Recently had the pleasure of staying at the Westin for a few nights in early November and then again this month for a night. This is the only place I would stay in Guatemala City. When the people at the front desk remember me by name it is nice but not surprising since I see them daily, but when I see a bell hop up on the floor and HE remembers me by name and greets me that that is a nice surprise. This is the same gentleman who in November stayed with my suitcase while I was at the front desk waiting to change rooms (only needed one bed instead of two). There was a nice fruit basket waiting in the room for me which was much appreciated. When I spilled tea on my sheets and called down to housekeeping the woman was cheerful and joking and laughing with us and it was almost 10pm. Kudos to her. When I get on the shuttle bus to go to the airport and another passenger tells me they had already left and were a block or so away but turned around and came back for me then that is also unexpected. During the first week of November the hotel was having a lot of events, they have 2 parking garages but they were full. I left my friend waiting in the queue to enter the parking garage and went to the front desk to ask if they had spaces reserved for guests. The gentleman from reception confirmed with security that the garages were both full and then went with me to the parking garage to insure we were moved ahead and were able to enter without any further wait. When the new front desk manager who has only seen me once remembers my name and comes out to greet me is another example of why I stay here.
My only disappointment was that in the restaurant (El Cafetal) for the Day of the Dead buffet there were no decorations and nothing special done this year. Last year it was decorated and you could tell someone had taken extra care to arrange things nicely. The fiambre itself was better than last year but since Day of the Dead fell on a Friday this year the other items were all seafood (since that is the typical Friday night buffet) and not as good as I had expected. It looked good and there is a great variety but it wasn't flavorful to me. I had a piece of fried fish that was not completely cooked and the waitress took it away and immediately brought me another one that was.. During my last stay I had a suite on the 6th floor. Having a suite will allow you access to the lounge on the club floor. There is wonderful jacuzzi tub in the suite which is a great feature and the suite itself is very spacious. I'm already looking forward to my next stay and as always my sincere thanks to Estuardo and Rodrigo at the front desk for always being so helpful and pleasant.
- Also Known As:
- Westin Camino Real Hotel
- Westin Camino Real Hotel Guatemala City
- Westin Hotel Guatemala City
- Westin Guatemala City
- Guatemala City Westin
- Westin Camino Real Guatemala/Guatemala City
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