The person in charge ordered courtesy taxis for us but the whole experience left a sour taste in my mouth.

I would not recommend anyone to stay here and will not be returning.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BarceloManager, Director de Relaciones con Clientes at Barcelo Guatemala City, responded to this review, April 9, 2013
Dear Guest:

Thank you for your comments regarding your recent stay at our Hotel. We would like to express our apologies for any inconvenience you may have experienced during your visit.

In order to provide a more detalied response, we would like to ask you to kindly send all the information regarding your stay to the following e-mail address: guatemalacity@barcelo.com

Thank you very much for your help.

Kind regards,

Barcelo Guatemala City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45, Guatemala City 01009, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Guatemala City
#1 Spa Hotel in Guatemala City
#3 Romantic Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Official Description (provided by the hotel):
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 383 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 
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Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Marriott Guatemala City
Guatemala City Marriott
Guatemala City Barcelo

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