I stayed with 5 friends at this hotel while on a mission trip for 8 nights. The hotel is very clean. The rooms are very standard. Our AC unit did not work during the day and was infrequently working. I had a roommate and we had plenty of room for the two of us. We were on the 4th floor by the elevator banks. The downside to the hotel is that the lobby gets extremely noisy. And it can get loud with big groups of people. The hotel does have wifi but we couldn't get it in our room but it worked great in the lobby. The hotel is tied into a basic mall, but next door is an amazing mall! Also, the restaurant has a really good breakfast buffet with an omelet bar, fruit, pastries, and great fresh juice. The staff was friendly. I would stay here again, as I'm sure it's a nice hotel for Latin America.

The outside of the hotel and lobby look GREAT! But the hotel room not what I expected, however very clean. The staff was polite but made me feel very uneasy like I was being watched everwhere I was going. The pool area definately needs a make over, I sat inthe jacuzzi for only 3 mins. I couldn't stand the smell of the mold coming from the rocks, not relaxing.

We stayed for just one night.

Room was ok, bathroom was good.

Must improve to have wifi in the rooms.

Front desk could also improve service: an envelope was dropped in the lobby, and nobody told us. Our airplane tickets to Tikal were there. Luckily our travel agency was fast and returned to the hotel to take our tickets back to us.

I stayed here for 4 nights with my family, while I did biz meetings during the day.
They have excellent restaurants, japanese and local guatemalan food. There is an indoor climate controlled pool too, the kids loved it.
We had an executive suite for $135, you can't beat that. Also access to drinks and food on the executive floor.
We travel the world a lot, and this hotel had it all I highly recommend it.