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“Bring bug repellant!!” 4 of 5 stars
Review of X'tan Ha Resort

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X'tan Ha Resort
3.0 of 5 Resort   |   | 7.2 Mls. North, San Pedro, Ambergris Caye, Belize (Formerly Belize Legacy Beach Resort)   |  
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Hotel website
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Hotel amenities
Special Price
25% Off Fall Special
Ranked #18 of 53 Hotels in San Pedro
Certificate of Excellence
Huntington Beach, California
Level Contributor
141 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“Bring bug repellant!!”
4 of 5 stars Reviewed April 21, 2014

I’m writing this and scratching from the seemingly 100s of bug bites I got while in Belize, I had no idea it was going to be that bad so bring bug repellant! Bugs are expected of course, but this was beyond anything we’ve experienced before and we have been to many tropical places. All of us have been up for the last several nights itching like crazy, including the bottoms of our feet from the sand fleas so watch where you step, don’t sit in the sand if you’re playing with your kids and you’ll be fine! We stayed at X’Tan Ha for a week in April, with our 2 year old daughter. Since we arrived so early, we didn't want to hang around the international airport waiting for a flight, so we took a cab to the municipal one and paid half the cost to fly to San Pedro. We were able to go to a grocery store before we got on the boat to the resort, which was great since we needed some things for the room.

First off, let me say that getting a bottom floor ocean front room is definitely worth it, the pool ones just seem so far away! We were in unit 2D which in my opinion is the best ocean front room, along with unit 2C. These are steps to the water, with your porch overlooking the ocean. The upstairs units overlook the ocean, but we had the ability to just go down a few steps and be in the sand while their stairs were in the back of their unit. These two units are perfect if you are traveling with small children. They have beach toys which we read before coming, however we brought our own and are so glad we did! The toys here were all broken, with buckets that had sharp edges from being so cracked. We left a ton of new toys behind, so hopefully they’ll be in good shape if you do travel here with kids. (which by the way there were no other kids our toddler’s age, the next youngest was 8 and the rest were all couples, something to keep in mind)

They have a pool, which has an area that is perfect for toddlers since it’s shallow and they can walk around without needing to be held. One issue we had with the pool is, we took our daughter in and were there for over 20 minutes before an employee came to tell us to get out because they just treated the pool with very harsh chemicals. Um, why not put up signs warning people of that? They did finally put up signs, which stayed up til the next day which means our child was exposed to some harsh chemicals, since it took so long for the chemicals to clear and the pool to reopen. Also, every single time we would go to get beach/pool towels, they “are in the dryer” is what we would hear. Every time. If that’s not a sign to get more, I don’t know what is! I noticed several other reviewers last year mentioned the same thing, so it’s an ongoing issue.

Also, we both felt like there is no communication between staff and most are completely clueless when it comes to things at the resort. Our drinking water ran out, so we asked for a new one. A full day has passed, and still nothing. We asked 3 times and it was delivered finally the night before we left. The housekeepers are also not very friendly. On our last night, it started pouring while she was cleaning and we were at the beach. We came and sat on the patio, but it was raining so hard that we were getting soaked anyway and the baby was shivering. So I brought her in, only to be told that I can’t be inside because she isn’t done. Yea, I wasn’t going to bring my child outside in the cold rain just so she can finish cleaning.

Before coming, I remember reading reviews about the restaurant and how accommodating and cheap they are. It wasn’t that way for us! The hostess at the restaurant is awesome and very friendly, but that’s about the only good thing about it. First off, the waitress had no idea about anything on the menu. When I asked what kind of fish is in the fish with garlic sauce, the waitress said she doesn’t know and just stood there, instead of going to find out. Our toddler doesn’t eat kid meals, so we ordered the coconut shrimp for her. It comes with chipotle aioli, which she didn’t like, so we asked if they can make her garlic aioli instead and they said no. She ended up eating my husband's coconut curry shrimp instead. The restaurant is also very overpriced for what you get. There were many reviews that mentioned how cheap it was to eat here, but be aware that the average dinner price is about $25/person for not so good food. We met several people at the resort who have stayed here last year and they mentioned that the prices last year were 1/3 of what they are now, and they’re shocked to see such an increase, they weren’t aware til they got here. So be aware if you see the reviews that mention decent prices…they are no longer that. They also apparently took away the free shuttle they used to have to town, basically encouraging you to stay and eat here the entire time, which would be fine except the restaurant has weird hours and they won’t allow you to order anything unless it’s opened (we wanted fries at 4pm and were told no). The bar menu had maybe 4 items, so I wouldn’t rely on that for meals.

