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“BEWARE!!!!! RUN AWAY!!!! TIMESHARE SCAM!!!” 1 of 5 stars
Review of Reef Village Resort

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Reef Village Resort
3.5 of 5 Resort   |   Reef Village Drive, San Pedro, Ambergris Caye, Belize   |  
Hotel amenities
Ranked #52 of 53 Hotels in San Pedro
Colorado Springs, Colorado
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
“BEWARE!!!!! RUN AWAY!!!! TIMESHARE SCAM!!!”
1 of 5 stars Reviewed January 22, 2011

We did tons of research before went took our trip and found so many questionable things about Reef Village we ended staying at Coco Beach instead which was wonderful. Even with all of our research and being cautious we still got burned when we tried to go back to Ambergris Caye. We we're still interested in possibly staying at Reef Village on a return visit so we did the timeshare presentation to see what they had. We had read on websites and Trip Advier that Reef Village did the classic bait and switch on gifts, rooms etc. so we demanded to know what we had "won" before we sat through the presenation. We ended up with a seven day stay for the cost of a "booking fee" which we were actually happy with because we planned on visiting the island again. We had read on Tripadvisor and other websites that you're told at the presentation the booking fee is $150 but when you book the trip the booking goes up to $500. Thinking we were covering ourselves we had the representative write the cost of the $150 booking fee on our certificate. Our timeshare presenation was actually kind of comical. Our rep was a nice guy that told us he really wasn't in to selling timeshares and was only doing this until something better came along. When they brought in their closer the guy was drunk at 11:00 am. It was pretty fun watching this guy trying to hard sell a timeshare when he couldn't even talk. The tour of the rooms they showed us was short and the rooms looked nice but we hung out after the tour and did some walking around on our own. A previous reviewer said the place was falling down and they were correct. For a new facility this place had problems in some areas but other areas looked nice. we decided we would go back to Belize and thought we'd cash in our seven day certificate. You guessed it. We call to schedule our visit and we tell them we have our certificate and we're told the booking fee is $500 dollars plus 9% tax.
We fax our certification and we don't hear back until we start to bug them for an answer then we're told they don't know anything about it because "Rodrigo" (the drunk guy) doesn't remember telling us that and can't honor our certificate. Needless to say there are no laws governing timeshare promises like there are in the States and other reputable companies. I would caution anyone planning to stay at this facility to be prepared. If you go to the timeshare presenation the breakfast was pretty good so if an hour of your time with a drunk at your table is worth breakfast go for it. We feel in love with San Pedro and we're buying land there. Our realtor told us to be careful of Reef Village because they were having financial problems. Enjoy San Pedro just do it someplace other than Reef Village.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    45
    17
    13
    2
    19
See reviews for
24
45
5
Business
0
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Calgary Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 15, 2011

There are several reviews about the resort, so I will not comment on it too much. I feel however that I should warn people about the ever present Sand Flies/Flees, especially at the resort bar. I am used to mosquitos here in Canada and I would not comment on that, but these things almost ruined my vacation. So if anything else, bring and USE bug spray if you are prone to get bitten. Another 2 things I want to mention is that the resort is behind a toll bridge and you have to pay each time you cross with either a taxi, golf cart or moped or BICYCLE. A great burger place near the resort is called Legends and is owned by a great couple who I believe are from the US. Another thing to keep in mind, there are no swimmable beaches that I could find. Also, don't rely on the resort internet, bring your own laptop to use the wireless, only available near the front desk/bar area. So, its not like Mexico, get out of your lounger and jump in the ocean type of beaches. There is lots of seaweed. If you have a chance to get to Caye Caulker, ask for Jolly Roger and he will bbq the best lobster for you. Have Fun and Travel Safe.

  • Stayed December 2010, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed January 2, 2011

Reef village its one of the "AMAZING" place in san pedro.
everybody its so friendly so helpful. Great place.
wen we got to the airport Mario was there to pick us up.
he was waiting for us with a smile even that we an hour delay cause of our plane land late.
he drive us to Reef Village on his long golf-cart. wen we got tho the resort we had an complementary drink,it was a really good rum punch. we got check in and the room was nice, a great sunset room of the lagoon view.
every evening my wife and i set at the balcony to watch the sunset. it was very romantic.
i highly recomende to anyone to stay here. its just 5 minutes away from town on golf-cart and the supermarket across the street makes it even better.im 100% sure that im coming back to stay here on my next visit to san pedro.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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iowa
2 reviews
5 of 5 stars Reviewed November 29, 2010

When you want a little slice of paradise, head to Reef Village. The staff is very attentive to your needs and everyone always greets you with a smile. If you need something, ask, and they will find a way to deliver. The rooms are big with comfortable beds along with great views. They are close to everything you need. More than anything they treat you like family. We go to this resort every year and I believe we will go there annually for the remainder of our lives. You cannot go wrong here. So if you are looking for a great place to stay with everything you need and friendly staff, Reef Village is the place for you.

