Amazing Trip! Lovely accomodations. Best place to stay on the Island. Clean, super friendly staff, great restaurant (Rico's) on the property, dive shop that books wonderful tours, snorkeling, day outings, fishing etc boats pick you up at the dock out front!
Beautiful view of the ocean, nice beach, great location to all restaurants, shopping in town!

Family, Spring Break trip for 3 College age children 19 to 23. My husband, myself and best friend from Anchorage, AK along with her 18 year old son. We all had a trip of a lifetime... LOVED every minute we were there, didn't want to leave!

Nice location, fun pool, spacious rooms, not a lot of personality. You are definitly in a time share - photos of someone's family all around our room. very clean. Since you can't drink the water, it would have been nice to have one small bottle of water in the room upon arrival, but you have to purchase from the front desk.
OK staff (the cleaning staff was lovely). Timeshare sales attempts very annoying.
Checkout at 11 am and we weren't allowed any extra time.
Helpful concierge. Snorkel with a private tour instead of with the company recommended by the hotel. (we loved Grumpy and Happy so much!!!)
Eat away from the hotel - which is very easy - so many wonderful choices.

I write this review from the lobby of Banyan Bay and I only have good things to say of the hotel, actually condo and the staff who are very friendly and helpful. My one disappointment is not about the hotel but
rather the beaches of Ambergris Caye. The sand is beautiful, white powder but ironically there is such an abundance of sea grass along the water line it prevents the beautiful Caribbean turquoise color. This is true for the entire island and trust me I've checked it out! If you go diving or snorkeling you can experience the crystal waters but at any beach you may not experience this. You can see the beautiful blue offfshore but not within hundreds of yards, oh well I suppose there are bigger problems in life however this is my complaint. One other note about the Banyan Bay resort dive shop. My two sons booked an all day dive. The night before one son became ill with a fever, so much that we were forced to leave a restaurant early.
We returned to the hotel and asked them to call Eli, the manager and let her know we were forced to cancel the trip. The trip departed at 5:30am the next morning. In the morning I immediately went to the dive
shop to return some equipment and asked if they had gotten the message
the night before. "Yes" was Eli's reply , followed immediately with
"You owe us $370.00" Now being on vacation, I kept my cool, actually I was partly shocked at this callous rude reaction, and I had offered to reschedule and we had already booked a dive prior. Notwithstanding the customer is always wrong here, I calmly told her, "Thank God for American Express" My son was sick and I don't think the PADI manual suggests diving with a fever! She then informed me that I could speak with the owner who proved very illusive and we never talked. The hotel
manager Laura intervened for me and settled the affair with a resulting no charge, I truly appreciate that. We are booking our other
dives at Ramon's Village and they are terrific.

We recently returned from a 2 week vacation to Belize and we stayed the first week in SP at Banyan Bay (our first time). We wanted to let folks know that we thought BB was an excellent choice, especially for couples like us who have a toddler. The entire property is spacious, well-tended, very pretty, manicured, quiet and safe. We stayed in a beach front upper unit which had great views of the water, beach, and dive shop. The BB pool area has got to be the best in SP for young kids - it's extremely large by SP standards, pretty, clean, and over half of the pool is shallow/wading depth for little ones. The beach is kept very clean, raked every morning, and has no sea wall so little ones can wade in easily. The staff were all friendly and very helpful. The on-site dive shop operation - Bottom Time - while managed separately from the resort, was wonderful and came to our rescue one day when a fishing trip we had booked thru someone else unexpectedly fell thru at 8am. By 930am they had found another captain (who was FANTASTIC - Ramon Guerrero) for us and allowed us to keep our plans on track! Some things I would keep in mind - we agree with other reviewers who found the on site restaurant Rico's to be only average and expensive, we rented a golf cart for the entire time we stayed and were very glad we did - if you want to go into town (and you will) for shopping, dining, etc., then you will find the golf cart a necessity, and finally - every unit seems to be decorated slightly differently. Some are privately owned condos that are rented out and some are owned by the resort. While I think all the units are extremely clean and comfortable, some may be "fancier" in decorations than others (i.e., stainless appliances, higher grade furniture, etc.). Overall, we were very happy with BB and will definitely return while our son is young. As he gets older, we may consider trying Victoria House as a different experience.