We ended up just ordering food from the grocery store (Mata Grande) online (which btw if you do, be aware that when they say it will be delivered first thing in the morning the next day it means after 3pm) and cooking it ourselves. The hotel will give you a grill if you ask, but it looks like they only have one so if you know you need one, ask right away. It came in useful for us, since the power went out twice during our one week stay, something that seems common around here based on what I saw in other reviews.

The beach is nice, and steps from the ocean front rooms (again, worth the cost!). Water was very warm, however we couldn’t go in the first 2 days because the day we arrived, there were tons of jelly fish in the water and we were told to stay out. The trampoline you see on their site was broken our entire week, so we never got to use it. There aren’t enough beach chairs, however, and people were putting out towels by 7am every day. We met several couples/families that were at the beach from other resorts, so they took up a good portion of the chairs as well. We learned quickly and after not having chairs the first day, we put out towels on the chairs directly in front of our place early the next morning. At one point, people were carrying chairs from the pool area because there weren’t enough for everyone.

They have bikes you can use to ride down to the other resorts, which we tried to do one day. They put on a child seat and off we went. Well, I turned back after 5 minutes. If you go to the beach that’s either to the left or right of the resort, it’s a dump! Garbage everywhere, and the smell was horrid. I know it’s not X’Tan Ha’s responsibility to keep those areas clean, but it’s unsettling to see such trash right next to the resort. My husband continued on, but I brought the baby back because it wasn’t possible to bike with her and he said there is no way we would have made it far so it’s a good thing we did turn back. Also, if you go to the back of the resort, it’s a dump. Trash everywhere and huts the size of a closet with people (employees since it said employees only beyond this point?) living in them. I kind of felt like the Belizean people don’t care much about their country, since only the resort areas are maintained and there is trash everywhere else, including downtown San Pedro. You don’t want the last beach front hut (see my photo) because you will have a nice view of trash.

Overall, the place itself is nice with really nice rooms (horrible sulfur smell when you run the water, which many mentioned in their reviews) and beach. I just wish the staff communicated better with each other instead of having to remind them over and over again that we needed something. Oliver the manager is friendly and his dog was a hit with our tot. Also, a week of just beach was a bit much for us, so we ended up taking the coastal express to town twice during our stay and had a blast driving around with the golf cart and eating good local food. Oh, and to reiterate bring bug repellant!! Seriously, you will need it. All 3 of us have welts all over from the giant bug bites we got while here. It’s now been a week since we’ve been home, and the bites and itching isn’t going anywhere, the bottoms of our feet being the most uncomfortable. Also, common sense thought it appears many from colder climates missed the memo, bring sunscreen. We saw so many burned kids and adults, it was ridiculous. We’re from SoCal where it’s warm all year and rains twice a year it seems, so we are used to sunscreen, but apparently others underestimated Mr. Sun and were lobsters on their very first day. Oh, and power outages are planned here and happen constantly, 3 times during our stay one of those times being for several hours. Still not as bad as what the guests at the end of August/beginning of September 2013 experienced! (go read their reviews).

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, April 30, 2014
Thank you choosing X’tan Ha for your recent vacation and taking the time to write a review of your stay. We are pleased that overall you rated your experience as “very good” and hope to earn an “excellent” rating from you in the future.

We are so sorry to hear about your bites and hope you find relief soon. Our grounds crew works hard to clean the sea grass from our beach which can attract Sand Fleas, but they can certainly still occur. It might be worth noting for future trips that some people find better results repelling Sand Fleas with oil based repellents like baby oil or Skin so Soft than they do with traditional repellents. This can be particularly helpful to individuals that are allergic or sensitive to the bites as it seems your family may be.

Thank you so much for donating to our beach toy collection, that was very considerate and many children will benefit from your generosity. Moving forward, we will also ensure our staff keep better track of these items so we can replace them periodically as required.

