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“An oasis !” 4 of 5 stars
Review of Westin Camino Real

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Westin Camino Real
4.5 of 5 Hotel   |   Calle Camino Real 0-20, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #25 of 47 Hotels in Guatemala City
London, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
“An oasis !”
4 of 5 stars Reviewed 3 weeks ago

A beautiful hotel . We arrived for a 4 night stay prior to 3 weeks travelling around Guatemala . The first room that we had had a dreadful view so we changed rooms even though we were warned that there would be building noise ! It had a much better view and we coped with the noise ! we booked on line which said that it included breakfast . After the first day we were moved to an inferior breakfast room . Rather irritating but nothing we could do ! The staff were all unfailingly happy and pleasant .

Room Tip: This is a very safe area of Guatemala City . A perfect place to stay for the uninitiated . Close to...
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, 3 weeks ago
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. We really appreciate to know your feedback this will help us to improve this service. This comment already was sent to responsible department.

We hope to see you soon again in Westin Camino Real Guatemala.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Guatemala City, Guatemala
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here on our wedding night having our wedding reception at the same hotel... but i am going to comment about the stay only and not the party (which was awesome btw)... It was a nice room, check in was slow, but a lot of people checking in at the same time that day...we ordered food service and it was very good and quick and also had a great breakfast at the restaurant!,.. we asked for late check out and no problem with that.. enojyed our stay at this hotel...

Room Tip: ask for a room towards the street..
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, 3 weeks ago
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you for your additional comment about our services.

We hope to see you soon again in Westin Camino Real Guatemala.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is beautiful. It has a fantastic marble lobby. The buffet restaurant has very good food and the wait staff was all great during my stay. However, there is no easy way to get to the pool because you have to take the stairs several levels down and go through the spa to come back upstairs to reach the pool. For a business traveler that has an hour to kill before dinner that just is not convenient enough. The incidentals do add up because there is a charge for each bottle of water that is provided in the room. Overall it was a pleasant experience, but there are some things that can be handled better.

Room Tip: If you want a good view you need to have a high level room. My room was on the second floor and I h...
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  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, 3 weeks ago
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you so much for your additional comments, we really appreciate to know your feedback. This comment already was sent to responsible department.

We hope to hear from you soon and please apologize for inconvenient during your stay.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
114 reviews 114 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here one night before and one night after flying to Tikal. The hotel is well-located, good for business as well as pleasure, but not up to par for what you would expect from a big-city Westin in the United States.

It seemed a little run-down since we stayed there nine years earlier, but the beds were comfortable (“Westin Heavenly Bed?”) and we felt secure, as there were always hotel personnel at the entrances and you had to insert your room card in the elevator in order to get it to stop at your floor.

The wifi situation was outrageously complicated, so much so that we would probably not stay there again unless they fix it. They limit the number of devices that can access the internet from your room to three. Which for a Silicon Valley couple is not enough – we try to go offline when we travel, but who wants to pay for international cell data just so you can make sure things are okay back at home, or to search TripAdvisor for restaurant recommendations?

Furthermore, getting three devices connected required multiple calls to the hotel operator, as they had to create authorization codes for our additional devices, and not all the authorization codes worked. Additionally, while there is supposedly free wifi in the lobby and restaurants, we were never able to get connected – the user interface always requested us to pay for another day’s access. In general, the wifi system was much too frustrating to be useful for today’s connected traveler, whether she is on business or pleasure.

Service in general was so-so. Two lights in our room were burnt out, and despite informing them about the problem, only one of them had been replaced when we returned from Tikal two days later.

Although we stayed on the “executive level,” it’s not clear to me that this provided much of a benefit. They serve snacks and non-alcoholic beverages during the day, but they aren’t very tasty and the service in their executive lounge is “relaxed.” We opted to pay for the breakfast buffet downstairs in the main restaurant, as the free one for executive level guests was less appealing. The breakfast downstairs is very good, with eggs cooked to order, fruit and a variety of breads and meats.

It may be the case that Guatemala City hotels are suffering the same slow decline as one sees in the Zona Viva, but attracting more leisure and business travelers to this property will require some investment and upgrades.

