This is my base hotel whenever I visit Guate. The service at all levels of the hotel is excellent. I work in the hotel industry and I am very familiar with hotel operations and this hotel does an excellent job overall. The recent renovations to their 11 floor rooms was a nice improvement, and the towels and bedding were fresh. The restaurant and continental breakfast are excellent and the staff goes above and beyond to make sure you are satisfied with your experience. My girlfriends biggest complaint is that they do not offer chocolate cake in the evening for dinner, but other than that the food is superb. My only complaints with this property is they do not offer a program for regular visitors like myself. It would be nice if the hotel would offer air mileage or some type of comp or upgrade for regular customers like myself. Once this property is on board with some type of loyalty program, I can rate this hotel higher. Special shout out to Kendy at Royal floor customer service and all breakfast chef at Molienda! Thank you for your above and beyond service. Sincerely, M. Trujillo and R. Diaz
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- Also Known As:
- Hotel Grand Tikal Futura
- Grand Tikal Futura Guatemala City
- Grand Tikal Futura Hotel Guatemala/Guatemala City