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“Beautiful” 4 of 5 stars
Review of Mayan Inn

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Mayan Inn
3.0 of 5 Inn   |   3a Avenida 8a Calle 1-91 Diagonal Santo Tomas, Chichicastenango 01013, Guatemala   |  
Hotel amenities
Certificate of Excellence 2014
Sydney, Australia
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
43 helpful votes 43 helpful votes
“Beautiful”
4 of 5 stars Reviewed November 14, 2013

We stayed here as part of a tour group. The place is lovely, beautiful gardens. A lovely wood fire in our room was really great
The drawback was the food. The town itself virtually closed at sunset so we were really at the mercy of the hotel.
The staff are really nice and we were "assigned" our servant. If you have ever watched Faulty Towers we had Manuel.
The meal was pretty awful. My husband ordered soup which was basically water with some vegetables floating in it. He also had a beet and egg salad. What arrived was a small bread and butter sized plate with 1 small beet root, sliced ,with a slice ( not a whole) of boiled egg on top.
My beef sandwich wasn't terrible but wasn't great.
The breakfast wasn't much better. Funniest thing was the rationing of butter pats. When you asked for butter it was doled piece by small piece by Manuel.
Having said that ... The inn itself is lovely

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark R, General Manager at Mayan Inn, responded to this review, November 17, 2013
We are glad to know you have enjoyed our hotel facilities. After more than 80 years, it is as lovely as when it was first opened, and we are delighted to share it with our guests.

Since our main purpose is to make sure you feel comfortable when staying with us, we appreciate your comments about the food, we are already working to improve it. Let me inform you that we are already making several changes to our menu and also training our personnel about these changes and this should all be finalized by the end of the month.

We hope to expect that in near future you can come once again to Chichicastenango and give us the opportunity to serve you once again.

Best regards,

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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151 reviews from our community

Traveler rating
    50
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    10
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Elgin, Arizona
Top Contributor
63 reviews 63 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed November 5, 2013 via mobile

If you have a choice, make sure to request room 16. Overall this hotel is a very enjoyable place to stay. Very comfortable and great service. We enjoyed two nights and were in Chichi for November 1-3. This is not at all well publicized, but All Saints Day in chichi is is spectacular. the restaurant at the inn is pretty average, but great hotel location and wonderful ambiance make this a great base for exploration.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed October 23, 2013

It's location, it's attentive staff and beautiful public areas were the highlights of the Mayan Inn. The accomodations and the food did leave something to be desired.

Hotel staff were very welcoming, although I will say that it was a bit awkward being assigned a "servant" who was responsible for everything from the moment you arrive and he carries your luggage to your room to when he loads your luggage back into the tour-van and waves goodbye.

Throughout the day he's responsible for servicing your room, he doubles as your waiter in the restaurant (for breakfast, lunch AND dinner if you stay there for all three meals.) at the end of the night he turns down your room and lights a fire and calls it a night. In fact, it seemed like the entire staff disappeard after about 9PM.

Don't get me wrong, they are there from sunrise to sunset and available to make suggestions and answer questions and like the rest of us, deserve some time off. It just seemed odd that the only staff at night were security-guards at the entrance.

Because of this and the fact that the antique lock was so antique, I dont think it would be strong enough to keep the door secure even in a gust of wind. I get the theme and the atmosphere the hotel is trying to create but as stated in other reviews, rooms are loaded with antiques. Even the beds and the chair by the fireplace were antique...a bit too antique to the point that the antique furniture was not at all comfortable. Antiques can create a unique ambience but when they sacrifice comfort they lose their appeal. The saving grace of the room was the fire, which helps keep the room comfortable as the nights can be chilly in the highlands.

The public areas were also full of antiques, however, they were much better maintained. Various paintings and an abundance of plants and flowers made for a nice break from the hustle and bustle of the Santo Tomas Market, which is right next door.

I was let down by the food - of the many places we ate in Guatemala, the food at the Mayan Inn was one of our least favorite - menu was limited, portions were small and overall lacking the flavor we were expecting.