It’s a shame that there were no other toddlers for your daughter to play with. X’tan Ha welcomes families, friends and couples, and February through April is generally a very popular time for families whose kids are on Spring Break.

Your concern about the pool is duly noted and will be further investigated as a procedure has always been in place to post both signs and our staff when extra chlorine is introduced into the pool. If for some reason this procedure was not followed during your visit, I can assure you this is not indicative of our maintenance crew’s diligence and will not be repeated.

In regards to your comments about the lack of staff communication, the fact it took several requests for your drinking water, and the fact that your housekeeper was unfriendly, this is simply unacceptable. We are in the process of meeting with all our staff to review communication and responsiveness. We pride ourselves on providing a warm and friendly environment and are sorry we failed you during that interaction.

Our onsite restaurant partner opens for breakfast, lunch and dinner 7 days a week. They do take a break from 3pm-6pmdaily to rest and organize their dinner service. We were surprised to read that the restaurant was not accommodating to your request for a garlic aioli as they are often complimented on their flexibility. We will be sure to bring your comments to their attention and appreciate your feedback.

Regrettably the power failed island-wide, and at one point country-wide, several times this March/April. When there are planned outages, the local power company, BEL, will inform us and give us time to inform our guests, however when the outages are not planned, we do not have this forewarning. We have purchased a small generator so we are able to provide running water to our guests during these outages.

As you mentioned, the beach at X’tan Ha is very nice and arguably one of the nicest on the island. That being said, our beach chairs and towels are for the exclusive use of our registered guests. If you stay with us and have any concerns in this regard, please see our Guest Services department/Front Desk.

With the strength of the world’s second largest barrier reef, you will find that the beaches from Punta Allen, Mexico down into Belize can indeed be littered. Our waters are calm and so any debris that washes ashore is simply deposited there and not washed back out by wave action as is the case in tropical areas with stronger currents. As a resort, we strive to keep our beach clean and organize several beach clean ups per year whereby we volunteer our time to clean up adjacent vacant lots. We ask that guests who provision their suites are careful to minimize the use of plastic and that rather than ordering cases of small bottles of water they refill their water using the 5-gallon jugs we have on property. We can assure you that we are looking into other ways to address this issue including working with the town council, mayor and cleaning privately owned lots next to us at our own expense. We will be undertaking another of these initiatives within the upcoming weeks.


Thank you for taking the time to write such a detailed review.

Warm Regards,

The X’tan Ha team
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419 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
HOLLYWOOD
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 20, 2014

I almost don't want to share how great it was, because this place is so quiet and perfect that I don't want to let out a good secret, but...I will spread the word. First let me say that my husband and I like a little excitement and thrill with our calm family vacation. So here it goes.. The beach, by far, is the best on Ambergris Caye. My husband and I rented a golf cart and drove all the way south, and almost to Tranquility Bay north, and nothing could touch the beach as far as shallow, calm, hardly any grass, and a good amount of diverse life to be seen by snorkel. We found sea horses, baby octopus, squid, baby rays, and a bunch of different fish right outside of our room, which was directly on the beach, literally steps away. The water is stunning, and shallow for a long way out. The rooms are new and very spacious ( there were 2 adults and 2 kids). Clean and well kept. We never turned on the A/C since the breeze was great and kept us all content. Restaurant was decent, with enough fresh caught choices to please all of us. Staff is wonderful and ready to please. We had to rent a golf cart and drive it back from town, which is tricky considering the road is rugged- potholes, ruts, ditches, mud/water. X'Tan Ha is not particularly close to any other resort, so driving a cart to get to town is a hike, as they are at the 7.2 mile marker, approximately. Most rental places don't want you to take a cart as far as we did, so be prepared for the verbal warning. We drove all over the island, even at midnight and never had a problem. However, we are a fairly adventurous couple and would not recommend this for the faint of heart or someone who wants to be pampered. For those who want to step outside of the box a little, it is a fantastic way to meet locals and see the island. As far as food goes, it is Central American Caribbean, and although not 'gourmet', it was fresh and tasty. Bring tons of sunscreen and bug repellant. We took a No Worries Tour to Shark Ray Alley and Caye Caulker and it was excellent. It is not the Ritz, but a cool, out of the way, chilled out beach resort nestled in the jungle. Our 9 and 12 yr boys loved it as well.

