My friend and I needed a hotel for the night so we booked a room through the Studio Plus website. We arrived after midnight and the gentleman working said that they were all full. When I asked what actions were going to be taken to fix this problem he said that I needed to call the 1 800 number and they would handle the refund and there was nothing he could do because he was new. The lady that we talked to on the phone had NO IDEA what she was doing and she told us to call the hotel in the morning when a manager was on duty. Long story short, we were sent to their 2 sister hotels (the one right next door and the one off of Haynes Bridge Rd (this location was the most helpful) and we ended up at the Windgate by Wyndham on Mansell Rd where the service was wonderful. I do not recommend anyone to stay at this hotel. Awful customer service and just a terrible experience all around.
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- Also Known As:
- Studio Plus Alpharetta