I feel the hotel is beautiful and it has a great location but the service is very poor and they are not friendly at all. I found the people working at the reception to be rude and uneducated. When I asked for directions, to get somewhere, they all looked at each other not knowing how to help me. I have stayed at this hotel many times before, but it appears as if it is going down hill. I also ordered room service which the food made me very sick the same night. I cancelled the last few days of my reservation and stayed at the Barcelo which was so much nicer.
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- Also Known As:
- Hotel Grand Tikal Futura
- Grand Tikal Futura Guatemala City
- Grand Tikal Futura Hotel Guatemala/Guatemala City