Although the price seems pretty low, I'd rather pay a little more and stay somewhere not quite so rustic.

Stayed March 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Panajachel, Guatemala
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 7, 2013

We spent one night in the Hotel Museo Mayan Inn in Chichcicastenango in order to be in town for early experience of the market the next day. The antique filled room, wool blankets, wood burning fireplace and excellent shower made the higher price of this hotel seem well worth it. We did not eat at the hotel restaurant as the place seemed pretty deserted when we were there and we were looking for a more energetic space. I did not think that the service was all that great, so I wouldn't choose a stay here just for the personal attention. We did however love warmth of the fireplace on a cool night and love the beautiful view from our room.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 30, 2013

We stayed at the Mayan Inn on Saturday night. he hotel was a wonderful experience, very charming and quaint. The staff at the reception desk was very welcoming and efficient. A personal attendant was assigned to us who took our bags to the room, waited our table, and took care of any of our other requests. The room was delightful; clean and filled with beautiful antiques. We had two cute chairs right in front of our fireplace, which was lit for us when we returned from dinner. The food at the hotel restaurant was good. I had french toast for Sunday breakfast which was superb!
All in all an excellent unique experience!

Room Tip: We had a second floor room which overlooked a garden; nice and quiet, no street noise.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
65 reviews 65 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 29, 2013

We stayed in the Mayan Inn for one night, Saturday night, so that we could be in Chichicastenango to get the experience of the Sunday market.

The hotel is wonderful. We stayed in a standard room which was anything but standard. The room was full of wonderful old antique from a lovely reading chair, a four poster bed and a fire in your room.

A special word of thanks to Jorgé who was our personal assistant for the full extent of our stay. Jorgé treated us like royalty and did everything from light the fire in our room, serve us our dinner to take our bags to our car.

Having the fire already lighting in our room when we came back to go to sleep after dinner was a real treat. The smell of the open fire along with the heat it gave made for a wonderful experience.

We were told that this was one of the top hotels in Chichicastenango, although we later found out there were only 2 in total, and from our experience we can see why it is top.

Highly recommended

Room Tip: Was a little cool when we were there. I think this had something to do with the rainy season and the...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Top Contributor
81 reviews 81 reviews
67 hotel reviews
Reviews in 65 cities Reviews in 65 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed June 17, 2013

Stayed for one night on market day during my tour. Friendly and helpful staff. Room has a very traditional and antique feel, was clean and made very cosy by lighting the log fire and bringing in a couple of drinks from the bar. Nice courtyard with parrots and macaws on show. Reception very helpful in arranging some transport to atitlan for me. Decent quality breakfast. Hotel is right next to the market which was fascinating. Well worth paying a few bucks to get a guide to show you around the market, churches and graveyard.....we saw and learnt things we would never have found ourselves. Well worth a one night stay here on market day.

Room Tip: I stayed in 26 which was very good.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mayan Inn

Address: 3a Avenida 8a Calle 1-91 Diagonal Santo Tomas, Chichicastenango 01013, Guatemala
Location: Guatemala > El Quiche Department > Chichicastenango
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 B&Bs / Inns in Chichicastenan...
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mayan Inn 3*
Number of rooms: 30
Official Description (provided by the hotel):
The Mayan Inn opened its doors back in 1932, it was designed from the beginning to be a hotel museum by it's founder Mr. Alfred S. Clark, who patiently started this magnificent collection of Spanish colonial antiques collecting every door, table, chair, bed, chest, trunk, etc. That are today part of the decorations of this magnificent hotel. The Mayan Inn's private collection of paintings are priceless with original master pieces from Humberto Garavito, Alfredo Galvez, Antonio Tejeda, Carmen Pettersen, among others. The hotel is located in the heart of Chichicastenango with in walking distance of the market, church and cemetery. ... more   less 
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Also Known As:
Mayan Hotel Chichicastenango

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