After staying at this hotel for a week, my boyfriend experienced a medical emergency - he came down with decompression sickness (also called the bends) after scuba diving, a condition which can be fatal or leave one permanently disabled or paralyzed. As our phones did not work in Belize, I rushed to find the staff. As it was after hours, they were in the restaurant and the office was closed. I asked to use the phone to make AN EMERGENCY CALL, and THE SAID NO. I explained the situation and they still said No. I was crying and distraught, and there was no language barrier. The owner of the place said I should go down the street to buy a phone card, and then he would let me use it on his cell phone. I begged to use his phone, and asked if he could come to our room (just about 5 meters away) so I could be near my boyfriend and put him on the phone with the paramedics or doctor, as they would need to speak to him about his symptoms. HE SAID NO. He would not come, he would not let me borrow the phone. He said "no one would let you take their cell phone". We were guests, staying more than a week, and this was the owner. He just seemed amused, and the man he was having dinner with was actually laughing at me! We eventually found help and my boyfriend had to spend a week in the hyperbaric chamber on a neighboring island being treated for the illness. In instances like that after a diving accident, getting help as soon as possible is absolutely vital. The owner used to be a dive instructor so should know perfectly well about "the bends" and their dangers. This was beyond unbelievable.
As for the rest of our stay:
It is sad to have to write such a negative review of this place, as the potential for a great place is there. There have a little "beach" area with pleasant (if hard) loungers and a dock for sunbathing and to swim and avoid the sea grass nearer the shore. Our first two nights there was only a tiny room with two twin beds available (that couldn't be pushed together), but the water pressure was good and the shower was hot - not always a given in many Central American places we stayed.
The second day my boyfriend found a cockroach the size of a credit card in the bathroom. Horrifying. Also, the fans didn't work. This was Room #3. They then moved us to room #5 as it became available, which was larger and had beds that could be pushed together. The door was wide open as were the windows. I noticed an odd unpleasant smell, but the told me it was only a "medicine" used by the previous guests, and they were airing it out. However the smell did NOT go away even after two days of constant airing and the fans on full blast. At night, it was so chokingly bad that I couldn't sleep. When I complained, they came and sprayed air freshener and Lysol all over the place. Like, saturated it.
After a few days a different room, #2, opened up and we moved there. It was then that the cleaning lady told us that the smell was bug killer! Poison! And we slept in there for three nights.
The only positive thing was Marcy, a new hire who worked at the front desk and was extremely nice and helpful. The rest of the managing staff is beyond callous and horrible and endangered the life of one of their guests because they would not let us use the phone in a medical emergency. A local call. Not only that but they were totally unconcerned. After staying there for nearly two weeks, they also gave us NO NOTICE that a long-standing reservation required us to move out. They only told us at 9am that we needed to be out by 11am. As my BF was ill this was very inconvenient.
- Official Description (provided by the hotel):
- Beach Location offering Deluxe Cabanas, Suites, and Regular Rooms. Our Restaurant offers first class seafood and local cuisine. ... more less
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- Also Known As:
- Tropical Paradise Hotel And Restaurant