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“Outstanding location and beautiful rooms!” 4 of 5 stars
Review of Radisson Hotel Guatemala City

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Radisson Hotel Guatemala City
3.5 of 5 Hotel   |   1a. avenida 12-46 zona 10, Guatemala City 01010, Guatemala   |  
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Ranked #12 of 47 Hotels in Guatemala City
Llano, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Outstanding location and beautiful rooms!”
4 of 5 stars Reviewed March 12, 2013

Both times we stayed here in the past month, we were really pleased with our rooms....both comfortable and really nicely appointed! The location is great! The staff in the bar, restaurants and those who helped us with our luggage were very kind and helpful. Some of those who work at the front desk area were as well. However, Radisson might want to offer some public relations and effective communication hints to some of the women who work at the front desk. One of them was extremely rude to us when we arrived for our first stay and was the only person who made our stay slightly unpleasant. Also, want to thank reservations manager, Monica Palacios, who came to our rescue. ..always with a smile!

Room Tip: Room 403 was beautifully appointed with a gorgeous bathroom!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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241 reviews from our community

Traveler rating
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    112
    35
    19
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Denver, Colorado
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 4, 2013

What can one say about rude staff? How about “inexcusable”? We returned to the Radisson, having booked our reservation when we stayed there 10 days earlier. Not only had they cancelled our reservation, they were unapologetic about it. The woman at the front desk said, “We don’t have a room for you because we cancelled your reservation, and Guatemala City is completely booked today because of a big Convention.” It was not merely our cancelled reservation, but the attitude of the staff (this woman and another male front desk worker). They didn’t seem to care that we arrived on time, and loaded with luggage. They did not OFFER to help. Perhaps they got a better offer or a bribe and gave our room away! The two kind bellman tried to help us out, and eventually on our own we found a great guesthouse. From someone who travels often, this Radisson gets a big thumbs down!

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Monicap1402, Guest Relations Manager at Radisson Hotel Guatemala City, responded to this review, March 7, 2013
Dear Guest,

Thank you for taking the time on sending us your comments.

We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to contact us so we may discuss your accommodations in detail.

Once again, thank you for your feedback, I assure you we are working diligently to ensure a similar situation does not occur again in the future.

Sincerely,


Mónica Palacios
Reservations Manager
reservaciones2@radissonguatemala.com
(502) 2421-5151 ext. 199
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
135 reviews 135 reviews
23 hotel reviews
Reviews in 59 cities Reviews in 59 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 24, 2013 via mobile

Stayed here for a night before and after traveling north to Huehue. Rooms are fairly large, clean, well appointed, with nice bathrooms and work areas. Free wi-fi. Breakfast buffet was not super but good enough, especially by Guatemala standards. Front desk staff was friendly and very responsive to requests. Overall positive experience.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mexico City, Mexico
Top Contributor
183 reviews 183 reviews
42 hotel reviews
Reviews in 63 cities Reviews in 63 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed February 10, 2013

I went for bussiness, so I have to different points of view.
Bussiness: the meeting room was small, the AC was extremely noicy,the waiters that service the meetings have NO idea of what service means...
uphill: after a pulling some strings, they finally moved us to a very nice, well lit,and with a working AC meeting room.
Tourist: Nice modern lobby, excellent check in service, my room was spacious, nice, inmaculate, with a working area, and a huge shower.To my surprise, I had an excellent dinner (I'm used to the "International cooking" in hotels.. always the same boring dishes).. I order a Pita bread with curry chicken in a yogurth sauce, and Rellenitos (a dessert made of fried sliced banana, filled with black beans, and cinammon) very strange, but really good!. They also have a massage service, which was very good, they helped me with my backache.
downhill: I didn't have a tub, and I asked for a wakeup call for 4 am, cause I was going to be picked up at 4:30 am..., and the call came at 4:15!!(thank god I know hotels and I always take my precautions)

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brasília, Distrito Federal, Brazil
Top Contributor
68 reviews 68 reviews
61 hotel reviews
Reviews in 50 cities Reviews in 50 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed February 6, 2013

I really liked this hotel location. Near all restaurants and shopping malls of Guatemala City. The hotel is very modern and the business room was huge and very comfortable. The hotel gym and jacuzzi were perfect. The breakfast could be better. The service was good. Check-in and check-out very easy and fast. The internet is very very very slow. They really need to fix it. But in general the hotel is awesome! The price is good too.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 3, 2013 via mobile

Be careful Guatemala City known to be dangerous. The hotels in a secure area however venturing a few blocks away Is known to be risky especially alone and especially at night although day time robberies are less they aRe not infrequent.
My room was huge but old bathroom. Very comfortable bed and nice city view high floor.
During my stay someone had their laptop stolen apparently by staff member . He left his laptop on bed so made it easy. Would advise use safe and don't leave anything exposed minimize risk.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Devon
Top Contributor
119 reviews 119 reviews
61 hotel reviews
Reviews in 67 cities Reviews in 67 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed January 31, 2013 via mobile

We should have asked to move rooms because ours had a damp carpet and smelt. Internet was virtually non existent. However it had a comfortable bed and was well sized. Probably ok for one night but not for much longer. Hard Rock Cafe close if you need food.

Stayed January 2013, traveled with friends
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Additional Information about Radisson Hotel Guatemala City

Address: 1a. avenida 12-46 zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#11 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Radisson Hotel Guatemala City 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Located in the heart of Guatemala city´s Zona Viva, in the country´s commercial and financial area an only few minutes away from the International Airport. Spacious Suites that offer a panoramic view of the city, oriented towards the most demanding business and leisure travelers. Friendly, experienced and bilingual staff. We offer 2 restaurants, Hemingway´s with International Cuisine, and 1246 Lounge presenting exquisite Fusion Cuisine. Meeting rooms for any type of event from 10 to 300 persons. ... more   less 
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Also Known As:
Radisson Guatemala City
Guatemala City Radisson
Radisson Hotel Guatemala City

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