  • Liked — The location along with the friendliness of the staff
  • Disliked — lack of beach front
  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed October 23, 2010

My family and I had our first vacation in Belize this last week. We were nervous about going to a foreign country with our children, but Reef Village made us feel completely comfortable and we felt like part of an extended family by the time we left. Upon arrival, we were notified we had been upgraded because of the number of children and we were also given the a choice of movies to be shown on the "Dive In" movie screen at the pool that week as to make sure our children would enjoy them! My wife and wanted to dive and the front desk arranged daily babysitting with the lady that was absolutely amazing. The kids loved her and it gave us the opportunity to dive and even have a couple of romance dinners alone at the restaurant there at the resort, The Palm, which they very sweetly arranged a flower arrangement for my husband to give me for our anniversary! Very nice staff at this resort from checkin at the front desk, the bartender will keep you entertained, the restaurant staff remembered our names everyday (even all our kids!) and the housekeeping was so thorough that every little thing was put away and cleaned and we felt safe leaving our things laying around. Very nice place to stay for anyone with a family, but wanting a little alone time. We are already planning next years trip at Reef Village. Loved it!!!

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los angeles
1 review
5 of 5 stars Reviewed October 19, 2010

Just was at Reef Village for a large wedding that was held there for a friend of ours from Denver. Friends and family from all over the US and I have to say we were treated just as special as the wedding couple! When we arrived, we had a heart made of flowers on our master bed with candles on the nightstand. Housekeeping had left a menu for room service and the Welcome party for new guests was all free with rum punch, beer and pizza! The wedding reception last all night by the pool and was so beautiful with the white linens and flowers it made us want to renew our vows after 20 years! The staff was very friendly and I feel like I made a new family there. Our waterfront villa( which is 2 stories) #24 was extremely nice with COLD air conditioning and a full kitchen so I could cook once in a while. Would def recommend this place for families or honeymooners. The restaurant was open for breakfast, lunch and dinner and was great.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san pedro
1 review
4 of 5 stars Reviewed October 14, 2010

Last year we became timeshare owners at Reef Village resort. We recently returned to spend our annual week at the resort.
As virgin owners in timeshare, we were somewhat nervous that all the incentives and gifts promised upon time of purchase would be available to us.
I can honestly say that everything was exactly as promised.
Mario the transportation manager was there to pick us up at the airport when we arrived. We were taken to our 2 bedroom condo at the resort where our promised free golf cart was parked outside waiting for us.
Everyone was so helpful and polite; our week just flew by.
When we bought our timeshare, our salesman Rodrigo welcomed us to the family; a somewhat corny line but nice none the less. After spending a week there it was very apparent exactly what he meant.
We made so many friends; several of which we are already discussing how to coincide our next visit with.
I don't usually take the time to write on sites like this but i felt compelled after reading comments about "timeshare scam" at Reef Village. Where else can one stay a week for $599 in a four star 2 two bedroom condominium? I would suggest "belizeloveriowa" take there vacation at Reef Village first before posting such harmful and inaccurate information.
We love Ambergris Caye and plan to return to Reef Village for many years to come.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reef Village Resort

Address: Reef Village Drive, San Pedro, Ambergris Caye, Belize
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#29 Top resorts Hotel in San Pedro
#44 On the Beach Hotel in San Pedro
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Reef Village Resort 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Reef Village Resort - one of the most beautiful places in the country offering luxury condos and villas with up to 4 bedrooms at reasonable rates among some of the finest amenities on the island, restaurant with delicious local and Intl. cuisine, bar and pool on a cool island in the middle of the lagoon. Incredible packages and tour offerings ensure your Belize vacation will exceed your expectations of luxury, comfort, adventure and fun! ... more   less 
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Also Known As:
Reef Village Hotel San Pedro
Reef Village Resort Belize/San Pedro

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