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“Wonderful stay...wonderful service” 4 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
3.0 of 5 Hotel   |   12505 Cingular Way, Alpharetta, GA 30004 (Formerly Hotel Sierra Alpharetta)   |  
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Ranked #3 of 28 Hotels in Alpharetta
Certificate of Excellence 2014
Thomaston
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Wonderful stay...wonderful service”
4 of 5 stars Reviewed September 21, 2013

My wife and I were quite pleased with our weekend stay in August, 2013. Our room was very clean and comfortable, and the staff was very accommodating. When we needed extra bath cloths, they were more than happy to provide them. I believe our room was supposed to have an alarm clock, but we could not find it. However, we called the front desk to set up a wake-up call and no worries.

Hot and intercontinental breakfast items were available for guests. To add, they served Starbucks (brand) coffee, and provided a selection of Tazo (brand) teas. There was also a cook on hand to prepare omelets (with guests' choice of toppings) and Belgian waffles.

The hotel is in a busy location; but the area was really quiet. The traffic noise was never a problem, and it is in a nice area for walking or jogging. The fitness center is really nice also. At the time, there were some signs of ongoing painting projects (internally)...but management did not have the contractors working during the time of our stay (a very considerate gesture by management to ensure their guests' comfort).

We will definitely be willing to stay here again, and highly recommend to others.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, September 22, 2013
Thank you so very much for your kind review. We are so happy to hear we met your expectations! We hope you will always make our hotel your hotel when your travels bring you back to our area! Thank you so much for your business. We appreciate you!
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236 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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English first
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 11, 2013

Family stayed for 4 nights over a weekend, 2 db bed suite worked fine. Only negative is why Double beds instead of Queen size ? Front Desk staff was very polite and addressed all our needs. Hotel was going through a 'rehab' , painting and hall repair when we visited - staff made visit comfortable by warning us of the mess and bad painting smell. Overall hotel is in great shape, staff was friendly and heplful and priced right. Would stay there again.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, September 12, 2013
We appreciate your time to post about your recent stay. We are very excited about our new fresh look, so we are happy to hear you will return to our property when your travels bring you back to the area! We look forwarding to see you again soon. Thank you for your business!!
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Raleigh, NC
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

Room was comfortable, we appreciated the mini-fridge and microwave in the room. Breakfast was fantastic, if not quick - made to order omelets were delicious, and prepared by a very friendly chef. Other than the omelet-maker, there was one employee responsible for the coffee, waffles, and omelet ingredients - he was working hard, but having a hard time keeping up. The hotel was in the midst of guest room renovations. Staff was friendly. Good location, we got a great price through Hotwire.

Stayed September 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, September 5, 2013
We are happy to hear you had a nice stay with us. Chef Tim loves to make a great breakfast for our guest, so we will let him know you mentioned him in your review. We sure hope you will be back in the coming months to see the new product we will have for our guest.
Thank you for your review and thank you for your business!
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Phenix City, Alabama
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 24, 2013

My wife and I stayed here for a weekend "getaway" and we loved it! The hotel is a little older and undergoing some renovations, but the stay was extremely relaxing and comfortable. The bed was perfect, the suite was very nice. Probably the best part (to me at least) was the breakfast. Free breakfast bar including eggs, sausage, potatoes, the usual cereal and muffins, but also...made-to-order omelets! FREE!!! I've enjoyed omelets at a few different hotels, but never free! That alone makes this hotel a great value! In addition, the staff was very friendly (especially Ismael, the omelet chef). The Alpharetta area is beautiful and peaceful, and there is plenty of shopping and dining just across/down the street from the hotel. Definitely going back!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, August 25, 2013
Thank you very much for your kind review. We love hearing all of your kind comments about our property and staff. We are so happy you enjoyed our complimentary cook to order breakfast. Its always a great way to start your day. We hope you will be back again for a "get-away" in the near future and make us your home away from home!
We appreciate you and your business!
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Miami, Florida
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 22, 2013

Stayed here on the weekend with my daughter.We had the exec double room and it was nice and roomy. Small kitchen and pull out sofa. The products were Gilchrist and Soames and very lovely. We used our AAA when making our reservation and it was a value.
The staff was very friendly and the room was quite clean. They were doing some renovation preparations.
The only complaint i have is the air conditioning was quite loud.
Location is great and there are places to eat everywhere. Easy interstate access also.
The breakfast was very good. There was an omelet bar and homemade waffles. Starbucks coffee.
I understand that it has been bought out by Holiday Inn and will be changing over the next few months. Renovations and changes in store.

I would not hesitate to stay here again!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, August 25, 2013
Thank you for your review. We are thrilled to hear you enjoyed your stay with us. You are correct, we are making some great changes and hope you will be back to see the finished new IHG product. Thank you for your business. We look forward to seeing you again in the near future!
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Knoxville, TN
Top Contributor
103 reviews 103 reviews
15 hotel reviews
Reviews in 34 cities Reviews in 34 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 18, 2013

Stayed here over the weekend by myself. I had the executive king room and it was quite nice the AAA rate made it a steal really. The staff was very friendly and the room was quite clean. Location is good, its right there off the interstate with a dozen other hotels and there are places to eat everywhere. I only made breakfast one morning but it was pretty good. I didn't have time for the omelet bar but it looked very good and judging by the line it must have been good. The selection was good but I just went with some toast and eggs. I didnt see any bacon or waffle irons but I didnt take issue with that.

I only really had one complaint. The a/c in my room was very loud. When the compressor kicked in it was capable of waking me up in the middle of the night. Other than that I was very pleased with my stay and I dont think I would hesitate to stay there again!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, August 19, 2013
Thank you for taking time to post about your recent stay with us. We are pleased to hear you will make the choice to stay with us again in the near future. As you mentioned our guest love the great variety of the hot made to order breakfast options, which do include waffles. Thank you for letting us know about the A.C unit, we will bring this to the attention of our staff to ensure our guest have a great night sleep.
We appreciate you and your business. We look forward to having you back soon!
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Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 14, 2013

We found this hotel last year and stayed here again on a recent trip. I was once again pleased with the cleanliness of the hotel as well as the service of the staff. When we arrived we asked the front desk attendant if there were any parks nearby for our children to get some energy out and he suggested a park that was down the road from the hotel. What a great suggestion, our children had a wonderful time. The rooms here are larger than most hotel rooms and the breakfast is great. My husband loves the omlette station and my son was happy to place his order for a waffle.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review, August 19, 2013
Thank you so very much for your great review. We are pleased to hear you are a return guest and will continue to stay with us on your future trips to the area. Thank you for noting our great "extra`s" we have available to our guest. We appreciate you and your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 12505 Cingular Way, Alpharetta, GA 30004 (Formerly Hotel Sierra Alpharetta)
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 28 Hotels in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express & Suites 3*
Number of rooms: 124
Official Description (provided by the hotel):
The new Holiday Inn Express & Suites delivers a fresh take on modern day travel by beautifully blending southern hospitality and charm with intelligent design, stress-free service and free-flowing amenities. Its 124 smartly designed suites feature flat panel TVs, MP3 docking stations. Our features include breakfast with our signature cinnamon rolls and pancakes, WI-FI throughout the hotel. Conveniently located off Windward Parkway with easy access to fast-paced Atlanta just 35 miles south. ... more   less 
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