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All 28 Alpharetta hotels

Fairfield Inn & Suites Atlanta Alpharetta: Traveler Reviews

2.5 of 5
11385 Haynes Bridge Road, Alpharetta, GA 30004
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Ranked #19 of 28 hotels in Alpharetta
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53 reviews from our community

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Date Rating
Elmwood Park, New Jersey
2 reviews
2 helpful votes 2 helpful votes
“Definately not a Marriott Hotel”
2 of 5 stars Reviewed February 22, 2011

I stayed at this hotel on Feb 17, 2011 through Feb 20, 2011. I am in the process of relocating to the Roswell area so this hotel's location was ideal for me in order to get around. In addition the rate was great. However, upon arriving at the hotel and getting on the elevator you immediately feel as though you have just checked into a motel. The carpet on the elevator is run down and stained with God knows what. The first room that they gave me its bathroom was horrible, the tub hadn't been properly clean, there was a spider on the counter (sink) the room itself was dingy. After complaining to the front desk, they switched me to another room, this one was not any better, the pillow cases were dirty, I actually brought one of the pillows downstairs to the front desk so they could see it. The gentleman was really kind under the circumstances, he apologized to me and changed my room again, I ended up getting the room that is actually featured on the website (it looks a better online). However, upon check-out I was disappointed to learn that my booking rate was not honored when he upgraded my room. This hotel is the pits I would never stay here again. If you want a cheap room and don't care about quality then this is it! This hotel is in dire need of renovations. The walls are also really thin so you hear everything next door and in the halls.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Jae_2250 about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
March 12, 2012
Thank you for bringing to our attention your disappointment with our Fairfield Inn & Suites by Marriott. I want to personally apologize for the problems you experienced and assure you that it is not reflective of our usual standards of service and quality.

It is only with the valuable feedback from our guests that we can make improvements at our hotel, so we appreciate you taking the time to share your experience with us. All your comments from your review were discussed with the management staff and actions were taken so this does not happen again.

Although we had failed you once, I hoped that you would allow us the opportunity to win back your trust and prove our commitment to your satisfaction by choosing to stay with us again in the future. I noticed that you did give us that opportunity and decided to stay with us again. We were extremely excited to read that your second stay with us was a much more pleasant one.

Thanks again for giving us another chance. We really appreciate your business and hope to see you again in the future!

D. Muff
General Manager
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Farmington, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great location, clean hotel”
4 of 5 stars Reviewed November 7, 2010

We stayed here for three nights at the end of October. The man who checked us in was very friendly and promptly brought up a portable crib when requested. The rooms, though small for a family of 5, were very clean as was the rest of the hotel. The continental breakfast was good enough to feed two teenage boys and their father. There was also a computer and printer available for guests to use.

The location couldn't have been better with easy access to 400. We would definately stay here again and I would book this hotel for my business colleagues as well.

  • Stayed October 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask smurck about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Great GA 400 access...clean and comfortable depending on the room...”
3 of 5 stars Reviewed August 30, 2010

I stayed here twice..Check in was efficient but not overly friendly...
First time...great room...with 2 queens..open airy and spacious..second time..King room next to elevator...you can hear the whooshing noise of elevator...Avoid these rooms unless you are never distracted by constant odd noises...Had I been in that King room the first time..I would not have stayed a second time..Y
Staying in these two vastly different rooms is like you are in two different hotels...Yes..the difference is that big..Also.. ask for room on back side of hotel..much quieter...Lots of traffic on busy street in front...
Breakfast was better than average Fairfield...Gym room was very large but outdated..only a couple machines.Badly need new and better cardio equipment.. I am finding poorly equipped gyms is a big problem at older hotel properties across most brands...not just Marriott...Lots of franchisees trying to cut costs..short term it works for their bottom line...but it leaves guests who really appreciate their daily workouts on the road feeling shortchanged...and tarnishes their brand and individual hotel..but I digress..Back to this hotel..
Pool was on quiet back side of property..it was functionally fine...
Lots of parking and great access to GA 400 and nearby lots of shopping and restaurants ..both sit down and quick service....
Lots of hotels in this area...there may be better out there for you to consider..

  • Stayed August 2009, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sun2fun20 about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Good hotel but lacks proactive maintenance”
3 of 5 stars Reviewed July 26, 2010

Recently stayed here for 2 nights -
The assigned room had blocked drain causing the bath tub to backup.
I dont understand how a hotel (under Marriott brand) can have such a obvious and evident problem. Such problems usually dont occur overnight but over a period of time. Should have been attended to.
The front desk was quick to offer a different room.
breakfast was good, pool was also fine.
Great place to stay but the hotel management needs to attend to such problems more proactively.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask US_Traveler_72 about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago IL
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Hotel for Location and Purpose”
5 of 5 stars Reviewed April 7, 2010

Hotel is clean, close to my client and easy to get to from the airport.
Hotel staff is attentive and immediately takes care of any requests/issues with minimal impact to the guest. There are a number of good restaurants within walking distance or a short drive, as well as several malls.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dennis60439 about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caseyrobinson, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
April 13, 2010
Dennis,

I really appreciate you giving us the opportunity to serve you. I hope that the Fairfield Inn & Suites-Alpharetta is first on your list should you have another visit to this area. Thank you for staying with us and we hope to see you soon.

Hospitably,
Casey Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Fairfield Inn & Suites Atlanta Alpharetta

Also Known As:
Fairfield Inn & Suites Atlanta Alpharetta Hotel
Fairfield Inn And Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta Hotel Alpharetta
Fairfield Inn Alpharetta
Fairfield Alpharetta
Alpharetta Fairfield Inn
Alpharetta Fairfield
Address: 11385 Haynes Bridge Road, Alpharetta, GA 30004
Phone Number:
Region: United States > Georgia > Alpharetta
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotels in Alpharetta
Price Range: $
Hotel Class:2.5 star (2.5*)
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