Room Tip: 3B is the best room. Upper corner on the beach, with nothing but palm trees on your left.
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  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, April 30, 2014
Thank you so much for choosing X’tan Ha for your recent family vacation. We are so happy to learn that you enjoyed your stay and tours and look forward to welcoming you back.

Warm Regards,

The X’tan Ha team
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Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 14, 2014

This will be long-winded, but informative, so bear with me.

Pros:
-The beach is the only swimmable beach in San Pedro that I saw, so a lot of people from other resorts would pay to come to X'Tan Ha for the day. The water is so turquoise and beautiful, and was like a big swimming pool. Amazing.
-The staff is very friendly. Everyone we came across genuinely wanted to make our stay as pleasant as it could be. Shout out to Elder, Obi, Alex, Betty, and Richard. Cool kids, y'all are.
-There are as many or as little things to do as you want. Kayaks, paddle boards/boats, snorkeling, guided tours, ethnic night, bonfire, bicycles, you name it, it was available. Or, you could lay in the hammock on your deck and read. The bar will stay open until the last people leave. If you're looking for a dance party, you should stay somewhere else because that's not what X'Tan Ha is about.
-The rooms are fantastic. King-size beds, kitchen with eat-in area, cook top, fridge, toaster, microwave, and coffee maker, the aforementioned deck with a hammock, a table and chairs, and, if you pay for it (which I recommend), the most incredible sea view you've ever seen.
- The other patrons. The resort is small, so you see the same people. I'm not a sociable person, by any means, but it's cool to see where everyone traveled from and get to know them. I've never had that experience anywhere else, so that was pretty neat.

Cons:
- As a vegetarian, I found the food choices extremely limited, and expensive, and nothing to write home about. I will admit that I'm a picky eater, and my wife loved everything she ate, so take it for what it's worth. Be prepared to spend at least $40 for lunch and $50 for dinner for two people. My suggestion would be to find Winston at the dock when you arrive in San Pedro and have him take you to a grocery store so you can stock up before you head to the resort. There is also a little grocery store 3 miles from the resort that you can get to by bicycle, but the store in town in San Pedro has a little more variety.
- The power went out three times during our stay. The staff didn't seem too concerned by this, and we learned that this isn't an unusual thing. It's a pretty safe bet that if it's a windy day, the power will go out at some point. I think this is just a consequence of living on an island, so I won't fault the resort for this one. It was usually back on within a few hours.
- My wife wanted more sugar and creamer for her coffee, and she didn't get it until the next day. That was rough. Also, we had to ask twice for another 5 gallon jug of water for the room, but that also coincided with one of the power outages so I chalk that one up to the guy we asked having more important things to do first. I ain't mad about it.
- Mosquitoes will want to eat your flesh. Bring bug spray and use it, especially at dawn and dusk. Also, if you're scared of reptiles of any kind, well, stay at home. You're in the jungle, after all. We named all the ones we came across. Special shout out to Lazlo, Larry, and Lenny the lizards, and Gertrude the gecko.
-The sun is HOT. Not a con, by any means, because isn't that why we're in Belize? But be prepared. Bring sunscreen, and use it in abundance. Don't assume that being under an umbrella is sufficient, because the sun WILL reflect off the water and burn you to a crisp. Slather it on, people.

Overall, I loved the resort and the people. My one main suggestion would be to provide more vegetarian/vegan meal options, but, aside from that, I can't complain at all. Della and Oliver, the resort managers, are very friendly and will do whatever it takes to make your stay unforgettable. Keep up the good work, X'Tan Ha!

Room Tip: Pay extra to stay in a seafront villa. You'll get better breezes and incredible views!
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, May 3, 2014
Thank you so much for choosing X’tan Ha for your recent vacation. As a direct response to your feedback, our restaurant has now created a vegetarian menu. Thank you for your valuable feedback, we look forward to welcoming you back.

