Disclaimer: We didn't stay at the Hotel Tomas. We were staying at Lake Atitlan, but took a bus to Chichi for the Sunday market, where we were promptly pickpocketed. (Ego salvage: this is despite being seasoned travelers, stashing money in multiple places on our persons, and my husband having lived in Central America for 2.5 years).
As Hotel Tomas is pretty centrally located, once we realized my husband's wallet was gone we hightailed it back there to try to take stock, cancel our cards, etc. They were nice and let us use their guest computer, even though we weren't guests.
But then their guest computer was having issues connecting to the internet, so they actually let us into their personal office to use their computer to get the phone numbers for our three credit card companies. Then they let us use their front desk phone to call internationally to cancel the cards (we paid for the use, but they charged very acceptable rates for this). Once again: this was even though we were not guests.
They were very, very kind to us and saved our butts hugely. We got the whole ugly mess cleaned up within an hour's time, and after our friends bought us some drinks (@ the Hotel Tomas bar) to soothe our wounds, we were back out at the market again with what money the pickpockets didn't get.
In short, Hotel Tomas was really, really awesome to us and helped us really fix what could have been a disastrous and terrible day. I wanted to make sure their good dead did not go unpunished.
Other pros: 1. From what we saw of the lobby area they are very clean and westerner-friendly.
2. They have several birds (parrots) that you can check out, get close to, interact with in their central atrium. Very cool.
3. Clean bathroom.
4. Cheap postcards on sale.
Only cons: Like I said, we never saw past the lobby, but the lobby itself was tourist hell. I think this is probably because of the central location and westerner-friendliness. It was absolutely rotten with every loud, elderly, fat, slow, waist-pouch and visor-wearing group of American/German/Asian/whatever tourists that had just gotten of their bus and decide to walk around in a confused haze.
That was pretty annoying, but what are you going to do? They still saved my skin, and were very, very kind about it, and for that I am and always will be very, very grateful.
- Also Known As:
- Santo Tomas Chichicastenango
- Hotel Santo Tomas