I stayed at this hotel a few years back and although it wasn't the greatest stay I thought it was better than the negative ratings I read about it. Boy was I wrong. What a difference a few years make. Let me start by saying the staff are very friendly and polite. Sarah was great at check in and provided me with a warm welcome. I got to my room (601) and there I could see where the hotel was in need of an update. Although the rooms look clean and modern with large flat screen televisions the rust stains and the spots on the bathroom walls were a giveaway. This room was quiet since it was away from the elevator and the freeway. After the second day, the television in my room stopped responding to input from the remote or when buttons were pushed on the television. This resulted in a move to a different room down the hall to room 622. This room showed much more wear and tear. The faucet on the bathroom sink actually swiveled due to it not being properly mounted and tightened. I found myself moving it to keep the water from running onto the counter. If that wasn't enough, during my last night with a flight to catch the next day, the toilet backed up and flooded the bathroom out into the vanity area soaking the rug. I actually had to go through the water and turn off the toilet valve to keep our belongings from getting wet.This late night move was down two floors with all of our luggage was not a good ending. After being told we would be credited for having to move when the television went out in the first room,I discovered the deduction was not on my final bill. After talking to the front desk, the one day charge was removed. When asked about any modifications to the rate due to the flooding in the second room I was asked if I wanted a credit or points which could be redeemed for a future night at Hyatt Place. After this adventure, I don't know if I'm ready to risk it again at another Hyatt place. The rooms on the freeway side of the hotel I would highly discourage unless you enjoy waking up a few times each night as a loud truck or speeding car goes by. The beds were not very comfortable. The food in the kitchen is a step above a continental breakfast but also leaves a lot to be desired (cold oatmeal dried out skillet sandwiches and rancid coffee). There is very little room to move around in the bathroom. They should remove the tub and install a shower only to fix this problem. This hotel is should be given less than two star rating.
Go somewhere else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.