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“clean and comfy” 4 of 5 stars
Review of Fairfield Inn & Suites Atlanta Alpharetta

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Fairfield Inn & Suites Atlanta Alpharetta
2.5 of 5 Hotel   |   11385 Haynes Bridge Road, Alpharetta, GA 30004   |  
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Ranked #11 of 28 Hotels in Alpharetta
new york ny
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
“clean and comfy”
4 of 5 stars Reviewed November 18, 2011

This is your typical Fairfield Inn. Clean comfortable, rooms with basic amm, free breakfast nice touch is the free shuttle in the morn and eve (check for hours). What puts this hotel above most Fairfields is the Staff.Dee Muff the Gm and his staff are outstanding!!! From the time you check in they make sure you are taken care of.Give them a try and you will leave with a smile and possibly a cookie.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thank you so much for the wonderful comments regarding our hotel and staff! We really appreciate you taking the time out of your day to share your experience with us. Our goal is to provide each guest with a room that is clean and comfortable and give you the service that will make you smile during your entire stay!

Thanks again!

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
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    19
    11
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
New York City, New York
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 1, 2011

My firm has an office very close to this hotel, so it is conveniently located. The hotel even has a shuttle that will take you to nearby places, which is a nice plus. However, the service is a bit spotty (I had to wait 15 minutes before anyone would acknowledge me at check-in) and they don't do a good job letting you know what the hotel has to offer.

A complimentary breakfast is available in the lobby each morning which has nice things like yogurt, fruit and cereal, but several of my colleagues weren't aware of it because the staff never mentioned it. I was fortunate that at the time I was leaving the hotel the first day I was there, people were in the breakfast area so I made a note of it for the following day.

There's nothing special about this property, but the rooms were fairly clean and the location was quite convenient for my needs.

  • Stayed July 2011, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thank you for choosing to stay with us while visiting your firm in the Alpharetta area! We really appreciate your business and the comments you shared with us regarding your stay. Your review means a lot to us.

I want to personally apologize about the service you received and assure you that it is not reflective of our usual standards of service and quality. We really take pride in providing outstanding customer service in an effective and efficient manner. Because we failed you once, please allow us the opportunity to gain back your trust and prove our commitment to your satisfaction by choosing to stay with us again in the future. I am confident that during your next stay, you will receive exceptional service and hospitality at the highest level.

Thanks again for your feedback. We are looking forward to welcoming you back again soon!

Hospitably,

D. Muff
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Milton, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 16, 2011

Cheap and fairly cheerful. Kept clean, but the decor needed working on - the bathroom needed grouting (clearly had done for some time) and the walls were marked. Could do with redecorating. AIr conditioning noisy.

Staff generally fine and helpful, wifi worked, breakfast was OK, room keys absurdly prone to fail if anywhere near mobile phones..

Room Tip: Suites much better at little more cost.
See more room tips
  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thank you so much for the valuable feedback regarding your stay with us. We appreciate you sharing your experience! Your comments are extremely important to us. We will continue to work tirelessly everyday to make improvements to our hotel so that it will reflect the highest quality standards.

Thanks again for your comments. We hope to see you back again soon! I am confident that your next stay with us will be a wonderful experience!

Hospitably,

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmwood Park, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 24, 2011

I previously stayed at this property back in February and was disappointed. After speaking with the manager, I relunctactly agreed to give them another try. I am happy to say that my stay in April was much much better. We booked two double rooms. Both rooms were clean upon arrival, the carpets were a little damp from them being cleaned. The manager and staff, were hospitable and accomodating. (By the way, the manager is new)....Overall I was pleased, and would definately stay here again. The hotel has easy access to Ga-400, the mall, and restaurants. I wish I could have updated my review sooner, but tripadvisor limits how often you can review the same property. Needless, to say, if you're looking for a budget friendly hotel give them a try!

  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thanks again for giving us a second opportunity! We really appreciate your business. We like to hear the things that we need to improve on, but love hearing when we get it right!

Hospitably,

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 2, 2011

We stayed for 5 nights on a trip from UK in a twin queen room. Arrival was dealt with quickly and our stay was trouble free. Room was good sized at the rear and was serviced daily with no issues. Breakfast was very good with a good selection of food and was well serviced.
24/7 coffee always available with a number of options. Access to GA 400 easy and only 3 mins from Northpoint Malls.

No hesitation in recommending this hotel.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thank you so much for so many positive comments regarding your stay at our hotel! I want to personally thank you for choosing to stay with us. You have a lot of choices out there so we truly appreciate you choosing us. We are thrilled that you enjoyed your stay! We look forward to welcoming you back again whenever your travels bring you back to Georgia!

Thanks again for the feedback!

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forest
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 1, 2011

Me and my two kids stayed from March 12,2011 to March 14,2011. That Sunday, I requested extra towel (clean towels) I thought while we were out for a minute the maid would make the bed and vac the floor. The only thing was done was picked up the dirty towels in bathroom and put clean towels. Other than that, everthing else was good.

Room Tip: Not far from restaurants and close to interstate.
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  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thank you for your comments regarding your stay at our Fairfield Inn & Suites by Marriott. We really appreciate you taking the time to share your experience with us. I want to personally apologize about your bed not made and floor not vacuum during your stay. We have since taken measures to ensure that this does not happen again.

Please consider us again the next time you and your family visit Alpharetta. I can assure you that your stay will be an enjoyable one!

Thanks again for your review!

Hospitably,

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmwood Park, New Jersey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 22, 2011

I stayed at this hotel on Feb 17, 2011 through Feb 20, 2011. I am in the process of relocating to the Roswell area so this hotel's location was ideal for me in order to get around. In addition the rate was great. However, upon arriving at the hotel and getting on the elevator you immediately feel as though you have just checked into a motel. The carpet on the elevator is run down and stained with God knows what. The first room that they gave me its bathroom was horrible, the tub hadn't been properly clean, there was a spider on the counter (sink) the room itself was dingy. After complaining to the front desk, they switched me to another room, this one was not any better, the pillow cases were dirty, I actually brought one of the pillows downstairs to the front desk so they could see it. The gentleman was really kind under the circumstances, he apologized to me and changed my room again, I ended up getting the room that is actually featured on the website (it looks a better online). However, upon check-out I was disappointed to learn that my booking rate was not honored when he upgraded my room. This hotel is the pits I would never stay here again. If you want a cheap room and don't care about quality then this is it! This hotel is in dire need of renovations. The walls are also really thin so you hear everything next door and in the halls.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee M, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review, March 12, 2012
Thank you for bringing to our attention your disappointment with our Fairfield Inn & Suites by Marriott. I want to personally apologize for the problems you experienced and assure you that it is not reflective of our usual standards of service and quality.

It is only with the valuable feedback from our guests that we can make improvements at our hotel, so we appreciate you taking the time to share your experience with us. All your comments from your review were discussed with the management staff and actions were taken so this does not happen again.

Although we had failed you once, I hoped that you would allow us the opportunity to win back your trust and prove our commitment to your satisfaction by choosing to stay with us again in the future. I noticed that you did give us that opportunity and decided to stay with us again. We were extremely excited to read that your second stay with us was a much more pleasant one.

Thanks again for giving us another chance. We really appreciate your business and hope to see you again in the future!

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Atlanta Alpharetta

Address: 11385 Haynes Bridge Road, Alpharetta, GA 30004
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Atlanta Alpharetta 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Atlanta Alpharetta Hotel Alpharetta
Fairfield Inn And Suites Atlanta Alpharetta
Fairfield Inn Alpharetta
Fairfield Alpharetta
Alpharetta Fairfield Inn

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