Warm Regards,

The X’tan Ha team
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Conway, Arkansas
Level Contributor
4 reviews
4 of 5 stars Reviewed April 13, 2014

We spent 5 days here recently and had a great time. It's a really laid back resort with a beautiful beach and view. The only negative about it is the prices on food and drinks. Beer is $8 a bottle and the good is around $20 a plate. Just bring your own food and drinks and you'll have a great time. Also, you should definitely snorkel at shark ray alley with curt and go cave tubing. There's plenty to do and the water is the clearest I've ever seen.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, April 16, 2014
It was indeed our pleasure hosting at X’tan Ha, we are pleased to learn that you enjoyed your stay as well as your adventures with Curt. As is the nature of islands, food and beverage is more expensive, particularly in our location where all supplies are brought up by boat. That being said, beer is actually US$4.00 each and US$3.00 each during daily happy hours. Full American breakfast at our onsite restaurant is US$12.00, average lunch price is US$13.60 and average dinner price is US$24.50. Thanks again for your feedback, we look forward to the opportunity of hosting you again.
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Rathdrum, Idaho
2 reviews
4 of 5 stars Reviewed April 13, 2014

Hotel was very clean service was excellent. Staff were extremely friendly. They took the time to ask and remember your name. The General manager and hotel manager went above and beyond to assist my husband and myself when we had some difficulties occur in our trip. The General manager especially gave us her card should we have any other problems with our trip while on the mainland of Belize. We were very impressed with their courtesy would highly recommend this hotel. The only downside is the litter which drifts in from Honduras and is funnel through the barrier reef and ends up on the beach. The hotel keeps their beach clean but off the resort there is a lot of trash

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, April 17, 2014
Liz and Mike, thanks again for choosing X’tan Ha for your recent vacation. We were pleased to assist during your stay and look forward to welcoming you back at X’tan Ha.
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Kelso, Washington
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 9, 2014

Love, love, love this place!!! Buddy is so awesome -- and Oliver's pretty great too! The accommodations were wonderful, staff is so friendly and helpful all the time, in all areas of the resort. We were greeted in San Pedro and taken to the resort where we were met at check-in with rum punch. How great is that? Was a wonderful vacation -- can't wait until we can go back!

Room Tip: Highly recommend the bottom floor beach front rooms. View is the best!
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, April 10, 2014
Thank you so much for sharing your wonderful experience. We will definitely be looking out for your next visit.
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Augusta, Georgia
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 4, 2014

Every employee was friendly-greeting you no matter what their job. By 6:00am guys were raking the sand. The condos were cleaned twice a day. We swam in front of the resort every day.
Be aware that lots on either side of the resort are not developed, so the beach there is not cleared of the significant amount of trash that washes up every day. So if you like long walks or bike rides on the beach, you will be going through a dump. Not X'Tan Ha's fault, but does impact their guests.
Paying $18 round trip for a water taxi every time you want to leave the resort means that this is a fantastic place to go if you want to just chill at a beautiful remote location.

  • Stayed March 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludrick, Manager at X'tan Ha Resort, responded to this review, April 5, 2014
Thank you very much for your comments and for your observations. We do appreciate all feed backs and will try our best to accommodate those guests who enjoys biking or long walks. Thanks once again.
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Additional Information about X'tan Ha Resort

Address: | 7.2 Mls. North, San Pedro, Ambergris Caye, Belize (Formerly Belize Legacy Beach Resort)
Phone Number:
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Top resorts Hotel in San Pedro
#10 Family Hotel in San Pedro
#12 Romantic Hotel in San Pedro
#17 On the Beach Hotel in San Pedro
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — X'tan Ha Resort 3*
Number of rooms: 32
Official Description (provided by the hotel):
Escape to a tranquil, luxurious and romantic destination at X'tan Ha Resort, located just 7.2 Miles North of San Pedro Town. This truly exotic, tropical resort offers one bedroom suites, with spacious kitchens and living areas. Each villa offers a private verandah overlooking the pristine Caribbean Sea. X'tan Ha offers complimentary water sports- kayaks, paddle boards, paddle boat, hobie cat sailing, and a water trampoline. X'tan Ha offers complimentary transfers upon arrival/departure from/to San Pedro town upon arrival and departure. ... more   less 
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Also Known As:
Belize Legacy Beach Hotel San Pedro
Hotel Belize Legacy Beach
X'Tan Ha Resort Belize/San Pedro

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