“If you want a good value, a good location and excellent service, this is your place for you.”
Let me start out by saying that Xiomara at the front desk is going to be around in this industry for a long time. She goes above and beyond to assist the customer. I exchanged about 20 emails with her before I even stayed at the hotel, and she responded to all of them right away with useful "things to do" information for me. She definitely has the right mentality for this business.
Now for the hotel itself. The location is excellent. The price is right. It is quiet enough for a good night's sleep. Great views from the large balcony. The rooms, however, are very outdated and need a makeover. I, personally, don't need much as far as my room goes. Others, would be quite disappointed. My room did have air conditioning, and it did blow cold. The water pressure needs work as well.
Overall, it's a decent value for the price. It's really not far from being an excellent value for the price, as long as they update the rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 17, 2012
Thank you for taking the time to write us a review, HockeyMij. Firstly, Xiomara really is a gem and we're very happy to have her as part of our team! She is good at what she does and fits in perfectly at Tio Pil's where we're all about personalized service.
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We are glad you enjoyed our location, balcony and price. We agree that it's that time of year again when renovations and makeovers are due. We'll be closing for a week in October to spruce things up again.
We hope you get to visit us again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.