This is the 3rd time we have stayed at this hotel since September. The first 2 times were good, but this time was seriously lacking. I made the reservation through Hotwire. When I called to make sure we would be getting a King, I was told it would be requested, but not guaranteed. They told me that the other two times as well. They gave me the impression that if a more important, or full rate paying guest needed a King, we would have to take 2 Fulls which would make me very unhappy. However, when we arrived they gave us a King. It was next to the elevator, but we didn't think anything about it. We left right after checking in and didn't get back until 8:00 p.m. We heard noise while lying in bed and at first thought it was the heater/air. However, discovered it was the elevator. I called the front desk and they offered to move us. I said we were already settled in and would move the next day. We packed everything up the next morning and moved to another room. They put us into a disabled room (we are not disabled) and water from the shower ran into the middle of the bathroom to a drain. I used their towels to wipe up the bathroom floor. Even though this room was on another floor and 2 rooms from the elevator, we could still hear it. My husband said it sounded like the motor. We stayed 3 nights, and finally the sound went away late the 3rd day so they must have done a repair. Very disappointed that guests would have to put up with this. I feel we were not treated very well, but didn't want to move again. Probably won't stay here again.
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- Also Known As:
- Hyatt Place Windward Parkway Hotel Alpharetta
- Hyatt Place Alpharetta
- Hyatt Alpharetta
- Hyatt Place Hotel Alpharetta
- Alpharetta Hyatt