This was our first trip to Belize - 2 adults and 2 college-aged children. Overall, our trip was fabuolous - beautiful country, unique sites and activities, great food, and friendly people. All made for easy travel and a top-notch vacation. We did Hol Chin/Shark Ray Alley and fishing with great tour group Tuff-E-Nuff on Ambergris Caye - and we selected Belize JungleTrek for our day trip to the mainland for a tour of the Xunatunich Mayan ruins and to go Cave Tubing at Caves Branch.
Our only disappointment of our entire Belize trip was our experience with this tour company - Belize JungleTrek. As other reviewers have noted, Jovan was very responsive and clear on the agenda and pricing when I inquired about the trip. No issues at all here -
The issue was with our guide and then with Jovan's response when we brought the issue forward. As I told Jovan, we've taken tours in multiple South Amercan/Central American/Caribbean countries - and we've never had a tour guide get angry with us and just leave the tour. We had seen about 25% of Xunatunich when the guide just walked away from us and back to the entrance - it was clear he was very angry with us. We were shocked - and told him we wanted to see the rest of the site, so we tagged along with other groups and toured the visitor center on our own. We then went on to cave tubing - as you can imagine, there was considerable friction the rest of the day.
We are not sure exactly what made the tour guide angry at us (as I noted, we've never had this happen before) - no matter the cause, there is absolutely no valid reason whatsoever for a tour guide to leave a tour group - ever. When we brought the issue to Jovan's attention, he provided a vague explanation that we must have done something to trigger the incident. We strongly disagree - there was nothing that would justify the guide walking off as he did.
Unfortunately, we have been unable to get Jovan to respond all all since his initial response. So, although we loved Belize and have posted several positive reviews on our wonderful experiences there, we cannot endorse this firm at all. Xunatunich and Cave Tubing at Caves Branch were absolutely fabulous, though - check out my separate reviews on them, and be sure to visit them!
When we originally researched, we ranked Amigos Jungle Tours a close second to this company - sure wish we had picked them or someone else There are plenty of tour companies to choose from, so be sure to pick someone besides Belize JungleTrek - and enjoy the beautiful country and people of Belize!
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