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“Best service of any hostel I've been to in the entire country” 5 of 5 stars
Review of Hotel Casa Santorini

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Hotel Casa Santorini
7 Av A | 17-17 Zona 13 Colonia Aurora 1, Guatemala City 01013, Guatemala   |  
Hotel amenities
Ranked #13 of 37 Guatemala City B&B and Inns
Olympia, Washington, United States
1 review
2 helpful votes 2 helpful votes
“Best service of any hostel I've been to in the entire country”
5 of 5 stars Reviewed April 19, 2013

This hostel is not only close to the airport and in one of the safest neighborhoods in Guatemala City, but it's very clean and hospitable. The biggest draw though, is Jorge. He owns the hotel, and will come to wherever you are to pick you up and bring you to the hotel.

When my friend and I arrived, he gave us a tour of the immediate area (his english is very good as well), and then set us up in our room. Later, he took us out for drinks and shared his story with us. When we left, he gave us his number and told us to call him if we ever needed help.

Lo and behold, no matter where we were in Guatemala, if we had a question, he had a great answer for us. If we were lost, he'd even look up where we needed to go and who we needed to talk to.

We returned a little later as a stop between Monterrico and Xela. The Linea Dorada (bus line) website said they had an afternoon trip scheduled, so we decided to go in the afternoon. Jorge drove us to the station, and when it turned out they didn't have a bus leaving that day, he let us stay another night FOR FREE.

The hostel, everyone in it, and everything about it is marvelous. Highly recommended.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 reviews from our community

Traveler rating
    22
    6
    5
    2
    3
See reviews for
2
7
16
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

After a miserable flight to guatemala I found this really near the airport hotel. Jeorge is the owner and really took care of me!

I got a amazing home cooked meal
Nice cold beers
Historical and geographical information of Guatemala City
and a nice and clean bed to sleep in

and hey made sure my lost back was delivered to the hotel. Also Jeroge speaks fluent English for all you non spanish speakers out there.

Room Tip: Ask for the home cooked meals from the neighbor!
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 6, 2013

The hostel is super close to the airport. This is a great spot to come for the first day if you are going to other places, or the one place you can spend the night at before you fly out. The owner, Jorge is sooooo nice. He drove us late at night to the mall so we can grab something to eat. He didnt mind at all. He serves breakfast at a certain hour but our flight was leaving early and he arranged our breakfast to fall into schedule. He also arranged our taxi to the airport. He is very genuine in helping his guests. Thanks Jorge! It is definitely a great option!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2013

This is a great place to live and very close to the airport. It only took us 5 minutes to walk from the hotel to the airport in the morning. It locates in a safe area in Guatemala City. The owner of the hotel is a very kind and considerate person who granted us great help.

It was our last night in Guatemala and we will take a flight back home next morning. When we arrived in the airport that night, we called the owner of the hotel and he came to the airport very soon as they offered free transportation service to their clients although the distance was very short. But at that time, we found that we do not have enough cash to pay the rent. So the owner drove us to the hotel to check in first and then drove me to a faraway place where ATM was available. Unfortunately, neither of my credit and debit cards worked and I cannot draw cash to pay the rent. My friend and I were extremely exhausted and desperate and didn’t know what to do. The owner was our angel and gave us great help. We booked a double room private with shared bathroom and the owner gave us a room with ensuite bathroom. We could only pay the rent for a dorm but the owner still gave us that double room private with ensuite bathroom. We had a comfortable last night during our stay in Guatemala. The landscape in Guatemala is amazing and the people there are friendly. This hotel is a great place for stay in Guatemala City, and the owner and staff there are great people. Thanks Hotel Casa Santorini, thanks the owner of the hotel for your great help.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, Wellington, New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 20, 2013

We picked Casa Santorini based on price. We were surprised to find it was one if not the cleanest, most secure places we have stayed in Central America, especially since we are on an extremely tight budget and almost always go for the cheapest option. George was very friendly and helpful. He drove us to the local taco lady (super cheap, super good food) and even talked his painter into doing some welding on my broken scooter for me. He gave us a dorm to ourselves since we had a lot of gear. The place is very clean and things like showers, toilet internet etc all functioned properly which is almost an unusual thing to find in a Central American hotel in this price range. We were very happy with our stay and would recommend the place to others and stay there ourselves again without hesitation.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2013

On the Christmas Day last year(2012) we were set to fly out of Guatemala City to Buenos Aires but due to problems with the airline we got stuck in Guatemala City for 2 days, not a lot of fun given that we had 2 bikes with us and a lot of luggage. We got the number for Casa Santorini and called at 6am to check availability. Amazingly George, the owner answered(he speaks english-great plus) and in 10 minutes he picked us up with his van(perfect for our situation) for free. The hotel is very quite, clean, and has great roof top from where you can see beautiful sunsets, volcanoes included. George was really helpful, he provided all info we needed and 2 days later he drove us back the airport at 5:00am, again free of charge.
What else can I say but Highly Recommended!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Pedro Sula
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 7, 2012

Hotel is incredibly close to the airport, which is a great bonus. I arrived about an hour late at night and did not follow any of the arrival procedures, but was still welcomed warmly by owner. Both owner and owner's mother were incredibly kind, helpful, and welcoming. Housekeeper girls were also great. Hotel looked great inside, and room was quite comfortable. Only complaint really was that shower was cold, and also flooded. I did not bring this up to the owner, however, so it cannot be used as a real complaint. Overall this is a very nice place to stay at, especially if arriving or leaving from the airport.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casa Santorini

Address: 7 Av A | 17-17 Zona 13 Colonia Aurora 1, Guatemala City 01013, Guatemala
Location: Guatemala > Guatemala Department > Guatemala City
Amenities:
Free High Speed Internet ( Wi-Fi ) Restaurant
Hotel Style:
Ranked #13 of 37 B&Bs / Inns in Guatemala City
Price Range (Based on Average Rates): $
Number of rooms: 5
Official Description (provided by the hotel):
Hotel Casa Santorini is conveniently located 1 minute from the International Airport, and belongs to the concept of B&B´s in town. We accommodate travellers who are searching for a restful sleep on a convenient budget, highly recommended for travellers visiting Guatemala city, Relax and enjoy in one of our private rooms for 1,2 or 3 persons. Total capacity15 people, Staying in Hotel Casa Santorini you can expect hot water, WiFi, a common resting area, cable TV, videos, internet, fax¬-copy services, an open roof terrace with hammocks and great views, a restaurant area serving ¨mom’s¨cuisine. This is a familiar place with a real cozy atmosphere in safe area. We are happy to help you with any travel needs! ... more   less 
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Also Known As:
Hotel Casa Santorini Guatemala/Guatemala City

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