We needed a hotel in G.C. close to the airport for an early flight. Of the "airport hotels," we booked this room based on the hotel website's pictures/spread of their amazing pool. We got there at 3:00 pm. After eating at the restaurant (great place), we got to the pool at 4:40. The pool attendant informed us that the pool was to close at 5:00. Really? Awesome. Kids were crestfallen and we were bummed. The kicked us out at 5:00.
We talked to the manager. He informed us that they had scheduled the closure for the holiday so their employees could spend time with families. Certainly understandable and laudable. We asked him why there had been no notice on their website nor at checkin. His only reply was that they had made a mistake.
He offered us 50% off at the restaurant if we would visit later for dessert. No thanks, we said. Asking a guest to spend money in order to recieve their apology isn't acceptable. In the end, he agreed to send us free dessert by room service. The creme brullee was very good.
Stay again? No. Not with that kind of service.
- Also Known As:
- Hotel Grand Tikal Futura
- Grand Tikal
- Grand Tikal Futura Guatemala City
- Grand Tikal Futura Hotel Guatemala/Guatemala City
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