As someone who has traveled quite a bit to different parts of the world, I have had the chance to stay at different types of hotels, condos, apartments, etc. This resort is best described as a a very nice luxury townhome/condo complex with room service and some amenities. It offers large size clean, air conditioned rooms (ours had three bedrooms and two bathrooms along with a living room, full kitchen, balconies, etc) as well as room service, pool and concierge.
As several people noted the beaches in Belize are sometimes a surprise to people so you should not arrive expecting to swim and wade in the water at the beach. This seems to be the case at all the resorts so you have to evaluate based on other factors. The ocean views from the resort are beautiful and the hotel does have a private beach to lounge at and look out onto the water. Other hotels and a few restaurants are accessible by walking along the beach, Bicycles are available as well. Great French/Thai fusion place next door called Rendezvous which I highly recommend. The restaurant at the hotel has good food but in multiple cases they were out of items on the menu which was already limited so it was nice to find another good place nearby. We did very much enjoy the lobster bake on the beach that the resort held one of the nights we were there. Kudos to the chef and staff for putting that together.
The service was excellent during our entire stay. My husband and I had chosen this resort for our elopement. The resort did an excellent job making all of the arrangements and putting together the wedding ceremony and private dinner on the beach for my husband and I. We are both very thankful for the care that went into taking care of everything we needed to make this a special trip for both of us. Ovell, Nigel, Carolyn, Lorraine and Raul (dive shop) were all great and very thorough.
Some things to note and the main reason for the 4 star rating vs the 5 star rating. This is more about the services/amenities and options available as compared to other 5 star properties I have stayed at in the Caribbean such as the Ritz Carlton, Four Seasons, etc. If these services/options are not important to you then you should consider this a 5 star resort. 1) Wireless- Needs improvement. For some reason it does not like Apple products. Although we were able to connect about 75% of the time we tried, the signal was very weak and it created some frustration with uploading, editing or sending information. No wire/ethernet option available either. Luckily we only needed to take care of a few urgent issues while on our trip but something to be aware of if you need to be more connected during your vacation. Bring DVDs as streaming videos/movies is not realistic. The resort very nicely offered use of their computers but some of the work we had to take care of came up late at night so not the most convenient situation. 2) Fitness Center Missing - There is no fitness center so if you need to get a workout in you have some limited options such as jogging along the beach (early in the morning before the heat), paddleboarding or kayaking. 3) No ATM. There isn't one on the property and hotel does not provide cash services. Luckily we brought lots of $1's and $5's based on a tip by someone who had just visited Belize. Finding a bank and ATM in San Pedro is not easy. They close early, don't operate on some days of the week and US dollars are not an option. 4) No real snack or gift shop. The gift shop advertised consists of a few boxes of items at the front desk/office and that's it. Be aware of this up front so you can bring water, snacks, any OTC meds you might need, etc with you to Belize or at least make sure to stop by a market in San Pedro before taking the shuttle to the resort. If we had been told this up front during the reservation process we would have done the same. Although you can get a water taxi or golf cart fairly easily and get to town it is an expense each way (cash only) and takes time. We had to make a number of trips into town to get what we needed since it wasn't readily available and we weren't aware of the resort not having this type of stuff on the property. As long as you know this you can come prepared.
Bring bug spray! Mosquitoes are definitely an issue and unfortunately the restaurant keeps all the doors and windows open until dinner time so if you are planning on eating outside of your room you will need to spray yourself from top to bottom. Mosquitoes are part of visiting a tropical climate of course especially this time of year.
As far as swimming goes, the resort has created a very nice swimming area off of the pier that allows you to swim in the ocean if you don't want to deal with the seagrass along the beach. The water is very warm both in the pool and the ocean this time of year so we were able to swim at all times of day. Service at the pool was excellent with the exception of having to walk over to the front desk and ask for towels when needed (no one brings you any or replaces the wet ones on your lounge chair even if you are at the pool for hours.
My husband got his diving certification and went on quite a few dives. One diving excursion offered by the dive shop is a diving/snorkeling trip. Definitely recommend this one since you see some really amazing things at Hol Chan and Shark Ray Alley.
I definitely recommend Las Terrazas. Based on what I saw on our travels around the island they seem to be the best resort on Ambergis Caye. If you are planning a wedding, this is definitely a beautiful place to do it. Our photos came out amazing!
Trips are always made better when you come prepared so hopefully this information is helpful to anyone heading out to Belize.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.