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“Nice place!” 4 of 5 stars
Review of BEST WESTERN Belize Biltmore Plaza Hotel

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BEST WESTERN Belize Biltmore Plaza Hotel
3.0 of 5 Hotel   |   Mile 3, Phillip Goldson Highway | PO Box 959, Belize City, Belize   |  
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Ranked #4 of 10 Hotels in Belize City
Memphis, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice place!”
4 of 5 stars Reviewed September 5, 2013

I stayed 3 nights at this hotel, and it was great. The room was very big and spacious, and the housekeeping staff cleaned the room twice each day...they even put chocolates on the pillow! The AC and wi-fi both worked really well in the room. The staff was courteous and was able to answer all of my questions. I had breakfast in the restaurant on my last morning there, and it was pretty good. I felt very safe here, which is also important. This was a great place to stay, and after shopping around on a few travel sites, I found a really great rate on the room. I would definitely stay here again!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, September 9, 2013
Dear Guest,

Management and staffs will like to thank you for your feedback and comments, its a pleasure to service you and be able to satisfy your every needs.

Your comments have been pass on to each department and acknowledge each one of our staff for their work.

Have a wonderful day and will be looking forward in accommodating you in the near future.

Best Regards
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227 reviews from our community

Traveler rating
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    63
    31
    17
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • English first
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English first
Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 3, 2013

This was a great hotel with such nice staff. The food was awesome, especially the breakfast buffet. The restaurant staff were so courtesy and very attentive. The gave great recommendations for place to eat.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, September 6, 2013
Dear Valuable guest,

Its a pleasure to know that we had meet your expectations and your stay with us was enjoyable. Thank you from the Managements and staffs for your feedback; its delighting to know that we have Satisfied your every needs.

Hope to see you and be able accommodate you once again in the near future.

Best Regards
Maria R
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North Carolina
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 30, 2013

Stopped by for dinner on a whirlwind visit to Belize City. Lobster surprise was cooked to perfection and Denise, our waitress, was professional, friendly and very attentive. Was very surprised that the restaurant was not more crowded considering the excellent meal!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, August 31, 2013
Thank you for your feedback!

We are happy that you had enjoyed your dinner and appreciates the time you took to gives us your feedback. Your comments will be forward to our Kitchen and Dining room staff.

thank you once again and hope to see you once again in our dining room.

Have a wonderful day.
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WF, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2013

I just wrapped up my third trip to Belize and we have stayed at the Biltmore all three times. Yvette and the entire staff there at the Biltmore were kind, courteous, and professional. I was traveling this time with a group of 20 people. On several occasions we needed recommendations for places to eat, directions to get there, etc. They took the initiative to call ahead for me to see if there was parking, seating, hours of operation, activities for the kids, etc. I cant say enough kind things about them. I have humbly learned, for the most part, people are good. if you treat them kindly and with respect, they will give you the same in return. I will be back, Lord willing.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, August 28, 2013
Dear Guest,

Thank you for your feedback on your current stay with us. We are happy that you have enjoyed your stay with us and have provided you and your guest 100% guest satisfaction.

Each of our staff have been applauded for their hard work in ensuring you have had a wonderful stay and making your trip a memorable one.

Once again thank you we will be looking forward in accommodating you once again in the near future.

Sincerely
Maria R
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Brighton, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed August 15, 2013

We stayed here at the end of an amazing trip to Belize and Guatemala. We only picked this hotel based on its proximity to the airport for ease of travel in the morning. Having been to Belize and discovering the excellent Tropic Air service I would have just got an early flight from San Pedro to the international airport and not bothered with this place at all.
The room itself was large with good aircon, but the decor is dated and old.
My biggest issue was with the staff who seemed preoccupied with tasks that didn't involve guests. We arrived about 15 minutes before the advertised check in time and our room was not ready, no one offered to take our bags, the check-in staff member seemed disinterested about what we should do till the room was ready. Eventually we put our bags in an office and told the staff we would get some lunch.
The aircon in the restaurant was freezing and the food was just weird. I ordered French soup and got a kind of thin onion stock. The serving staff were friendly enough through.
After lunch we went to the room, asking if our bags could be brought up- they never arrived and we had to go back down and get them ourselves.
We tried a drink in the bar, waiting ages to get served (despite being the only people in there), they had no wine glasses and then we listened with amusement as the staff laughed about a customer complaint!
We soon Christened this place the Fawlty Towers of Central America. The restaurant staff were sweet but overall this place should be given a miss.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria R, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, August 17, 2013
Dear Valuable guest,

Thank you for taking the time to tell us about your experience with us. We appreciate customers who let us know when things aren’t right. It must have been very frustrating for you to have experienced a delay in service and not being able to meet your expectations ; For that management and staff deeply apologize. We would take immediate action on each department and would assure this doesn't happened again.

Once again we apologize and would like us to give us another opportunity to better service you. You need to contact us directly you could do so at guestservices@belizebiltmore.com we will be more than happy to assist you.

Thanks
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Nokomis, Florida
Top Contributor
132 reviews 132 reviews
27 hotel reviews
Reviews in 40 cities Reviews in 40 cities
126 helpful votes 126 helpful votes
4 of 5 stars Reviewed July 30, 2013

The few hours we spent in daylight in Belize City did not leave us with a great impression of that city. I wish we had had more time to explore to feel its color more. The hotel was bright and very Caribbean in color and feel. Smaller and more fun than the grandiose name would suggest, it had large rooms, a pretty pool and was in a great spot...a bit away from downtown overlooking the water, and a short walk over to the island where we had a delicious meal and watched the sunset. A supermarket was nearby for last minute supplies.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, July 31, 2013
Dear Valued Guest,
Thanks for your feedback about your recent stay at the Best Western Belize Biltmore Plaza Hotel. On behalf of the Management & Staff we would like to express our sincere thanks for taking the time to review our property. Its was a pleasure serving you,Hope to see you soon!
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Amherst, Maine
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 29, 2013 via mobile

One of the worst hotels I have ever stayed at. Looks like an old school. Building is outdated. Rooms are dirty and basic. Cheap decorations. Staff at reception desk not very friendly or accomodating. Restaurant looks like s comedor ob a fast food chain or worse. Not ambiance or personality.
Pay a lot for this hotel which was recommended to us by other hotel in Placencia but not worth te money at all.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review, July 31, 2013
Dear Guest,

Greetings from Best Western Belize Biltmore Plaza Hotel

Thank you on feedback on your recent stay at the Best Western Belize Biltmore Plaza Hotel. Management and staff apologize for not meeting your expectations, your comments and concerns are important to us and have been forward to our departments managers so immediate actions are taken into each of your concerns.

Thank you once again and Hope you will give us another opportunity to serve you once again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Belize Biltmore Plaza Hotel

Address: Mile 3, Phillip Goldson Highway | PO Box 959, Belize City, Belize
Phone Number:
Location: Belize > Belize District > Belize City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Belize City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Belize Biltmore Plaza Hotel 3*
Number of rooms: 77
Official Description (provided by the hotel):
The Belize Biltmore Plaza, situated literally minutes from the Caribbean Sea, the choices for incredible adventures are many. A day of fishing, snorkeling or scuba diving is just a short boat ride away; after which, your "home away from home" awaits you. A beautifully appointed room, a wonderful dinner, a stop in our bar for a relaxing nightcap and "swapping stories of the day’s adventures with others" is a wonderful way to end your day. ... more   less 
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Also Known As:
Best Western Belize City
Belize City Best Western
BEST WESTERN Belize Biltmore Plaza Hotel Belize City

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