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“not quite up to standards” 3 of 5 stars
Review of SpringHill Suites Atlanta Alpharetta

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SpringHill Suites Atlanta Alpharetta
3.0 of 5 Hotel   |   12730 Deerfield Parkway, Alpharetta, GA 30004   |  
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Ranked #6 of 28 Hotels in Alpharetta
Certificate of Excellence 2014
Goochland, Virginia, United States
Top Contributor
300 reviews 300 reviews
56 hotel reviews
Reviews in 163 cities Reviews in 163 cities
60 helpful votes 60 helpful votes
“not quite up to standards”
3 of 5 stars Reviewed July 16, 2013

This is one of the few Springhill Suites that is yet to be renovated and it is time...Rooms are dated, no fitness room, although they give you a temp card to the LA fitness club nearby. The staff is helpful and friendly. I have just gotten used to the newer/fresher Springhill Suites. The location is the best thing for being near businesses and good restaurants.
My room needed work due to the A/C causing the carpet to be wet around the unit. Threw down a couple of towels but still a pain to deal with.
Unless updated by my next visit will probable stay elsewhere.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillalp, General Manager at SpringHill Suites Atlanta Alpharetta, responded to this review, July 24, 2013
Thank you Mark G for taking the time to share your feedback in regards to your recent stay. I appreciate you recognizing the staff for being helpful and friendly as they truly do a wonderful job. The SpringHill Suites team is working at updating our rooms. I hope that you stay with us in the future to see the progress.
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162 reviews from our community

Traveler rating
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    48
    13
    4
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Jacksonville, North Carolina
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 8, 2013

The staff at the check in/out counter were quite pleasant. However, the room was very dated and smelled like a retirement home. It felt really moist, damp, and I swear I was bit by something during the night because I woke up with several red marks and scratches from where I had must have scratched during the night. I really wanted to go elsewhere. The outside looked great but I would not stay again. It was not up to "clean" and "comfortable" standards. It appeared clean but if I am getting bites during the night it cannot be.

Room Tip: Stay elsewhere!
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillalp, General Manager at SpringHill Suites Atlanta Alpharetta, responded to this review, July 24, 2013
Thank you Meek P for sharing your feedback about your recent stay. I apologize that your stay was not an enjoyable one. I have shared your comments with both the housekeeping and maintenance staff and the entire team is working hard to ensure that each room is crisp and clean. I would love the opportunity to welcome you back.
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Chattanooga, Tennessee, USA
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 8, 2013

We stayed at this hotel on a Friday night, and as expected during the summer, it was busy with family groups on vacation. The room and service were great but we gave up trying to eat breakfast. The eating area is far too small. We went back twice and there were no tables, and the food line was so backed up you couldn't get near the food. As we were checking out, there was finally space, but it was too late for us at that point. If you stay here plan on taking your food back to your room.

The location is good if you happen to be in Alpharetta - it's not convenient to any of the interstates but there are plenty of good restaurants and shopping close by. I would stay again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SpringHillalp, General Manager at SpringHill Suites Atlanta Alpharetta, responded to this review, July 24, 2013
Thank you Maverickgal for taking the time to share your comments in regards to your trip. I apologize for the space issue you had with breakfast. Our new breakfast is so delicious everyone ensures that they don’t miss it. We certainly welcome guests to spread out into the lobby chairs and when available to spill into our meeting room. We look having you back as guests and to enjoy the breakfast!
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Kingsport, Tennessee
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed July 6, 2013 via mobile

Stayed here for one night over the 4th of July weekend. We normally stay at other nearby hotels, but we got this one at a great price and now we know why. The check in was fine and the staff courteous. Our room had a musty smell and felt damp, and was next to the men's bathroom on the 1st floor. We discovered the carpet near the bathroom was wet, and found standing water between the shower and toilet. The floor in the bathroom was also extremely slick. The room had sheer curtains, but not a thick drape so you had to be careful if you were changing clothes. Also, there was a large group that hung out in the lobby all evening drinking beer and acting rowdy. I actually witnessed a couple of them get in a truck with open beer bottles. This hotel is in desperate need of an upgrade. The furniture looks like it is from the 80s . We will not stay here again.

Stayed July 2013, traveled with family
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Omaha, Nebraska
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 1, 2013

Stayed here one night as a stopover on a longer trip. Arrived late at night, but check-in was fast and the desk staff was very helpful and friendly, noting how many were in our party and providing extra towels immediately.

The suite was very comfortable with plenty of room for 5. The bedding was excellent as usual for most Marriott properties, and the location was in a very nice, quiet spot surrounded by trees making for a nice peaceful night's sleep. It seems to be near a number of business parks and looks to be a very well-kept area.

Breakfast was also very good - in all a nice place to stay.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Top Contributor
68 reviews 68 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 30, 2013

We went for a family wedding and were extremely pleased with this hotel.
( for $75 a night (AAA rate)

ROOMS- Quite large. Very clean and neat
STAFF-- Front desk folks were kind and cheerful, all weekend.
COMPARISON to other hotels -- We had other family that stayed in the Holiday Inn Express very close bye and they openly expressed disappointment with its rundown state and broken coffee makers in their rooms.
BEDS- My husband was in love with this bed and thought it was perfectly firm
LINENS AND TOWELS- I was impressed by the unique softness of the towels and wash clothes. They are not thick or luxury quality, They are your "standard hotel grade" but whatever they are washing them in makes them extremely SOFT!!
LOCATION- Just over the hill from many restaurants and other businesses. Surrounded by trees, and quiet. The property around it is "for sale" and is still forested (Have to make a U turn to reach its driveway) Nicely landscaped and parking area had fresh asphalt.
POOL -- Only negative.. the whirlpool was covered and not in use. Broken chair with mildew on it sat next to whirlpool . Very private but small pool - area is surrounded by Georgia Pines and oaks. This area could use some TLC!!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 30, 2013

This was a solid spot to stay. It's tucked away, with trees and vegetation in the back of the property. We didn't hear any road noise, which is good. We used the pool, exercise room, and had the free breakfast. I liked that they have a bowl of fruit in the lobby. Overall, I would stay here again. It's not fancy and could probably use a renovation in the next couple of years, but no major issues. I wish the exercise room was a bit bigger and the eggs in the morning were better, but those are nice-to-haves.

Room Tip: Top floor is always good. Away from elevator. Was quiet.
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Stayed June 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Atlanta Alpharetta

Address: 12730 Deerfield Parkway, Alpharetta, GA 30004
Location: United States > Georgia > Alpharetta
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Alpharetta
#7 Business Hotel in Alpharetta
#9 Family Hotel in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Atlanta Alpharetta 3*
Number of rooms: 82
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Also Known As:
Springhill Suites Atlanta Alpharetta Hotel Alpharetta
Springhill Suites Alpharetta
Alpharetta Springhill Suites

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