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“Better value and better location elsewhere” 3 of 5 stars
Review of Las Terrazas Resort

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Las Terrazas Resort
4.5 of 5 Resort   |   Barrier Reef Drive, San Pedro, Ambergris Caye, Belize   |  
Hotel amenities
Ranked #13 of 53 Hotels in San Pedro
Boston, Massachusetts
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Better value and better location elsewhere”
3 of 5 stars Reviewed April 5, 2013

If you're coming with friends, I think that there are other places you can stay in San Pedro or even Caye Caulker for better value and better location. I would advise looking elsewhere.

Below are my thoughts on pros/cons during my stay:

Pros:
- Nice pier and beach with free kayaks, paddleboards, etc. to use
- Pool was good

Cons:
- Bad location: all the way at the North of San Pedro; it's a $5USD taxi ride one-way (or $30USD cab ride) to get to main restaurants, bars, nightlife, etc. There are hotels in the main part of San Pedro or on Caye Caulker (a lot more local, low key, big fan of this!) where you can get better value and save on the transportation costs/time

- Bad service with transfer to/fro Airport: My friends and I had really bad experiences with the Tropic Ferry transfers (e.g. long wait time, they got the wrong time for a friend so he nearly missed his flight, etc.) so I would really advise avoiding Tropic Ferry and taking the public ferry on your own. It's not hard and runs fairly frequently -- Caye Caulker Express or Belize Water Taxi can get you to/fro Belize City and San Pedro. Then take Dave's Water Taxi (a private taxi service for $5USD/person with a $25USD min/boat) OR a public water taxi to Ambergris Caye. It's really not hard and you know exactly when you'll get to each location. Plus Tropic Ferry charges you around 2x more than what you'd pay if you took the public ferry. We were not pleased with the service we received here.

- Mediocre service: I thought service was not great. Notable moments were when I asked the receptionist on two occasions if he could help me call the Private Taxi service and he told me both times to go down to the pier myself to talk to the water taxi driver. I was alone (female) and it was dark & windy so I was really hesitant to do so but he insisted it would be hard to hear on the phone with the wind and it was closeby anyway. Frankly, his attitude wasn't great and his service left something to be desired at such a nice resort.

- Unimpressive housekeeping for room: I alled housekeeping at ~10 pm for 2 nights and they were already closed. I then left a message and no one ever got back to me. I understand that this is not a traditional hotel, but I at least would have expected some sort of callback service after normal business hours. The room, which fit 6 people, only had one hairdryer (had to request another one).

- Really bad wireless: There was really bad/nonexistent wi-fi in the rooms even though we were on the ground floor. When I asked, they told me the walls were thick and the routers were outside. So I sat outside in the patio to read my email, which meant I was eaten alive by mosquitoes....even then wifi was spotty.

- No gym: There is no gym, to my awareness...

- Not great restaurant: Food is so-so and cost is on the high side

---
If you are a couple traveling on your honeymoon, I could see potentially staying here and spending most of your time on the resort or being picked up/off by day tours. However, even then I see the wisdom of staying somewhere more convenient to restaurants. If you are a group of friends traveling, I would definitely recommend looking elsewhere within the main part of San Pedro or Caye Caulker with better location and better value.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasTerrazasTeam, Director of Sales at Las Terrazas Resort, responded to this review, April 9, 2013
While we appreciate that you and your friends from Harvard Business School selected Las Terrazas Resort, it does seem in hindsight that our resort was not the best match for your group during your Spring Break. The majority of guests select the resort due to it being located 3.5 miles north of San Pedro and for the privacy and exclusivity it provides. There are more budget accommodations in San Pedro and also in Caye Caulker; although Caye Caulker does not have any 4 - 5 star resorts.

Las Terrazas guests' are typically not the type of guest who will travel to the island via public ferry; although it is an option. However, your costs failed to include the cab fare from BZE to the marina as well as transfers from the town of San Pedro to the resort. Tropic Ferry is also an alternative for those guests who are not comfortable flying in a commuter plane, however, as we explained to you and each of your friends, there are challenges when using this service (as you experienced). We describe it as a "Super Shuttle" whereby you are on their schedule, which is based on other guests' arrival in to BZE and where they may be staying on the island. The majority of our guests elect to arrive on the island via one of the two local commuter airlines. They are met at San Pedro Air strip by our driver and then taken to the resort by our private boat,which is a 10 minute boat ride on the beautiful Caribbean. This is a very streamlined process, with arrangements made personally by our Reservations Office in Houston. We are sorry you chose to not take our recommendation on the transfers.

