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“Comfortable Hotel!” 4 of 5 stars
Review of Comfort Inn

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Comfort Inn
2.5 of 5 Motel   |   5455 Windward Pkwy W, Alpharetta, GA 30004 (Formerly Holiday Inn Express Alpharetta (Windward Parkway))   |  
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Ranked #22 of 28 Hotels in Alpharetta
Syracuse, New York, United States
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Comfortable Hotel!”
4 of 5 stars Reviewed April 9, 2014

I have to say I was pleasantly surprised with the comfort of this hotel! There were a couple of things that could have been better, but all in all, I think the hotel was extremely comfortable, and was a great value.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glynna B, General Manager at Comfort Inn, responded to this review, April 10, 2014
Thank you for posting a review of our property. I appreciate the kind words about our hotel. I appreciate the comments made and want you to know that they are of great importance to us and allow us to improve our service continually.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 reviews from our community

Traveler rating
    7
    14
    6
    5
    1
See reviews for
11
1
3
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 23, 2014

My family and I wanted to get away from our house for just 1 night. We found this hotel, it had great reviews, and it was near by. Although, it had a few small (very small) kinks, you will not be disappointed if you stay here. It was clean, staff was friendly, and the breakfast was tasty. In my opinion this hotel was much better than some of the other expensive hotels in the very same area.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 20, 2014

The renovations to this hotel made it a great place to stay. There are many restaurants within walking distance. The hotel is very accessible to Georgia Interstate 400. I highly recommend this location.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, al
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 3, 2013

We are Priority Club members and we had stayed at Holiday Inn in Alpharetta before but it must not have been this one. We stayed here because we were going to the ballgame and then going on to Helen, GA. We road MARTA into the Georgia Dome and this community is very nice and safe. The hotel staff was very nice and helpful but the hotel was one of the lower end Holiday Inn. The room smelled funny and needed updating. The price was great though, but you get what you pay for. I would stay here again, but only if the other one was booked up.

Room Tip: 4th floor would be the best rooms
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review, September 21, 2013
Dear gmann1,

Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We are delighted to read you found our staff nice and helpful. However, we regret that your staff was not up to your standards. We don't want any guest inconvenienced and rest assured that your comments will be used for the purpose of bringing improvements needed.

Thank you again for your feedback, we hope that we can better serve you next time.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ambler, Pennsylvania
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 14, 2013

I had a good experience here. Clean, comfortable room, and friendly staff. There's a Walgreen's within walking distance - a great thing if you're on a business trip and someone else has the rental car.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedalia, Missouri
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 2, 2013

Our family stayed overnight on our way to Orlando. The staff at the hotel was very accommodating, however, the hotel is in need of some remodeling. The bathroom was very dingy, and while I think it was clean, it needed some updating or renovating to be able to tell the difference. It was packed that evening, but was very quiet, and it was not busy in the breakfast area the next morning when we ate. Breakfast was standard fare for continental style, and we were glad to have it! Overall, it was not a bad experience, and we would probably stay again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review, August 18, 2013
Dear MissouriTraveler71,

Thank you for posting a review of our property. I appreciate the compliments on our hotel staff. I sincerely apologize for any discomfort you may have experienced due to the condition of the bathroom and breakfast selections. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. We hope that you will afford us another opportunity to show you how great our hotel is.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
84 reviews 84 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed June 24, 2013

My husband and I stayed at the Holiday Inn Express for two weeks while house hunting. The hotel is in a great location and easy access to lots of restaurants and shops. The hotel was clean, but needs some updating. The king bed was comfortable, but nothing above and beyond. The price was excellent and the staff was great. They were all very friendly and responded to any need and/or issue we had during our stay. An added bonus was having access to the LA fitness across the street.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn, responded to this review, July 12, 2013
Dear Stacey H,

Thank you very much for taking the time to share your comments online. Please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Address: 5455 Windward Pkwy W, Alpharetta, GA 30004 (Formerly Holiday Inn Express Alpharetta (Windward Parkway))
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #22 of 28 Hotels in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Alpharetta is AAA three-diamond rated, 100% smoke free, in the heart of Windward Parkway and is conveniently located just North of Atlanta. We are in the center of the business corridor of GA 400 neighboring many Fortune 500 companies. We proudly offer complimentary high speed wireless Internet access. Our newly renovated, well appointed guest rooms feature New FLAT SCREEN TV's, two queen beds or one king with a sleeper sofa and new mattresses. We proudly offer the new bedding line featuring triple sheeting. All newly carpeted rooms include a microwave, refrigerator, iron and board, coffeemaker, hair dryer, 2 phones with data port and voicemail, work desk w/leather chair, and cable TV with HBO. Each room has a curved shower rod & Kohler Stay Smart shower head. Each room has access to high speed wireless Internet. Our new hot Express Start breakfast is included in your rate and includes Pancakes, cheese omelets, sausage or bacon, biscuits, and gravy. Free business center, free fitness center, free local phone calls, laundry/valet service, free parking, free USA Today newspaper Monday thru Friday, express check-in and check-out, free cribs and free safe-deposit boxes are available. Your home away from home! Visit beautiful Alpharetta, Georgia and Stay Smart at the Holiday Inn Express - Alpharetta! ... more   less 
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Also Known As:
Holiday Inn Express Alpharetta (Windward Parkway) Hotel Alpharetta
Holiday Inn Alpharetta
Alpharetta Holiday Inn

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