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“Great customer service at guest services, but so much for the hospitality at breakfast!” 3 of 5 stars
Review of Courtyard by Marriott Atlanta Alpharetta

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Courtyard by Marriott Atlanta Alpharetta
3.0 of 5 Hotel   |   12655 Deerfield Parkway, Alpharetta, GA 30004   |  
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Ranked #21 of 28 hotels in Alpharetta
Indian Land, South Carolina
Top Contributor
55 reviews 55 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Great customer service at guest services, but so much for the hospitality at breakfast!”
3 of 5 stars Reviewed June 25, 2013

We enjoyed the clean room, as well as the pool.The courtyard is a nice place to relax. They have all the high tech things that a traveler would enjoy. Free wifi for every 24 hours you stay, work out room, and modern decor. Some rooms offer a balcony if you reserve one. There is a 24 hour snack bar also. On our first morning we came down for breakfast at 9:50am. We did't realize that the breakfast was no longer available after 10:00am. As we walked up to the counter (the morning cook on 6/22/13 Lucinda gave us a half turn and said," breakfast is done"! Fast and short with no eye contact or second statement. She then turned and began doing what she thought was important...instead of offering other options ( with a smile). No worries there are plenty of breakfast, lunch, and dinner restaurants to go to within walking distance of the area. We were very pleasantly greeted with a smile from Angela every time we walked into the front door. As we checked out for our stay, I had a pleasant conversation with Corey. He is a very bright young man that has great customer service.

Room Tip: Bottom level rooms have patios to courtyard.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy W, General Manager at Courtyard by Marriott Atlanta Alpharetta, responded to this review, June 26, 2013
Thank you for your feedback regarding the customer service you received at my hotel. I am very proud of our Front Desk service and greatly appreciate you sharing your experience in our Bistro. This is not the experience I would like any guest to have and you as a customer deserved a better experience. I am truly sorry and thank you very much for your feedback! I will congratulate the Front Desk!
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74 people have reviewed this hotel

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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  • English first
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English first
Minneapolis, Minnesota
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 24, 2013

I have stayed here twice in the last 6 months and when I was here in December I was treated like a regular by the gal in the bistro/bar. She was so nice and likeable and its a shame I don't remember here name. I stayed here again in April and wasa with a large group of co-workers form all over the U.S and they were able to make everyone's stay great and they were willing to do whatever it took to make sure we had what we needed when we needed it.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schaumburg, Illinois
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 21, 2013 via mobile

I have stayed at this Courtyard several times over the last few years because the price is very competitve. I stayed this week and was pleasantly surprised to find a very nice remodeled lobby area which included a new bistro. The bistro serves Starbucks coffee and has a bar. The staff is very nice and attentive. Where I feel this hotel falls short is in the rooms. The rooms are dated, curtains ripped, and bath towels are paper thin. You can also hear your neighbor pretty easily. In speaking to the staff, I believe renovations are coming in the next year. Location is great and convenient to many shops and restaurants.

Stayed June 2013, traveled on business
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Woodstock, Georgia
Senior Contributor
46 reviews 46 reviews
36 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 3, 2013

Stayed at this hotel again this past weekend and was treated extremely well by a staff that obviously likes what they do. Everyone from the front desk to the woman behind the counter making the Starbucks coffee was friendly and helpful. I don't think that I have had better service from any hotel and I stay at quite a few hotels each year. This is a good hotel if you are looking for a place to stay in Alpharetta.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tommy W, General Manager at Courtyard by Marriott Atlanta Alpharetta, responded to this review, June 11, 2013
Thank you for your kind words! Our hotel strives to deliver exceptional customer service 100% of the time!
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Tallahassee, Florida
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2013

The Courtyard by Marriott in Alpharetta seems to be one of those last few places you can find that have everything you're looking for in terms of price and quality. Apparently, the neighboring Atlanta Marriott Alpharetta (which was pretty affordable, in its own right) and the other competitive brands in the area keep the Courtyard's rates very reasonable. All of that without sacrificing on quality. Lobby has a decent little deli but the surrounding area is ripe with restaurants and a Walmart. I particularly enjoyed the service provided by the staff at the front desk. This isn't the 4 or 5 star hotel for the several-night visitor, but for business or event stays, this place is easy on the wallet and adequate in quality and comfort.

Room Tip: Located right next to the elevator but never heard it. I managed to be assigned a room right next to...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New Orleans
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

We had a lovely 2 night stray in a room with a suite attached. it had decent sized fridge, microwave & kitchen counter & sink. There was a full sized flat screen tv in each room. This was fantastic & cushions on the bed which is great for my back. The room was generously sized for a Courtyard. The hotel has an outdoor pool which we didn't use & the usual Courtyard lobby bistro & basic Starbucks. There is adequate free parking. The staff were courteous & friendly. Alpharetta is a very modern outer suburb of N.Atlanta.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

We were greeted at the front desk by a friendly and helpful staff member. The room was clean and the queen beds very comfortable. I did not hear any noise from the other guests. The massaging shower head was very relaxing. The hotel is in a nice area with shops and restaurants nearby. I would definitely stay hear again.

Room Tip: We were no the third floor and it was quiet.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Atlanta Alpharetta

Also Known As:
Courtyard By Marriott Atlanta Alpharetta Hotel
Courtyard By Marriott Atlanta Alpharetta Hotel Alpharetta
Courtyard Alpharetta
Alpharetta Courtyard
Alpharetta Marriott
Address: 12655 Deerfield Parkway, Alpharetta, GA 30004
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Atlanta Alpharetta 3*
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