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“Clean modern hotel” 4 of 5 stars
Review of Westin Camino Real

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Westin Camino Real
4.5 of 5 Hotel   |   Calle Camino Real 0-20, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #21 of 47 Hotels in Guatemala City
Atlanta
Top Contributor
149 reviews 149 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
56 helpful votes 56 helpful votes
“Clean modern hotel”
4 of 5 stars Reviewed March 16, 2013

Rooms modern clean. Comfortable bed. A bit noisy with the city below. Staff was friendly. However, they made an error charging my credit card after the room had already been paid by our travel company.

Room Tip: Higher floors farther away from city noise. Probably quieter with a room on the back facing the pool...
See more room tips
Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 22, 2013
Dear guest,

Thank you for taking the time of writing this review from our hotel. It´s a pleasant received such amazing comments which help us to keep our high service standard. Your compliments are really a positive stroke and push us to keep a high standard personalized service toward our guests.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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351 reviews from our community

Traveler rating
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    53
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    17
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
White Rock, Canada
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 16, 2013

For my first trip to Guatemala City, this Westin provided a comfortable, friendly place to call home for a week. The staff provided excellent service. We ran training sessions at the hotel - the facilities and food for the team were excellent.

When I return to GC, I will defnitely return to the Westin Camino Real.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 22, 2013
Dear Guest!!

Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 15, 2013

I have been traveling often to Guatemala on business and this hotel is not up to the level of its peers. The hotel feels old and it's worn down. The rooms are ok but the cable tv reception was bad as channels were fuzzy. The shower was not very good as hot water would come and go. What annoyed me the most is the Internet. I could live with you charging me for it, which drives me crazy, but to only have one daily fare is very wrong. If you want to log in for one minute you still have to pay the 120 quetzals (15$ aprox).

I would recommend other business hotels over this.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 22, 2013
Dear guest,

We are very sorry for the inconvenient you had in your visit, this comment will help us to give our guest a high service in each of their visits, and also every detail you mentioned in your comment will be notify to the responsible department . We really appreciate guest’s experiences.

Please feel free to let us know if we can do something for you in order to visit us again, our email address is coordinador_mercadeo@caminoreal.com.gt

Very truly yours,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 14, 2013

The Westin Camino Real indeed offers great value. For starters it is very close to the airport (although do not call for a private pick up as the rates they charge are incredibly high for suh a short ride - take the shuttle instead), the facilities are clean and the rooms seem to be very well maintained. Also had breakfast at the main restaurant and was very well satisfied with quality of food and service.
For the Westin afficcionados, bear in mind this is not the usual Westin you get in other more common destinations. This is a more colonial building and therefore provides a sense of a familiar style rather than business however it serves both purposes. Would definitely stay there again.
Nevertheless, there are some small annoying things which are not necessarily dealbreakers but you got to wonder who would think of them as a great idea: if you get upgraded or book a room at the top floors, they will redirected you to the lounge at the same floor in order to complete your check-in process. At first sight, it might seem like a nice touch of exclusivity and might work for some people, but when you are a busy business traveller, it just seems convoluted and awkward (specially when you are travelling with a colleague that did not get upgraded). Also, they have a very nice lounge area (the same where you do the check-in!?!) but charge for drinks (and if you want to bring someone, then they will charge for food as well) which in my opinion completely defeats the point since you could go to a bar for the exact same objective and most often than not, for a better experience. Ultimately you feel like they are trying to nickle and dime you for everything.
My point is, if you trying to offer something exclusive for your top customers, then go all the way and do it well. Don't stop in the middle. Lastly, sometimes simplicity pays off.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 22, 2013
Dear guest,

Thank you for taking the time of writing this review from our hotel. It´s a pleasant received such amazing comments which help us to keep our high service standard. Your compliments are really a positive stroke and push us to keep a high standard personalized service toward our guests.
I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 14, 2013

Had no issue with this property whatsoever...it's a very nice hotel with beautiful appointments, friendly staff, large pool area and excellent workout facilities...would have no problem staying there again when back in Guatemala and would recommend it to anybody travelling to GUA.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 22, 2013
Dear guest,

We are very glad to receive this kind of comments about our hotel; we really appreciate a positive stroke that pushes us to keep a high standard personalized service toward our guests.

We hope to see you soon again.

Very truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 8, 2013 via mobile

This hotel is 5 minutes from the airport and within walking distance to shopping, restaurants and more. The exercise facility is FANTASTIC! Staff was great, pool was clean, food was good, and the rate was very fair - no complaints.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 11, 2013
Dear Guest!!

Thank you for a great comment it always motivating to receive such appreciation from our guests, this help us to keep our high service standard.

I will take the liberty to put your comment in our info staff board as it always motivating to receive such appreciation form our guests.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, Canada
Top Contributor
108 reviews 108 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 7, 2013

Located in zone 10, easy and safe walking to restaurants in the area. The service, especially the front desk staff, was very helpful and friendly. The rooms are very clean and quiet; the breakfast, especially the buffet, is very lovely. There is a free shuttle to and from the airport that runs every half hour. While there is free Wi-Fi, it is slow and not very reliable. I would definitely stay here again if I am in this part of the world.

Room Tip: Request a room either facing the pool or 7th floor or higher.
See more room tips
  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ximena R, Manager at Westin Camino Real, responded to this review, March 11, 2013
Dear guest,

We are very glad to receive this kind of comments about our hotel; we really appreciate a positive stroke that pushes us to keep a high standard personalized service toward our guests.


We will share your comment in our staff board, it´s always motivating to receive such appreciation from our guests.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#11 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Westin Camino Real 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
Westin Camino Real Guatemala/Guatemala City

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