We do appreciate you noting that our Front Desk team member did not walk you to the dock; assuming you made the request. We will use this example as a training tool. Our staff and guests feel quite secure and comfortable on the island and at the resort and a request for an escort to the dock is not common.

Thank you for noting that Housekeeping did not provide you a return call the next day. We will also use this example as a training exercise. It appears our Housekeeping hours of 7am until 4pm, with turn down service at 6pm conflicted with your attempts to reach them at 10pm. As posted in the Guest Directory, our Front Desk is open and staffed until 9pm (which is extremely common on the island; there are no 24 hour Front Desks). If you would have called prior to the Front Desk closing for the evening, they would have certainly assisted you.

We agree with your comment that the 4 meg bandwidth we are currently paying for our WiFi service is currently performing at substandard levels. We do hope our guests are able to disconnect and disengage while on the beautiful island of Ambergris Caye, however, for those guests who must stay connected at all time we are working with the provider on this issue.

You are correct that we do not have a gym or fitness room - and we do not advertise one on our website. For our guests who desire a workout while on vacation, we have found that they enjoy a morning walk or run on the beach, a swim in the roped off swimming area off of our dock or a bicycle ride on the beach.

We do hope you and your friends return to Ambergris Caye or Caye Caulker and experience Belize; "Mother Nature's Best Kept Secret" in a manner that is more suited to your budget and preferences. If I can make any recommendations to you or personally assist you further, please do not hesitate to contact me.

Warmest Regards,

Carolyn Stone
Director of Sales
Las Terrazas Resort
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578 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Chapel Hill, North Carolina
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 5, 2013

We stayed for five nights in April 2013 . There were seven of us four adults ( including grandparents), three kids ages 5, 8 and 12. The weather was perfect with cool nights and warm days with a great non-stop breeze. The pool is located in the center of the resort and the kids really enjoyed playing in it and met a lot of other kids. We stayed in a three bedroom Seahouse located right on the beach. The beach was well tended with great chairs and loads of shade. There is a poolside bar that served good drinks. The downside of staying this far out of town is that the food is more expensive and you have to travel to find meals outside of the resort that you are staying at. Don't plan on cooking in your room as there is only silverware, bowls, plates, some old knives that barely cut. We had groceries delivered from the local grocery store but it was basically a waste of money. We could not cook eggs as there was not a pan to cook them in. My husband ended up making egg casserole but had to ask for dishwashing detergent as it was not provided in the room. The beer that we had delivered got drunk and the milk and cerial for the kids was a good idea for early morning but the other groceries we did not end up using.

We did not rent a golf cart but lots of people do. The roads are very bumpy and there is a fee you have to pay at the bridge to get across to town. The water taxi provided by La Terrazza costs $7 per person each way. There is a set schedule. You can also rent a private taxi for $50 US round trip for up to 5 people and then each additional person after 5 people costs $5 US. So it is expensive to get into town. For us it cost $70 round trip for a private water taxi to go to dinner in town. Restaurants in the north are far more expensive than the restaurants in town. The restaurants in town charge in Belizian dollars and all the restaurants that we went to in the north charged in US dollars. The exchange rate is 2 to 1.

Overall i liked the resort. The staff was friendly and helpful and fixed the things that went wrong. ur washer stopped working while i was using it and they fixed it the next morning. The internet is spotty so don't plan on a great connection. If you like to run the beaches are great and go for miles in either direction. There is not a gym and you cannot swim in the ocean other than in the roped off area off the dock because of all the boat traffic. We used the kayaks and paddle boards and that was fun but there are no children's life jackets so if you need them plan on bringing your own. You can pay to rent bikes but again you will need your own helmets if you want your kids to ride with one.

Plan on spending a lot of money to eat if you stay north of San Pedro.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 2, 2013

Beautiful setting - north of the town by about a 10 min water taxi ride or 15 minute (very bumpy) golf cart ride. Nice private beach with all the amenities - included in price...cabanas, hammock, umbrellas, kayaks, sup, Hobie & they can bring in wind surf boards, jet skis, etc for extra $
Quiet - away from the chaos of San Pedro town, but close enough to go in for dinner or shopping. Safe - hotels in town seemed to need lots of security guards - LT seemed very safe.
Nice staff - the front desk (Tracy & Co), restaurant (Nigel & All), beach attendant (LeRon) were all delightful, authentic & helpful. We had 2 rambunctious teens & they were great with them.

