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“very friendly staff” 5 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
3.0 of 5 Hotel   |   12505 Cingular Way, Alpharetta, GA 30004 (Formerly Hotel Sierra Alpharetta)   |  
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Ranked #5 of 28 hotels in Alpharetta
Hewitt, Texas, United States
1 review
“very friendly staff”
5 of 5 stars Reviewed February 20, 2012

Nice accommodation. Comfortable atmosphere and people. Was always greeted when leaving or arriving. Great set up in room, with full size fridge, stove top, microwave, coffee maker, and all the utensils. Everything you would need plus more!!

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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179 people have reviewed this hotel

Traveler rating
    115
    41
    16
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
FL
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 13, 2012

My wife, my son and I were headed back home to FL and decided to stop for the night in Alpharetta. I have stayed in the area on previous occasions, but had never heard for the Hotel Sierra. But, after checking out all the good reviews here on TA, I decided it would be worth a try.

I've got to say I was impressed with what we got for our $$$.
King size bed suite with a nice pull out sectional sofa
Kitchenette with microwave, coffee maker, dishes and a mini-fridge
Desk and chair with great complimentary, no hassle to connect to Wi-Fi
Terrycloth robe
and, in addition to the breakfast staples, a cook to prepare omelettes and waffles to order

We stayed the night before at a HIE and did NOT have:
the sofabed,
the kitchenette amenities,
the cooked-to-order chef, and more . . . and we still paid twice as much as we paid to stay at Hotel Sierra!

I don't know how they can offer so much for so little . . . but my budget is glad they do! I will definitely make this my hotel of preference anytime I need to stay in the metro Atlanta area. I will also highly recommend that my other budget-conscious friends do likewise.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany,NY
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 30, 2012

I just returned from a 3 night business trip where I stayed at the Hotel Sierra. The staff were always very friendly & accommodating. They went above and beyond to keep our group happy. The bedroom suite included a desk/office area as well as a fully stocked kitchenette, for those looking to make their own meals. A full sized fridge, microwave & dishwasher came in handy. The bathroom was rather small, but sufficient for only one traveler. It's located directly off of your sleeping area. The feather pillows were very comfortable, the bed not so much. I prefer a softer mattress. I appreciated the fact that I could use a sign on the door to turn away room service when I was only there for a couple of days. No need to waste water washing sheets & towels every single day. Their breakfast buffet had a large selection of items including an omlete & waffle station. The hotel also had a wine & snack station in the evenings-nice perk! I was able to utilize their exercise room a couple of times; it had several treadmills, ellipticals, weight machines & free weights. Everything that you could need for a quick workout. It seemed like the majority of the individuals staying here were for business travel. Atlanta traffic is horrible around rush hour during the AM/PM. FYI, with busy morning traffic it took an hour to get back to the airport with a car service. Plan ahead.

Room Tip: Ask for a room away from the stair wells. The doors would often slam shut.
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  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond
Top Contributor
81 reviews 81 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 2, 2012

We enjoyed our stay at this hotel. The rooms were clean and quiet, the internet fast, the breakfast varied and yummy, the staff unfailingly polite. Parking is free, the surrounding area is chock full of stores and restaurants. The fitness room has 5 aerobic machines and many weight machines. The TV channels were extensive. There is a fridge and microwave in each room. The bathrooms are large and clean. The beds are very comfortable.

This is our first experience with a bulk shampoo/soap dispenser in a hotel. The pump bottles are bolted onto the shower wall and next to the sink. We tried them out and felt like the contents were possibly diluted. It was definitely a novel experience.

The sheets were not changed throughout our 4 day stay. There was debris in our room from prior occupants, such as a bottle cap, a tennis ball (?), and some papers.

Also, FYI, there is a charge per use of the phone, which we thought was unusual.

Room Tip: Low odd numbers like 405 are located far from the elevator and on the west side.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Georgia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 29, 2011

This used to be a great hotel ( still is good, don't get me wrong ).
Let's start with the good:
- location is a 10
- clean: 10
- quality of food served: 8 ( in my opinion went down from a 10 - the only thing that still keep it a high rating, is the famous omelet they prepare to order and which is great !)
- amenities: 10+
- staff: 10
- room kitchen and utensils: an absolute 10 out of 10
Now, the ...not so good:
- soap, shampoo, etc: 5 ( they used to have some of the nicest in the area, now there are some bottles, nailed to the walls with some kind of liquids in them)
- bathroom is small - real small ( if the hotel is reading this, please upgrade the fans in the bathrooms )

Over all the hotel is much better than many in this area. Great staff and hospitality.
Recommend it? Yes. Great for family and friends.
Why not 4 or 5 stars? - AC - they need an overhaul bad... a 3 out of 10..they are pretty much binary: polar cold, or Sahara hot - and yes, they are '70s noisy; won't make for a good night sleep.

Room Tip: Make sure that you have a room large enough so your bed is far away form the noisy AC.
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  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 7, 2011

A group of 12 had 3 rooms between us - the beds were incredibly comfortable, the AC was quiet, and the kitchenette proved very useful! Breakfast was great, and omelette's to order made it even better value. Only 25minutes drive from the centre of Atlanta meant that it was cheaper than staying in the centre and not far, plus there is a multitude of places to eat nearby. Thanks for a great weekend.

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Top Contributor
54 reviews 54 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 24, 2011

We stayed there for 2 nights. Rooms are big with kitchen and sofa bed. Free breakfast is very good - omlets to order, starbucks coffe and etc. Free Internet worked well. We paid $64/night + tax. I do not think that anybody can beat this price with this quality in this area.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelSierraGM, General Manager at Holiday Inn Express & Suites, responded to this review, November 3, 2011
Dear Valued Guest, I am so delighted to know you enjoyed your time at Hotel Sierra. Thank you for the great compliments regarding the breakfast and amenities offered. I hope you will stay with us the next time you are in the area. Sincerely, Julie Muriuki, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 12505 Cingular Way, Alpharetta, GA 30004 (Formerly Hotel Sierra Alpharetta)
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 28 hotels in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express & Suites 3*
Official Description (provided by the hotel):
The new Holiday Inn Express & Suites delivers a fresh take on modern day travel by beautifully blending southern hospitality and charm with intelligent design, stress-free service and free-flowing amenities. Its 124 smartly designed suites feature flat panel TVs, MP3 docking stations. Our features include breakfast with our signature cinnamon rolls and pancakes, WI-FI throughout the hotel. Conveniently located off Windward Parkway with easy access to fast-paced Atlanta just 35 miles south. ... more   less 
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