Room Tip: Not sure it's worth it to pay for executive level room.
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, 4 weeks ago
Dear guest,

Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. We are really sorry for the experience during your stay with our wifi service, we already sent your comment to the department in charge of it, this is not an usual case we apologize for this, is not an acceptable. Thank you very much for the additional comments, are a real strength to improve.

Again apologize on behalf of Westin staff for the inconvenience you experienced. We hope to see you soon in Westin Camino Real Guatemala.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 12, 2014

I stayed here two nights. I arrived after dark on a sunday, all was well. I had to get up and leave early on monday (before 6am) and got back after dark. So far - so good. I hadn't seen out the windows yet - no one warned me when I checked in (to an upgraded suite, room 559).

6:30am - bam - slam - bam - loud laughter and talking. Apparently my room is right next to the service room, all of the workers going in and out with carts and everything. This goes on all morning.

7:30am - workers start arriving. Unbeknownest to me - 2 feet behind my bed - right on the other side of the wall - is a full blown construction site - they are expanding the hotel. See the picture. I could not believe my eyes. The pictures on my wall above the bed are shaking as they hammer on the wall. As they use construction grade power tools. the yelling. The banging. The trucks going around. NO WARNING whatsoever. I blew two suite upgrades on this place and they gave me a room that abuts to a full blown construction site. Unbelievable.

8:00am - cannot take it anymore, go to shower. Guess what. NO HOT WATER. Maybe they used it all on the construction zone 2 feet away from my room.

I talk to the manager. All smiles, so sorry, no there is NOTHING we can do - nothing. The bill is the bill, we can do nothing for you. Yes, the general manager knows about this.

YES - OTHER PEOPLE HAvE COMPLAINED (I asked). I was amazed - you actually rent your high end, expensive rooms to people fully knowing they are in a construction zone - not NEAR but IN a construction zone, "Yes sir" (smiling). Don't you think this is a bad idea - "I'm so sorry sir" - still smiling. It is like talking to a robot. The general manager is aware of the problem - but they don't car. Multiple complaints about this from many people over time - they do not care. cannot do anything about it - nothing.

I've stayed here in the past, but this is the last time. I'm platinum with starwood - this is the worst treatment of customers I've seen. They know every time they rent these rooms that person will be in a construction zone.

and. they. do. not. care.

Never again

  • Stayed August 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, 4 weeks ago
Google Translation
Estimado huésped,

Muchas gracias por su fina retroalimentación sobre su estadía en nuestra propiedad, deseamos extenderle una sincera disculpa por los inconvenientes ocurridos durante su visita, nos encontramos en un proceso de remodelación con la finalidad de brindarle más y mejores servicios que usted como nuestro cliente se merece; lamentamos que nuestro personal no haya brindado una solución efectiva durante su estadía, su comentario ha sido trasladado a la Dirección del área para corregir este tipo de servicios que no son aceptables.

Nuevamente sirvase aceptar nuestras sinceras disculpas al respecto y esperamos tenerle pronto en esta su casa Westin Camino Real Guatemala.

Saludos cordiales,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 11, 2014 via mobile

We had a very nice stay while in Guatemala City. Nice rooms. Beautiful lobby. Great breakfast buffet. Fresh juices in lobby. Negatives were expensive for Wifi in room. Hard to exchange money in lobby.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, 4 weeks ago
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome.

We hope to see you soon again in Westin Camino Real Guatemala.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Ohio
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 7, 2014

Visited Guatemala City and had a great time at the Westin. Nice pool and hot tub with bar, fun staff. Rooms are spacious, concierge lounge has a great breakfast and evening snacks. Staff were very friendly and helpful

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Gerente at Westin Camino Real, responded to this review, August 11, 2014
Dear guest,

Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Any additional comment will be welcome.

We hope to see you soon again in Westin Camino Real Guatemala.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#7 Luxury Hotel in Guatemala City
#10 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Westin Camino Real 4.5*
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
Westin Camino Real Guatemala/Guatemala City

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