Room Tip: Well - the "oceanfront" sea villas have NO view of the ocean (palm trees totally blocking...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
Level Contributor
2 reviews
5 of 5 stars Reviewed April 2, 2013

My husband and I celebrated our honeymoon at Las Terrazas-it was perfect! It was our first trip to Belize, and we were blown away by the level of friendly, professional service. Everywhere! After passing all the resorts north of San Pedro on the boat ride to Las Terrazas, there was no doubt that we picked the best one!

The beaches were raked every morning, and beautifully white, the staff were extremely friendly and the welcome drink upon arrival was great after a long day of traveling. We loved that the dive shop was right next door; we went on 2 snorkeling trips which we highly recommend. Carlos and Jerry were our guides; they were such a blast! And excellent instructors. We took full advantage of the complimentary use of their kayaks, free movie rentals from the gift shop and the pool bar, that opened at 10am. There were also iguanas hanging around the resort that were entertaining to watch.

We stayed in a Garden Villa, steps away from the pool and beach. We absolutely loved the fully furnished unit, it was cozy and inviting with plenty of space (2 bathrooms and a walk-in closet!) We borrowed bikes (they are free for quick trips or around $7/day) and rode to a local market to get some things for the kitchen. We cooked dinner only once because food at the O Restaurant was so tasty. We even had a private beach dinner planned. Manuel discussed the menu with us when we arrived and the next night we enjoyed a wonderful 3 course meal under the stars.

The pool was amazing! And kept at a refreshing temperature. After a dip, we'd return to the beach. There were always beach chairs available for lounging among the palm trees. There was a swimming area off the dock which was nice if you wanted to experience swimming in the warm Caribbean.

The city of San Pedro is about 4 miles south of the resort. We went twice. Once by golf cart (we rented from Las Terrazas) and once by boat taxi. Both very fun experiences! We ate the best pupusas and burrito at Waruguma in town. You must try it!

We were told Las Terrazas was "our home away from home." Between the friendly staff and relaxing environment, it truly was. We had a wonderful, unforgettable experience.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chino Hills, California
Level Contributor
331 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 stars Reviewed March 31, 2013

The resort was great. They kept telling us how crowded it was, but it seemed peaceful and relaxing. We were there as a couple, and there were lots of families with gaggles of children (that did not seem bad as there was plenty to keep the kids busy and their parents watched them). It is out of the way from San Pedro, which I at first thought was bad, but later decided was great. It is hard to get to anywhere else on the island without a long walk (although a long walk on a beach, so just depends on your attitude), a bike ride (you can rent bikes during the day), a golf cart ride (also can rent, but the road is terrible), or a boat taxi (we never tried). The rooms are actually apartments so they have bedrooms, living rooms, and kitchens - not your typical hotel room. There were always beach chairs to sit and relax in, the Hobie Cat to sail in - it was great for relaxing. We had the penthouse with a soaking pool (nice idea, but we only used the soaking pool once because we felt we should since we paid for it, but definitely not worth it).

Room Tip: Penthouse with balcony is not worth it. I like the rooms with an ocean view because you can relax fr...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 31, 2013

Let me start by clarifying that this is probably the best location on the island if you like quiet and privacy. The hotel is located north of the town. There are many comments here about the location from town, but like other island resorts, if you want to visit the town you take a cab and pay a fare. In this case the "cab" is a water taxi. You can also get to town by golf cart; which is part of the adventure of being in another country; and one that is third world (translation: roads not paved and many pot holes). We enjoyed being away from town and the feel of being on a private beach as not many tourists or locals walk along this part of the island. The town is small. Once you visit it one time there really is not a need to go back. If you don't want to eat all of your meals at O Restaurant there are other restaurants you can walk to (Rendevous next door, Capricorn, the restaurant at Coco Beach). Ask the front desk staff.

Probably best resort due to the location, size of the rooms (full size town homes!) and the staff. The pictures and descriptions on their website are accurate. Everything you need plus more are provided for you in the units. The water is drinkable (if you are not comfortable you can buy bottled water for your room), coffee is provided, kitchen is stocked, bathrooms have first class amenities (plus blow dryers), there is a safe in the bedroom, bathrobes, even washers and dryers (we brought some laundry soap from home and washed all of clothes before we left the resort). The staf is incredibly warm and friendly, which we found throughout the island. Curl, Manuel and Ovel greeted us each day byb name and seemed to know all of the guests staying there.

You can be as active as you want to be or as "chill" as you want. We did both. Loved lazing on the beach in the big lounge chairs. Yes, there is sea grass on the beach, but the staff cleans it regularly. All of the resorts we saw seemed to experience this at one degree or another. Highly recommend the cave tubing and zip lining (on the mainland [ we were picked up at the resort and returned to the resort). Not only is that a fun trip for the day but you get to experience more of Belize than just the beach. We also went reef fishing. The highlight of the trip was having our catch (Snapper and Baricuda) prepared by Chef Patrick for our dinner.

