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“Well taken care of” 4 of 5 stars
Review of Radisson Hotel Guatemala City

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Radisson Hotel Guatemala City
3.5 of 5 Hotel   |   1a. avenida 12-46 zona 10, Guatemala City 01010, Guatemala   |  
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Ranked #10 of 47 Hotels in Guatemala City
Mississauga, Canada
Top Contributor
81 reviews 81 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
48 helpful votes 48 helpful votes
“Well taken care of”
4 of 5 stars Reviewed October 30, 2013 via mobile

Very large room with a good view of volcanoes. Bed was very comfortable, tv worked well, had a fridge in the room. Breakfast was very good. Area is good with a number of restaurants. Only drawback is the very unreliable wifi.

Stayed October 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
    77
    118
    36
    19
    6
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35
31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Halifax, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 24, 2013

Stayed here one night to catch early flight. Well-located, clean with helpful staff. I'm not always a fan of the big-chain hotels, but this one pretty good for the price.
Close to mall if you need anything, free shuttle service to airport.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica P, Reservations Manager at Radisson Hotel Guatemala City, responded to this review, October 1, 2013
Dear Guest,

Thank you for your feedback and for taking the time to write about your experience at our Hotel.

We are glad to read that you enjoyed your stay with us. Thank you very much for this comment, we love to fulfill 100% Guest Satisfaction.

We look forward to your next stay. If you need anything else, please do not hesitate to contact us.

Sincerely,


Mónica Palacios
Reservations Manager
Radisson Hotel & Suites Guatemala City
(502) 2421-5151
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 13, 2013

Stayed a weekend. Liked the location and facilities. Enjoyed refreshments in the bar too. Good service. Appreciated the umbrella that the concierge lent to us on a rainy morning. Clean room; safe area to walk around during the day. Close to other big name hotels with more restaurant choices but this meets all my needs for a safe, pleasant stay. Also enjoyed the airport shuttle service both ways.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica P, Reservations Manager at Radisson Hotel Guatemala City, responded to this review, September 14, 2013
Dear Guest:

Please receive cordial greetings from Radisson Hotel & Suites Guatemala City.

We want to thank you for taking the time to share your experience at our Hotel. We are delighted to read such lovely comment with a five star punctuation.

Our goal is to fulfill 100% Guest Satisfaction with all our guests and clients. We look forward to have you with us in your next visit to Guatemala City.

If you need anything, please do not hesitate to contact us, it will be a pleasure to serve you!

Sincerely,



Mónica Palacios
Reservations Manager
Radisson Hotel & Suites Guatemala City
(502) 2421-5151
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 3, 2013

As it already have been recommended to me from other Businesspartners, i did went into this Hotel and i can say, that it was a good Choice. This was a Businesstrip. It have a nice and cosy Design - i liked it. Top friendly Service there. Radisson Staff did speak good english and also they gave me few good Recommendation for some typical Restaurants in that Area. Also in that Area have been few very good Shops.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica P, Reservations Manager at Radisson Hotel Guatemala City, responded to this review, September 5, 2013
Dear Guest,

Thank you for your feedback and for taking the time to write about your experience.

We are delighted to read that you enjoyed your stay and loved the design! I am glad to see that our Staff helped you find options to make your businesstrip into a nice experience.

We look forward to have you with us again. Please do not hesitate to contact us if you need anything.

Sincerely,



Mónica Palacios
Reservations Manager
Radisson Hotel & Suites Guatemala City
(502) 2421-5151
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed July 19, 2013

The rooms are nice, big, comfortable. My problem are the pipes. It's now 4:55 am and my neighbor decides to use the bathroom and I wake up because of the pipes are so old that the noise in my room is too loud. So I call front desk, and say it's the third time in this visit that I've called to complain about this. The girl offers me a change of room. I ask why until now, and her answer is; This is the first time you are telling me.
Never coming back here.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica P, Reservations Manager at Radisson Hotel Guatemala City, responded to this review, July 22, 2013
Dear Guest,

Thank you for taking the time to send us your comments about your stay at our property.

We understand how important a quiet environment is and we apologize for the inconvenience regarding the noise caused by the room next door.

Your feedback helps us prevent situations such as this in the future, and we are taking corrective actions on this matter.

We hope you will give us another opportunity if you are comming back to Guatemala. Please do not hesitate to contact me at any time.

Sincerely,



Mónica Palacios
Reservations Manager
reservaciones2@radissonguatemala.com
(502) 2421-5151 ext. 199
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Top Contributor
74 reviews 74 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 15, 2013

I have been here 3 times now and have had a great experience each time. I highly recommend this hotel. The rooms are beautiful, clean and spacious. The bed is so comfortable--definitely luxury. The hotel staff is always wonderful. I have used the airport shuttle each time I've stayed and it has been the same man (Ruben) taking me each time--he is super nice! We checked in early and they didn't say a word other than that we had been upgraded to a higher floor. It was a beautiful view (I've had the same view before and enjoy it each time). Enjoyed an appetizer and wine at the Eat Drink bar/restaurant in the hotel. I feel safe walking around this area (with friends or alone) during the day (I usually leave super early in the morning so I'm not out late the night before). I will absolutely stay here again on my next trip to Guatemala.

Room Tip: Great view from the upper floors!
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 5, 2013

The stay at this hotel was pleasant and secure. I liked that in order to access the elevators to the guest room, you have to have a room key, providing a sense of security. There was also a very nice view of the city from the spacious room my mother and I stayed in. The breakfast buffet offered a variety of options, including traditional foods and the staff was very polite and helpful. The only thing I found that needed a little improvement was the upkeep of the bathroom, but aside from that, it was a nice stay.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Radisson Hotel Guatemala City

Address: 1a. avenida 12-46 zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#9 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Radisson Hotel Guatemala City 3.5*
Number of rooms: 142
Official Description (provided by the hotel):
Located in the heart of Guatemala city's Zona Viva, in the country's commercial and financial area an only few minutes away from the International Airport. Spacious Suites that offer a panoramic view of the city, oriented towards the most demanding business and leisure travelers. Friendly, experienced and bilingual staff. We offer 2 restaurants, Hemingway's with International Cuisine, and 1246 Lounge presenting exquisite Fusion Cuisine. Meeting rooms for any type of event from 10 to 300 persons. ... more   less 
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Also Known As:
Radisson Guatemala City
Guatemala City Radisson
Radisson Hotel Guatemala City

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