This hotel represents excellent value.

The one negative is that the public areas could use a paint touch up.

That said, the hotel is excellent. Visually, it has a soaring atrium and my rooom was excellent: large and aesthetically appealing. The staff were extremely friendly, welcoming, and helpful.

The gym is reasonable. Room service was of a timely nature and represented reasonable value. The Sunday buffet was excellent.

Finally, management are to be commended. In December, my flight was cancelled at the last minute by American Airlines and the hotel refunded my money.

Excellent service and excellent value.

I feel the hotel is beautiful and it has a great location but the service is very poor and they are not friendly at all. I found the people working at the reception to be rude and uneducated. When I asked for directions, to get somewhere, they all looked at each other not knowing how to help me. I have stayed at this hotel many times before, but it appears as if it is going down hill. I also ordered room service which the food made me very sick the same night. I cancelled the last few days of my reservation and stayed at the Barcelo which was so much nicer.

We needed a hotel in G.C. close to the airport for an early flight. Of the "airport hotels," we booked this room based on the hotel website's pictures/spread of their amazing pool. We got there at 3:00 pm. After eating at the restaurant (great place), we got to the pool at 4:40. The pool attendant informed us that the pool was to close at 5:00. Really? Awesome. Kids were crestfallen and we were bummed. The kicked us out at 5:00.

We talked to the manager. He informed us that they had scheduled the closure for the holiday so their employees could spend time with families. Certainly understandable and laudable. We asked him why there had been no notice on their website nor at checkin. His only reply was that they had made a mistake.

He offered us 50% off at the restaurant if we would visit later for dessert. No thanks, we said. Asking a guest to spend money in order to recieve their apology isn't acceptable. In the end, he agreed to send us free dessert by room service. The creme brullee was very good.

Stay again? No. Not with that kind of service.

My husband and I travelled to Guatemala City and needed to stay in the city for a few days on several occasions. We were recommended Grand Tikal Futura Hotel and even though it isn't in the Tourist Zone (Zone 10) we decided to try it. We were not disappointed in the grandeur of the building, the friendly staff, clean spacious rooms and the safe environment. We enjoyed using the covered heated pool, spa, gym and restaurant. On one of our stays we booked into the executive floor which was a bit more expensive but included buffet breakfast, unlimited espresso coffee and bottled water and supper with a couple of drinks included. This worked out to be very good value and convenient. We had room service for dinner one night and one breakfast and the single meal size was big enough to feed both of us. They have complimentary airport shuttles. Taxis are readily available to take you to museums etc. There is an excellent museum right next door and a shopping plaza under the hotel and another next door. If I need to stay in Guatemala City again I will definitley be returning to the Grand Tikal Futura Hotel!