One last thing. There are some comments on the transfer from Belize City by boat. I can only assume this is people who make their reservations online and never contacted the reservations office. Lorraine in their US office will arrange transfers for you. It is a quick 15 min plane ride from Belize City to Ambergris Caye. They have a driver meet you at the airport in San Pedro who takes you to the little marina and Las Terrazas' boat takes you staright to the resort. Amazing start to the trip and very simple.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 26, 2013

Las Terrazas was a great spot for a spring vacation. We had a large group (over 20 people), so the 2 and 3 bedroom villa options were great. Really enjoyed the beautiful pool area as well as the complimentary use of sail boats, paddle boards and kayaks. The beach attached to the resort was very nice but the water was filled with sea grass- so not the best swimming experience in the ocean. Had to go pretty far out to get to a sandy bottom. Only other major downside is that the resort is isolated. You have to take a 1.5 hour boat transfer to get there from the main airport and you have to take a $5 per person water taxi to get to town or any other restaurant besides the one on premises. (You can rent bikes or golf carts to go into town, but we only tried this during the day.)

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LasTerrazasTeam, Director of Sales at Las Terrazas Resort, responded to this review, March 27, 2013
Thank you for taking the time to post your positive comments regarding your recent stay at Las Terrazas Resort. As you experienced, our two and three bedroom extremely spacious town homes are ideal for family & friends; especially those who want to share a unit and possibly split the costs.

The good fortune of having the second largest barrier reef in the world 1/4 off of our shoreline is the reason for the growth of sea grass along the entire island of Ambergris Caye. The waves break at the reef providing us a calm shoreline which promotes this growth. The sea grass is important as it is the spawning ground for the plentiful conch and many of the fish species that inhabit the reef. Although it is illegal to remove the sea grass from the water, some resorts do this anyway to make a swimming area. In addition to our 70' infinity pool you enjoyed, we hope you took the time to use the swimming area which we created at the end of our dock.

Based on your comments, it appears you elected to arrive at the resort by ferry from the mainland and were able to enjoy an hour on the beautiful Caribbean as a start to your trip. The majority of our guests opt for the Air Transfer we book for them; which is a 20 minute commuter flight over the Caribbean followed by our driver meeting them at San Pedro Air strip and then a quick 10 minute boat ride to the resort; a great way to start a vacation!

In addition to our on site restaurant, O; there are options within walking distance of Las Terrazas as well as two restaurants further north that provide complimentary boat transfers to enjoy dinner in their establishments plus a restaurant in San Pedro that will provide complimentary cab service to dine with them. Of course the town of San Pedro has many fantastic dining options too. Our Front Desk team is full of great recommendations to enhance your stay with us.

Again, thank you not only for your comments, but for selecting Las Terrazas Resort for your spring vacation. Please do not hesitate to reach out to me for any personal assistance with a future reservation.

Kind Regards,

Carolyn Stone
Director of Sale
Las Terrazas Resort
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Additional Information about Las Terrazas Resort

Address: Barrier Reef Drive, San Pedro, Ambergris Caye, Belize
Location: Belize > Belize Cayes > Ambergris Caye > San Pedro
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in San Pedro
#4 Luxury Hotel in San Pedro
#6 Top resorts Hotel in San Pedro
#9 Family Hotel in San Pedro
#12 On the Beach Hotel in San Pedro
#12 Romantic Hotel in San Pedro
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Las Terrazas Resort 4.5*
Number of rooms: 34
Official Description (provided by the hotel):
As one of the newest luxury properties on the island of Ambergris Caye, Las Terrazas is a Preferred Boutique Resort and the only member of Preferred Hotel Group in Belize. Located just 3.5 miles north of San Pedro, Las Terrazas Resort invites you to experience exceptional, spacious townhome-style accommodations and gracious Belizean hospitality at our oceanfront retreat. Situated on one of the most beautiful and secluded private beaches, our Ambergris Caye resort is an exhilarating tropical playground where you can discover Belize; "Mother Nature's best kept secret." Experience world class attractions such as diving and snorkeling, the lavish Serenity Spa and Wellness Center, fishing, zip lining and cave tubing, Mayan Ruins, or relaxing on the beach. ... more   less 
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Also Known As:
Las Terrazas Hotel San Pedro
Las Terrazas Resort Belize/San Pedro

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