I stayed at this property for 3 nights. The staff was very nice but that didn't make up for my room! I'm not one to complain but we mentioned on the first night how bad the room smelled of mildew. Rm #135 They told me that they were going to clean the carpets but why on earth would you place people in those particular rooms if it hasn't been done yet? We didn't spend much time in our rooms because we were looking for housing (relocating to the area). After the second night the smell became stronger and I couldn't take it anymore...I have a 4 yr old so at that point I felt the room was unclean and unsafe. I called the front desk that night and asked to be moved to another room due to smell. They moved me to Rm #127 and it was like night and day. He then told me that the higher ups had visited just recently and they also complained of the smell.
I was totally shocked to think that this particular franchise would continue to book a room under these conditions! Please beware. We also had a swarm of ants in our room #127 and a dead insect on our pillow. Again, the staff was AWESOME but customer service was horrible. For the money we paid to stay there it wasn't worth it. NO apologies, no discount, NOTHING..just a rapid check out receipt. We were glad to leave.
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- Also Known As:
- Holiday Inn Express Alpharetta-Roswell Hotel Alpharetta
- Country Inn Alpharetta
- Alpharetta Country Inn