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“Yes, I Belize” 4 of 5 stars
Review of Las Terrazas Resort

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Las Terrazas Resort
4.5 of 5 Resort   |   Barrier Reef Drive, San Pedro, Ambergris Caye, Belize   |  
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Ranked #15 of 56 Hotels in San Pedro
Johns Creek, Georgia
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Yes, I Belize”
4 of 5 stars Reviewed June 9, 2013 via mobile

My husband and I stayed here from May 27 - June 1. We were greeted as we arrived on the resorts boat with rum punch and a cold towel. We stayed a patio room, the amenities were nice but the bed and bathrooms felt a bit cramped (a jet tub would have been a welcome feature). The housekeeping service was good although somewhat inconsistent, some days the number of washcloths was inadequate even with evening turndown service.

O Restaurant Breakfasts were good the assortment was adequate. The watermelon juice was great along with the "crispy bacon." Lunch I was not impressed, one day they out if fish another day the fish and chips were just ok. Dinner was excellent, both of our entrees. During one day we ordered happy hour drinks and were told no bartender was available so we modified our selections.

The resort bikes need replaced, they are in terrible shape, we met another biker on the beach he said - "Las Terrazas huh, great resort, horrible bikes" and other guests we spoke with had the same sentiment.

No bar service at the pool or beach, definitely a nice feature to add that could provide additional revenue to the resort.

One night we asked the front desk staff, if a restaurant was open that night, we were told yes, we got there and it was closed and had not the concierge at a nearby resort helped us we would have been stuck waiting on a dock for 2 hours on another taxi. Recommendation, insist a call is made before taking off in a water taxi.

Overall the resort and beach were nice. Some areas of improvement are warranted and easily could improve the resort.



  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasTerrazasTeam, Director of Sales at Las Terrazas Resort, responded to this review, June 11, 2013
We sincerely thank you for your overall positive comments and we are happy you enjoyed your stay at Las Terrazas. It is only with comments such as these that we are able to improve upon the guest experience and provide the high level of service for each and every one of our guests. I noticed that your party of 5 stayed in a 3 Bedroom / 2 Bath first floor Patio with over 1,600 sq feet of space. We pride ourselves on the spacious over sized accommodations. Jet tubs are available in several of our units including Penthouses, Sea Houses and a few of the 2 Bedroom Garden Terrace Suites. In the future, be sure and express your preferences to your travel agent to help her book the most appropriate room for you room.

I do not want to make any excuses for the areas where we did not excel, however, I would like to provide an explanation to a few of your points.

1) Almost all items that are required to support the resort are purchased in the US and shipped to the island. Unfortunately, there are shipping delays beyond our control; which in this instance, the shipment includes wash cloths. Also, 9 brand new bicycles are actually enroute to resort now with an expected delivery date later this month.

2) According to our Executive Chef we have not been out of fish and wondered if there was some misunderstanding by the server. The same for the bartender. There is always a bartender during service times and feel the server misinformed you. Both of these comments will be used as training tools with our staff; especially in the areas of customer service and communication.

3) As the O Restaurant bar is also located pool side, we exclusively offer this bar to our guests when the resort is at a certain occupancy and it is not prudent to have two bars opened. The occupancy can also be factored by guests who have excursions booked away from the resort grounds for the day.

4) There is no excuse for our lack of stellar guest service in regards to your dinner reservation away from the resort. Our management team is using your comments to ensure that each of our Front Desk Team is well versed in securing an offsite dinner reservation and confirming the establishment is open and transfers are arranged.

Thank you again for taking the time to share your comments and experiences. Comments such as yours are not only valuable to our team but to other guests researching places to stay. Should you return to Ambergris Caye we would be honored to have you stay with us again.

Carolyn Stone
Director of Sales
Las Terrazas Resort
Ambergris Caye, Belize
US 800-447-1553
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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432 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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  • French first
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  • Any
English first
Wilmington
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2013

We were four girlfriends (ages from 28 – 65) spending a long weekend at Las Terrazas . They had a lot to offer for all of us.
Most of us do travel a lot and it is hard to find such accommodating people. The place is modern and relaxing.
We took a golf cart to San Pedro and had a blast, stopped at Palapa’s bar on the way back to have a drink :)
Also, it is convenient that Las Terrazas has The Padi Shop onsite with kind and knowledgeable personnel, we went scuba diving with them and had a great time!
Don't forget to meet Mr. Pepper, the cutest puppy in Belize!

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clearwater, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 24, 2013

We ate there for lunch one day. The food was great and the grounds were beautiful. We didn't stay at the resort, but they really helped us get around town by allowing us to use their dock to grab the water taxi and they recommended a taxi in town to use.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

We came because of friends getting married. This resort is incredible. Rooms are huge and very nice. Staff will take care of whatever you need. Food is delicious. We will plan a return trip. Thanks Las Terazzas for a great weekend.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chapel Hill, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 9, 2013

My wife and I recently spend a fantastic week at Las Terrazas. From the moment we arrived, to our departure, we interacted with friendly staff who were vested in us having a memorable vacation. We came home relaxed, refreshed and eager to return. One of the most memorable aspects of the trip was the condo we stayed in (#220). It was a very large, well decorated, with an amazing balcony. I will say we originally booked a smaller "Laguna" view unit. However, on arrival we noted that although it was beautiful inside it had a terrible view and the patio looked onto a dirt road. Not wanting anything to take away from this holiday we negotiated (not very well...it was quite a price jump!) an upgrade to #220. It was worth it!

