A slightly belated review from 'across the pond', as most of the clientele - and hence reviewers - are from the US.
We were put off somewhat by the inconsistency of previous reviews, especially some quite critical comments on the food, but because it otherwise suited our requirements we took a chance - and are delighted we did.
We stayed for a full week on an excursion-inclusive package which worked well, albeit that one or two of the trips we would have liked to have done were cancelled because of lack of numbers.
The food in our view was excellent with lots of choice and fresh fish each day. It is definitely a bit laid back and I can imagine that US visitors may feel deprived of their usual fare and snappy service, but us Brits certainly felt at home and well looked after. 'Relaxed' is the word I would use to describe most things, although as always some guests will hit it off better with some members of staff than others accordingly to their own personality and mood.
We had a lovely cabana (see photos) close to the dining room which was very quiet and convenient, although we were thoroughly confused by the descriptions on the hotel website as to what accommodation was on offer and the bed configurations and sizes therein. This may of course have been improved in the meantime but I've not checked to see (although I doubt it!).
On our package the bumph said that non-alcholic drinks were included, so the only slight niggle we had was when we came to check-out and they expected us to pay for sodas (albeit they'd only logged about 20% of our consumption - so the barman was presumably under the same impression that we were!). To be fair they waived the charge, although I gave up trying to convince the girl on the desk that it wasn't really a 'concession' if it was they who'd erred....!
All in all a great holiday destination - go there and enjoy the snorkelling (but protect your back from the sun with a T-shirt or better wear a wetsuit top - even though it might be an amazing 80F the water still feels cold!)






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