We had a wonderful time at Chaa Creek. Although elegant and sophisticated, it is very family friendly and relaxed. Children stay in your room for free and their meals are half price which makes it reasonable. The rooms and grounds are immaculate and the pool is the prettiest I have ever seen. I tend to be "community pool" phobic but couldn't wait to dive into this one each day. We couldn't believe a jungle lodge could be so spotless, not to mention virtually bug free (I think it is slightly different at the Chaa Creek "Camp" which is for those who choose to rough it - but still have access to the many resort amenities - so don't confuse the reviews). We went to Belize loaded down with DEET and didn't need it at all at Chaa Creek. The mosquitos are 100 times worse in our backyard in Virginia. Overall the staff was very friendly and helpful - the concierges were great. The food was generally good with a few moments of brilliance. The breakfasts were our favorites. Amazing local fruits and meats. The naturalists were very good. My kids learned more about butterflies in the 45 minutes they spent at the nature center than they did in weeks of studying them in school. I got the "coma" at the spa and it was the best massage I ever had. It was 90 minutes on a secluded deck with a cool breeze and the true sounds of nature (birds, howler monkeys, etc.), not the taped ones I am used to hearing in a stuffy, enclosed therapy room in the U.S. There was even a beautiful bowl of flowers on the floor under the face rest to see on the few occasions I opened my eyes. The massage therapist was very skilled.
Overall, I highly recommend Chaa Creek to anyone wanting to visit the Cayo District of Belize.
(In response to the previous review, the phone center isn't consistent. I did get an unenthusiastic response on my first try and almost decided not to bother again. However, my second call was returned promptly with a professional, friendly voice. Don't give up if you aren't satisfied on your first call)