Me and my family have stayed at this hotel twice now. The first stay was much more pleasant than the second stay.
Main issue with the first stay, I called the front desk to request additional towels for the room. There were 3 of us and we bathed at night and were going to need towels for the next morning too. At first, the front-desk clerk advised that he was not able to leave the desk and bring the towels to us. But, then he changed his mind and said he would be right up.
The second stay presented some issues. First, when I called to ask for more towels, I was told that I would have to come down to the front desk to get them. This wasn't that big of a deal except that I noted they advertise "room service" on the site. That should be removed if they are unable to follow through. Second, the noise level for both night's stay was very loud. We were awakened several times throughout the night (all hours both nights) by people talking and carrying-on. Thirdly, on our second night there, there was a couple fist fighting in the parking-lot directly under our room. We called the front desk FIVE times to ask them to take care of the problem. No one would answer the phone. The fight continued for over THIRTY minutes. That was unacceptable. The hotel staff should have taken care of the problem and asked the people to leave or called the police.
Also, there was never any popcorn in the popcorn machine. Don't know why that was. But, if you advertise something on your web page, you should deliver.
The cleanliness of the room was great. The shower had high pressure and plenty of hot water. The breakfast was excellent...lots to chose from...fresh/clean/etc.
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- Also Known As:
- Fairfield Inn & Suites Atlanta Alpharetta Hotel Alpharetta
- Fairfield Inn And Suites Atlanta Alpharetta
- Fairfield Inn Alpharetta
- Fairfield Alpharetta
- Alpharetta Fairfield Inn