While the hike in and cave tour were amazing, our guide Manuel showed absolutely zero concern for his guests. We are relatively fit people but my husband is just a couple of months post cancer surgery. He was a little slow and the guide's comment about always waiting for him were beyond insensitive. We were rushed the entire time. The guide said we were not on a nature hike, we were here to tour the cave so there was no talk about the jungle we hiked through, or flora or fauna aside from a warning about snakes.
When we returned to the van to and changed into dry clothes we were given instructions to 'hurry up, we don't want to wait around.'
I tipped the guide because I wasn't sure if they were paid for their services by Pacz or if they worked strictly on tips, but still feel the $40 BZ I gave him was far too much.
Pacz seems like a good company and we were happy that we were picked up and dropped off at our hotel but I sure wouldn't go on another trip with them unless I could request a specific guide.
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