The Maya Mountain Lodge is up for sale, and the owners are no longer on site. The staff told us they moved back to the US. That being the case, this property has a feeling that no one really cares anymore. During our two-night stay only one other room was occupied. The staff we did come in contact with were very friendly.
The resort's website is very deceiving. It states that they are located in San Ignacio. However, they are actually located in Santa Elena and it is necessary to take a taxi to downtown San Igancio which is where all the action is. We arrived at the resort around dinner time and expected the resort to be open for dinner since their website stated they have a restaurant. However, the staff told us we had to reserve our meals ahead of time if we wanted to eat there. So, we had to take a taxi into town for dinner. We decided to reserve breakfast for the next two mornings. Well, we got breakfast the first morning, but the second morning no breakfast was served since no one showed up to cook. Somehow the staff failed to serve us the breakfast that we reserved for the second morning.
There was not a safe in the room, so we asked the front desk if we could store our belongings in their safe and they agreed. When we arrived back from a day of excursions around 4:00 pm, we went to retrieve our belongings and there was nobody there, everything was locked up. Finally a staff member showed up around 6:30 pm and we were able to get our extra money to take a taxi to town for dinner. Again, the restaurant at the resort was closed that night.
Our room was clean but extremely tiny and the bed was rock hard with hard, rocky type lumps in the mattress. There was no T.V. .A nice touch was that they supplied us with drinking water.
This could be a great resort if they had a full-time staff, a shuttle into town, a restaurant that is open for all three meals and a bar. The policy of this resort is no liquor is sold.
If you are considering the Maya Mountain Lodge, my advice would be to wait until it has some new owners who would improve the service. It has the potential to be something special, it just needs some new owners who care.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 25, 2013
-The Simmons family has operated the Maya Mountain Lodge since Nov 1, 2012. They are a Belizean family who live on the property about 100 feet from the office and are intimately involved with its operation and with guests. They have over 20 years of experience in Belizean tourism and own and operate Cayo Adventure Tours (CAT), an award winning tour company. The lodge recently won the 2013 award for excellence from Trip Advisor as a result of its many wonderful reviews by guests.
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-We are a jungle lodge located on the outskirts of the town of San Ignacio just outside the neighborhood of Santa Elena on a densely wooded property with lots of jungle. The lodge is small (15 rooms), has a dining room which serves guests and others by reservation, and has an informal and caring style which is more appealing to people who frequently stay at bed and breakfasts than to those looking for down town night life or rock bottom prices. With many of the features of a large full scale resort, such as a pool and fine dining, we are geared to a more intimate scale, like many small family run resorts in Belize and around the world. Notwithstanding our small size, our highly trained Belizean cooks provide delicious, safe, appealing dishes, and a diversity of ethnic meals that have earned us wonderful reviews for our food. We encourage our potential guests to visit our website to assure that we are the type of lodge they seek.
-The Simmons family and staff regret that this guest was inconvenienced on the day of the staff’s annual trip. The management and staff went rock climbing and left maintenance staff in charge during the entire day. The trip returned later than expected causing the delay of a couple of hours for access to the safe. We realize that it shouldn’t have happened. Hopefully potential guests who read the many positive posts will realize that this type of incident is obviously not a regular occurrence.
-We, the owners of Maya Mountain Lodge, live close by and continue to provide support and training for Michael, Maria, and their wonderful staff.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.