I recently used Destiny Tours located inside of Flayva's Bar and Grill for several large group tours, ATM, Caracol and Tikal. Each experience was brilliant from start to finish. Manager Sergio selected the best guides known for each adventure- each was knowledgable and extemely professional. He gave us great information ahead of the trips so we were properly prepared for each (and I noticed he had back up of water and other items for our comfort if needed). For Caracol, Sergio performed the tour himself saying it was his favorite place to show off- it really shows as his pride and knowledge of Caracol were very high. The lunches from Flayvas were very tasty.
The thing I liked best about Destiny Tours was the obvious dedication to the hospitality that both Sergio and owner Mark displayed. Sergio has such enthusiam about service, he checked in with me regularly about our satisfaction and had a twinkle in his eye when he pleased us. He went the extra mile at every turn to make our experience unforgettable, and even though there were a lot of us, he took the time to get to know each person and make a connection. . Service was always prompt and professional.
The prices were very reasonable, and as a thank you for repeat bookings, Sergio took us on a free tour to a stunning local waterfall on his day off- in reading these reviews I see that is not an uncommon occurance! For Sergio, it seemed like he really enjoyed another opportunity to show off his country, in which he takes much pride.
The only bummer was when a family of three went on the flawless trip to Caracol with us and then refused to pay the balance owed. With the price of gas, vehicle maintenance, food and entrance fees, it is obviously a small margin for operators, so that probably ruined any hope of profit for Destiny tours that day, and it embarrassed me as a fellow tourist.
If you want to have a personalized experience with a small boutique tour company, at regular prices, go with Destiny Tours!