Banyan Bay Villas has among the best pools and beaches in the San Pedro area, so the kids can play on their own for hours. Most of the other hotels in this area have no beach (just sand but no access to the water), and smaller pools.
We traveled as two families, each with kids 5 and 9. The staff was very helpful in booking adjacent suites on the second floor overlooking the pool; we got exactly what they promised. The suites were very large and comfortable, air-conditioned, each with a fully equipped kitchen, large living rooms (can add a sofa bed), a balcony, two bedrooms, and two full baths. There are three small markets within a hundred yards of the hotel entrance, so you can easily stock up on bottled water and fill the fridge. It is hard to find fresh fruit and vegetables. The suites have cable TV, phones. There is good wireless and wired internet access, but only in the hotel lobby.
The hotel is about 1 ½ miles south of the main town of San Pedro. You can walk along the dusty (or muddy, depending on the weather) main street, which was being rebuilt during our stay, or get a taxi, or rent a golf cart from the front desk. I don’t recommend staying in the nice hotels or condos north of San Pedro, since there is no easy way to get to town on your own.
The dive shop people are happy to arrange your snorkel trip, river adventure, and tours, and they will assist with your travel arrangements too. I was told the hotel has a concierge, she was very nice but seemed more interested in selling time-shares and was never available to help with reservations. All of the staff were friendly and helpful.
The hotel restaurant, Rico’s, is right on the beach (nice to let the kids play while we enjoy the breeze) and we found the food good but expensive. Try the lobster ceviche and the fruit platter. There is a great selection of casual and fancy restaurants in San Pedro; all are fairly expensive so we were happy to have most breakfasts and lunches in our rooms.
Banyan Bay is a little bland - but they have everything you need to relax and enjoy Ambergris Caye with small kids. For a more exotic setting, try Xanadu next door.
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