When you travel for business you don't expect perfection every time. However you do expect customer service once a problem has accrued. The hotel charged my personal card at check in when my company had already placed a card on file for my stay. The young man was rude when I told him my company was taking care of my stay and demanded a card for incidentals. Fine. However I started my career in the hospitality industry and I told the young man to make sure he separated the charges. Incidentals on one receipt, room charges on another. Needless to say he did the opposite. My personal card was charged. Again, you expect these things when you travel. No big deal at first. I called to fix the situation, and nothing but excuses were made. In the hospitality industry it dose not matter what goes wrong, do not point fingers, FIX IT...the day I checked out, I called the hotel just minutes after leaving, to inform them I had left my sunglasses on the night stand and I would be back to get them, proceeding my meeting...surprising, no sunglasses were found... Stay at the Hilton Garden Inn just down the road.
- Official Description (provided by the hotel):
- Situated in the heart of Alpharetta's business district, one of the South's fastest growing communities, the Staybridge Suites Alpharetta-North Point hotel is located 25 miles north of downtown Atlanta. This hotel's guests are just a short drive to all major Atlanta attractions like the Georgia Aquarium. Our Quality Excellence Award-winning extended stay hotel is the best choice for discerning travelers. The hotel's proximity is ideal for day trips to the Atlanta Zoo, Stone Mountain, Turner field and the Botanical Gardens. Alpharetta itself has a variety of attractions. For our outdoor lovers there's the Big Creek Greenway and Chattahoochee Nature Center, for shoppers, the North Point Mall with nearly 200 stores including the only American Girl store in the Southeast can not be missed and for music lovers we are located less then 2 miles from the Verizon Wireless Amphitheater. Ranked by Forbes as the number 1 reloville in the US. Alpharetta is home to the most affluent business communities in the Atlanta area. The hotel's location places business travelers close to more then 3,500 businesses, including IBM, Hewlett-Packard, UPS, Verizon, Siemens and GE.Our professional staff is poised to meet the needs of every visitor, from corporate guests to those seeking extended stay hotels around Atlanta. Purchase snacks from the Bridgemart to enjoy as you lounge in the outdoor living space with a fire pit with free WI-FI access, free hot breakfast buffet daily and evening reception Tuesday-Thursday. Get Comfortable with us! STAYBRIDGE SUITES ALPHARETTTA WILL BE UNDERGOING A 2 MILLION DOLLAR RENOVATION UNTIL APRIL 20th, 2012. ... more less
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- Also Known As:
- Staybridge Suites Alpharetta North Point Hotel Alpharetta