After spending hours online trying to straighten out a mix-up in our reservation, we arrived at the Great House to find that they had given us a room that was set up for two and we had paid extra for a party of four. It was a tight fit and we could not even open the closet with the cot we needed in the room. We even had to ask for the two extra towels.
I woke up at 6:00 AM and had to go to the bathroom. I went into the bathroom where my son had forgotten to flush so I flushed. The entire bathroom then flooded with **** all over the bathroom floor.
I went out to the front desk (I was in desparate need of a bathroom) and there were no other bathrooms available to use. The people that worked in the restaurant were late to work and the downstairs bathrooms were locked and the front desk clerk had no key. With my pajamas on and barefoot, I ran across the street to the Radisson and used their restaurant bathroom.
Meanwhile, the front desk handed my husband a plunger so he could drain the toilet. The cleaning staff come in at 8:00 so HE CLEANED THE BATHROOM!!! This is now before 6:20 AM.
No one offered us anything and we checked out as soon as we could. I would say that this hotel is no where near the standards that are acceptable. The room was awful and they seemed totally unprepared for anything. I would not recommend staying here.
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