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“Lovely retreat in a busy city” 4 of 5 stars
Review of La Inmaculada Hotel

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La Inmaculada Hotel
3.5 of 5 Hotel   |   14 calle 7-88 zona 10, Guatemala City 01010, Guatemala   |  
Hotel amenities
Ranked #3 of 47 Hotels in Guatemala City
Los Angeles
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Lovely retreat in a busy city”
4 of 5 stars Reviewed July 23, 2014

I stayed here two nights, one on my way in and the other on the way out of Guatemala.

The grounds are beautiful, and the business center is a great service. The rooms have a very European/modern feel, and are lovely in their decoration and very quiet. The outdoor courtyard is lovely, and tranquil.

The first time we stayed here, we got in around 9pm, had some dinner, and went straight to bed in order to catch a very early flight. Dinner was fantastic, we had pesto pasta, and steak--great wine also. Drank the water b/c the waiter said it was bottled and that must have been true b/c we were absolutely fine.

Morning breakfast packed for the airport was great. The coffee (latte) was incredible--I kept thinking about it afterwards because it was so delicious. They also included a croissant and a yogurt parfait. Only problem with the parfait was they forgot to include spoons.

Came back on our way back through Guatemala, and was excited to stay there again. Very happy we did, but the breakfast the next morning was a little disappointing. They were out of the disposable coffee cups, so we didn't get to take their wonderful coffee with us or any juice. I wish that they had just made the coffee to give a few sips before we left. The good news was they did remember the parfait spoons this time though--which was delicious.

Only about 10 minutes from the airport.

Would definitely stay there again!!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 14, 2014

The unchanged bed sheets had a dozen hairs on them and the restaurant food was of very poor quality. I didn't want to venture out into the city late at night after I checked In so I ordered at the restaurant. After a couple bites into the bland burger I noticed a huge green mold spot on the bottom of the bun. I rarely send food back, but the fact the kitchen overlooked this made me wonder what else would be wrong. I sent it back and the server was surprised that "I didn't like it" after I showed him the mold. This an other comments showed the staff isn't well versed in customer service, but compared to the other service experiences I've had at other nice hotels in Guatemala, this hotel was excellent.

In all the hotel is very safe, quiet and very nice. They really try to provide great service and that counts.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diego E, General Manager at La Inmaculada Hotel, responded to this review, July 15, 2014
Dear guest, thank you for taking the time to review our hotel.
I would like to apologize for the bad experience you had at Inmaculada.
We will give your feedback to the the housekeeping, restaurant and kitchen staff to assure that this doesn´t happen ever again. We have in place daily shift check ups on room and kitchen standars and procedures; but surely something went wrong with you. Since I see you come often to Guatemala. I hope you give us a second chance; to prove that this was a slip up and not business as usual at La Inmaculada.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin Éire
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed July 13, 2014

We stayed here for one night when we first arrived in guatemala city. Its an oasis in the city as described with rooms facing into a garden courtyard where u can sit and have a drink from the bar or eat breakfast. Its in a nice safe neighbourhood with museums bars and restaurants within walking distance. Breakfast is included and is delicious and substantial. They also provide a free shuttle service from the airport make sure to contact them to avail of this. Rooms were modern comfortable with all amenities like ac safe and iron and ours also had a lovely balcony.
My only negative comments would be that they offer a wake up call with the coffee of your choice which is a lovely idea except when they forget to wake you up at the time you asked.
Also we found it difficult to get clear information at reception about onward travel to antigua. It was the third receptionist we asked before we were offered a shuttle bus service straight from the hotel for $10 which was great but shame we weren't told it the first time as we wasted time trying to find an alternative way.
Overall would definitely recommend though as positives far outweighed the few negatives.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Top Contributor
96 reviews 96 reviews
40 hotel reviews
Reviews in 41 cities Reviews in 41 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 7, 2014

The hotel is truly an oasis in the middle of bustling Zone 10. Not only is it located off of noisy streets but the courtyard garden with bubbling fountain and chirping birds provides respite amongst chaos. The hotel, including the rooms, is a modern design and kept very clean. The complementary breakfast is good and the custom coffee drink orders delicious. The airport shuttle is also a big plus. The staff is very friendly, helpful and most speak English.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 2, 2014

I pick up this hotel from the ranking of traveladvisor, after I stayed here for 4 days. I can truly say the ranking is very true.
The facility is very good and their breakfast is fabulous. The wifi is very stable and its surrounded by many food places and market.

In such dangerous city, they still maintained to be surrounded by high class shopping mall and very good bar/food place.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 15, 2014

The hotel was clean and good in the safe area of Guatemala City, far away from city centre, had nice restaurant with good food and wines, nice atmosphere, very quiet rooms, good room service, lovely staff, the only problem was the pay, everything was charged even you don't know, the waiter didn't inform us what was included and what not, the final bill was surprisingly high. So check your bills, other wise nice place to stay overnight.

  • Stayed May 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 8, 2014

The name says it all!

This place is super clean with a nice modern feel. The hotel itself is quite small, but I like the feeling of a more boutique style hotel.

My wife came across this hotel when searching for a place to stay for one night before heading off to Lake Atitlan, and one night before we departed to come home.

The food was just okay. However, there are many restaurants nearby (Taco Inn was good and cheap!) so I would suggest venturing out to get a bite to eat.

I rated it 4 stars because we were handed a menu and were told that 4 of the options we wanted were no longer available. The server said it was an old menu but there were no other menus to look at? Time to make a new menu ;) Also, we had to wake up at 3am to catch our flight and we were told that they would wake us up with coffee. Luckily we set our alarms because nobody came to our door with coffee.

If you are looking for a nice place to stay for the night, in a good area of town, with friendly service at an affordable rate, this is your place!

Stayed May 2014, traveled as a couple
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Additional Information about La Inmaculada Hotel

Address: 14 calle 7-88 zona 10, Guatemala City 01010, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#1 Romantic Hotel in Guatemala City
#3 Business Hotel in Guatemala City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — La Inmaculada Hotel 3.5*
Number of rooms: 13
Official Description (provided by the hotel):
Guatemala owns a unique cultural and natural richness. Its tourist offer adapts to the different tastes, interests and preferences of visitors from around the world. Guatemala is where one of the best and internationally renowned coffees in the world is grown and it offers an infinite amount of attractions, one of them being its modern and contrasting capital city. La Inmaculada Hotel is located in the heart of the City, in one of the most exclusive residential areas, and only a few steps away from the famous Zona Viva. Its excellent location offers easy access to the main financial, cultural, commercial and entertainment district in Guatemala City. Our mission is to make your business trip pleasant and your vacation unforgettable. The hotel offers its guests a silent environment, modern facilities, impeccable style and privileged luxury service. From any room guests may enjoy the beautiful garden that gives the hotel a magical and relaxing environment. Decoration of the hotel interior is a combination of modern and elegant styles and elements, creating a perfect ambiance, where all the rooms surround a beautiful garden that inspires peace and tranquility to our guests. ... more   less 
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Also Known As:
La Inmaculada Hotel Guatemala/Guatemala City

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