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“Great short stay!” 5 of 5 stars
Review of Clarion Suites Guatemala City

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Clarion Suites Guatemala City
3.5 of 5 Hotel   |   14 Street 3-08 Zona 10, Guatemala City 01010, Guatemala   |  
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Hotel amenities
Ranked #8 of 48 Hotels in Guatemala City
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great short stay!”
5 of 5 stars Reviewed October 22, 2012

We visited the hotel for only one night but was very impressed by the hotel. The hotel is very close to the airport. It was very clean and very updated. The staff was friendly and tried very hard to help us with the language barrier.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionSuites, Revenue Manager at Clarion Suites Guatemala City, responded to this review, October 23, 2012
Dear Guest,

Thank you for sharing your experience in our hotel to our Tripadvisor readers.

We are glad that you had a pleasant stay.

We hope to see you soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

171 reviews from our community

Traveler rating
    82
    64
    14
    4
    7
See reviews for
23
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11
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Logan, Utah
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 28, 2012

On our THIRD visit to this hotel in one week, the same staff member who picked us up at the airport and checked us in twice still didn't remember me.
The last night we were there, our "nonsmoking room" on the 4th floor was just a floor above the smoking level and the tobacco smell was really just about too strong for us to get to sleep. When we brought this to the attention of the front desk, the hotel was too full for us to be moved. We were assured that the manager would contact us about our concerns, but he did not, and neither Sr. Ceballos, nor Clarion Suites responded to our email about the matter after we returned home. So much for "100% Satisfaction."
Be sure to get breakfast included for the best price you can, because the breakfast is VERY expensive for what is provided--over $20 each--if you buy it separately.
WiFi is not free and must be purchased through a lengthy process at the front desk.
Airport shuttle was a helpful service.
If we returned to Guatemala City, I would look at one of the several other hotels just down the street.

Room Tip: Upper floors away from the smoking rooms and nearby noise.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Windsor, New Jersey
1 review
5 of 5 stars Reviewed September 3, 2012

We stayed at the Clarion on Aug. 25th for 4 days and it was our 3rd stay at the Clarion. We stay in the suites and it is well worth the extra money for the free breakfast and the happy hour later in the day and also to use the computer in the business center. The staff from Marlon waiting at the airport upon our arrival to shuttle us back, and Miguel taking care of our bags and everyone in between was wonderful. The entire staff always have smlies on their faces and really can't do enough to help you. We loved our room--it was on the 16th floor with a spectacular view of the volcanos. We love the location of the Clarion to shopping, restaurants and stores--you can't beat it. We wouldn't stay anywhere else but the Clarion Suites! Thanks to the staff for making our trip wonderful.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionSuites, Manager´s Assistant at Clarion Suites Guatemala City, responded to this review, September 7, 2012
Dear Mr. and Mrs. Greco:

We appreciate your comment, thank you for sharing your opinion.

We are glad you had a pleasant stay in our hotel, We will share your comment with our staff.

We hope to se you soon!

Sincerely,

Andrea Fernández
sgerencia@clarionguatemala.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
minnesota USA
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 16, 2012

This hotel is in a good location for restaurants and accessibility to the airport. Their airport shuttle is on time and a wonderful asset. Despite booking our 3 rooms several months prior we were told at check in that our rooms requested were not available and nothing was offered to accommodate our needs. When we arrived to our rooms they were different than what the desk had told us they were. Having the suite is nice but the sleeper sofas are impossible to sit on. You literally drop 8 inches into the bed mattress. The workout room is adequately equipped but is extremely hot for exercising. We found out at cHeck out that breakfast was included with our room, so we wasted 6 breakfasts each day, we were not told about the breakfast inclusion at checkin. The bar is extremely quiet as is the hotel which makes for a good nights sleep. Reasonably priced. It was nice to have a bathtub.

Stayed July 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionSuites, Manager´s Assistant at Clarion Suites Guatemala City, responded to this review, July 20, 2012
Dear Guest;

Thank you for letting us know about your experience in our hotel, we send our appologies for all the inconveniences that you had.

We will appreciate if you can contact us to our e-mail address sgerencia@clarionguatemala.com, in order to see what happened whit our front desk staff about the room type that they assigned you.

We look forward to hearing from you.

Andrea Fernández
sgerencia@clarionguatemala.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 5, 2012

I would highly recommend a stay in this Hotel, it is fantastic value for money.

The suite had a bedroom, dressing area, bathroom (with tub) lounge, and kitchenette, everything was high quality.The staff really made our stay enjoyable, they helped us with everything we needed.

The location is great, in the middle of zona 10, with plenty restaurants and shops

I really felt at home during my stay!

Room service food was so so nothing great.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionSuites, Director de Relaciones Públicas at Clarion Suites Guatemala City, responded to this review, June 14, 2012
Dear Guest,

Thank you for sharing your experience in our hotel to Tripadvisor readers.

We are glad that you enjoy your stay. We will share your comments also to all of our staff.

Thank you and look forward to seeing you in the future.

Best Regards,

Alejandra Samayoa
sgerencia@clarionguatemala.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 5, 2012

We stayed at the hotel for a week. The room was much more than we expected, 2 room, with quality furnishings.

The staff really went above and beyond for us, my husband got ill and they arranged a doctor and helped with every step of the way.

Would recommed highly! No negatives!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionSuites, Director de Relaciones Públicas at Clarion Suites Guatemala City, responded to this review, June 14, 2012
Dear Guest,

We appreciate your comment and we are glad that you had a pleasant stay. We will share your commments with our Staff.

We look forward to seeing you in the future.

Best Regards,

Alejandra Samayoa
sgerencia@clarionguatemala.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southwest Montana
Top Contributor
122 reviews 122 reviews
27 hotel reviews
Reviews in 47 cities Reviews in 47 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 23, 2012

Great location, outstanding staff, solid restaurant and bar, big room/suite, safe/secure neighborhood. What more can I say except I not normally inclined to stay at an "average" chain hotel outside of USA but Clarion Suites was great, even after four nights, and I would stay there again.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionSuites, Revenue Manager at Clarion Suites Guatemala City, responded to this review, October 21, 2013
Dear Guest,

Thank you for sharing your experience.

We are glad that you had a pleasant stay.

Hope to see you soon.

Best Regards,

Alejandra Samayoa
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Guatemala City

Address: 14 Street 3-08 Zona 10, Guatemala City 01010, Guatemala
Phone Number:
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Guatemala City
#9 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clarion Suites Guatemala City 3.5*
Number of rooms: 172
Official Description (provided by the hotel):
Clarion Suites Hotel is located at the heart of the "Zona Viva" the commercial district of Guatemala city, near from the most important Offices, International Banks, Embassies, Organisms, Restaurants, Entertainment Center and the most exclusive Malls. It is the only hotel in Guatemala that has the ALL SUITES concept, with 172 suites of 52 square meters. ... more   less 
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Also Known As:
Clarion Suites Guatemala City Hotel Guatemala City
Clarion Hotel Guatemala City
Clarion Guatemala City
Guatemala City Clarion

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