The beach in front of the hotel is small but beautiful and ample for the size of the resort. The beach furniture was "upscale" and there was never a problem getting a cabana. The view of the reef 500yds off shore was amazing. The resort has sailboats, kayaks and paddle boards.

The food on the resort is good not great but the setting makes up for any deficiencies. For lunch I recommend walking (or cycling down the beach) towards San Pedro and sampling the following restaurants (a) Capricorn (b) AJi ( amazing fish tacos) (c) Palapa bar (food not great but the view is spectacular) and (d) Lazy Croc (lunch only Thurs-Sun). Stay away from Coco Beach! For dinner the "Rendevous Restaurant" beside Las Terrazas was very good...probably the best we had on the Caye. Take the water taxi into San Pedro and experience "Blue Water Grill" on the south side of town. We also tried "Caliente" and although I will eat nearly anything the meal we got was inedible....we were exceptionally disappointed.

One of the features of my reviews is to comment on places to run. Because of the remoteness of the resort running options are limited. However, there is a dirt road behind the hotel and it runs all the way to town. Its about 3.0 miles to the "bridge" and the first few hundred yards outside the hotel are tough going. Unfortunately, I had a misstep into a large pothole and pulled a muscle in my leg! So be careful. There are a few dogs along the way but they are all friendly. Although I had no issues, nor heard of any, I must add that the road (trail!) is very quiet and may not be for everyone.

Finally, David the manager has the biggest dog I have ever seen! Its a Great Dane on steroids! Getting a picture with it is a must.

Have a great time!

Room Tip: I would pass on the Laguna suites if you want a view......
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2013

We had a great time staying at the resort for four days. Every minute spent there was memorable. The service was excellent. I do not have anything negative to say about our stay at the resort. Every member of the group came back home only singing praises of our fantastic experience at the resort. I highly recommend this place for anyone who is looking for a place to just go and de stress. I give this place 10 out of 10.

Service provided was excellent.
The condo we stayed was amazing. It was a three bed room three bath condo on the beach and 10 steps away from the large pool in the back.
AMENITIES Everything one needed was provided and more. If something was missing or if we wanted something all we had to do was say a word and it was taken care off immediately. We (PARTY OF 5) drank 9 gallons of fresh coconut water in 3 days which would have been impossible at any other resort. I walked out saw coconuts on the tree and the first employee I ran into I asked if I can have some fresh coconut water. In less than 10 minutes he had 5 coconuts cut with straws served to us in our room. People were very friendly and humble. The food there at the restaurant was excellent. When I expressed my wish to go fishing, they got me a line and bait in 5 minutes, took me to the pear which was 100 steps away where I caught a snapper, took it back to the restaurant and in 25 minutes I had fried snapper served to me in my room. We took 30 sardines to the restaurant they cleaned them and fried them for us and served them at the pool with drinks while we were enjoying our time in the pool. We went on a fishing trip where the guide helped each of us catch a snapper, took us to a remote beach, cooked the fish on the beach and served fish with potatoes and beans along with local beer. We spent one more hour on the beach after eating. We were the only one there. It was an amazing experience. Can not be duplicated any where else.
Must go at least once in your lifetime.


Kota Reddy MD.

Room Tip: Get rooms 220 OR 106. Excellent views.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana Point, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 28, 2013

Just returned from a fabulous vacation at this idyllic resort. Initially we were placed in a beautiful 2 bedroom, 2 bathroom but it did not have any real view and when we said that was important to us we were promptly offered a choice of other rooms overlooking the pool. Every staff member we met was courteous, professional and knowledgable. We want to give a special mention th Chef Norvil and waiter Marco who made our special beachside dinner such a brilliant experience. The staff at the White Sands Dive Center were great dive guides and very fun people. This resort is certainly not close to town but the public water taxi was very easy and the Las Terazza's staff called other local restaurants who sent their boats to pick us up and drop us off for dinner so we were very happy. When we left the property on the boat back to San Pedro at the end of our vacation the housekeeping staff called the boat captain and told him we had left a cellphone. He immediately turned back so we could collect it! It was so good we are going back for longer next year.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Terrazas Resort

Address: Barrier Reef Drive, San Pedro, Ambergris Caye, Belize
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Business Hotel in San Pedro
#4 Spa Hotel in San Pedro
#5 Family Hotel in San Pedro
#7 Top resorts Hotel in San Pedro
#14 On the Beach Hotel in San Pedro
#15 Romantic Hotel in San Pedro
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Las Terrazas Resort 4.5*
Official Description (provided by the hotel):
As one of the newest luxury properties on the island of Ambergris Caye, Las Terrazas is a Preferred Boutique Resort and the only member of Preferred Hotel Group in Belize. Located just 3.5 miles north of San Pedro, Las Terrazas Resort invites you to experience exceptional, spacious townhome-style accommodations and gracious Belizean hospitality at our oceanfront retreat. Situated on one of the most beautiful and secluded private beaches, our Ambergris Caye resort is an exhilarating tropical playground where you can discover Belize; "Mother Nature's best kept secret." Experience world class attractions such as diving and snorkeling, the lavish Serenity Spa and Wellness Center, fishing, zip lining and cave tubing, Mayan Ruins, or relaxing on the beach. ... more   less 
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Also Known As:
Las Terrazas Hotel San Pedro
Las Terrazas Resort Belize/San Pedro

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