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“Excellent service” 5 of 5 stars
Review of Doubletree Hotel Atlanta/Alpharetta-Windward

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Doubletree Hotel Atlanta/Alpharetta-Windward
3.5 of 5 Hotel   |   2925 Jordan Court, Alpharetta, GA 30004   |  
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Ranked #18 of 28 hotels in Alpharetta
Alpharetta, Georgia
1 review
“Excellent service”
5 of 5 stars Reviewed September 26, 2013

I stay in this hotel frequently when traveling on business. Always have excellent customer service and the rooms are great. The staff calls me by name when I enter and exit the hotel. I have never had any problems with any of the amenities and facilities. Associates are always treated with the same respect and friendliness that I am given.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, October 4, 2013
Thank you so much for your recent review of our property. We're always delighted to hear when our guests have a great experience with us. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 people have reviewed this hotel

Traveler rating
    66
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    40
    13
    5
See reviews for
25
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91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
Orlando, United States
1 review
5 of 5 stars Reviewed September 25, 2013

Took a quick trip to Atlanta for a wedding and the group chose to stay here so it wasn't a choice I made. However, I had never experienced a Double Tree hotel and was pleasantly surprised. For the price, I had expected much less and received great service and a great room with fabulous amenities. The internet service worked well and was complimentary, not a common occurrence in many hotels. I am a notoriously loyal traveler and have stayed at the same hotel for more than ten years but will definitely add this one to my list of options for future trips.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, October 4, 2013
We are very happy to hear that you enjoyed your first DoubleTree experience and that we've made your list of places you like to stay. We're aim to ensure all our guests are completely satisfied with their stay and look forward to seeing you again soon. Thank you for leaving your review for other travelers.
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Berkeley, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2013

Not bad, but not great.
Comfy enough for business travel.
Television scrambles because of bad satellite reception, but when I complained an engineer was sent up immediately. Although he wasn't able to fix it, he was extremely congenial.
The staff is really friendly and helpful.
Great access to highway.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, October 4, 2013
Thank you for your review. We're happy to hear you found our staff friendly and helpful however, we do apologize for the issues you experienced with your television. We have forwarded your review to our maintenance supervisor so that we can ensure the issue is resolved for future travelers.
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Nashville, United States
1 review
3 of 5 stars Reviewed September 24, 2013

The reason i am rating an average is because of the noise factor. This was the 4th time I stayed there and each time it was like a herd of cattle was always on the floor above. One of my peers actually did not stay there for the exact same reason. She ended up staying at Fairfield down the street. She stated the accommodations were not as nice but it was quiet. On business trips this is very important. I will not stay there again for that reason.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, October 4, 2013
We are very sorry you have experience such noise during your stays with us. We typically do not receive a lot of complaints about the noise and apologize that this has not been your experience with us. We understand if you would like to try a different hotel on your next visit but we hope you will return to stay with us another time soon to receive a better experience.
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Wilmington, Delaware
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 20, 2013

My typical hotel for business was booked so I tried The Doubletree in Alpharetta. I was very happy I did. This was a quiet hotel very close to everything. The lobby was stylish and the staff was extremely friendly, welcoming and helpful. Very nice room with a comfortable bed. I will make this hotel my choice on my return visit.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, September 27, 2013
We are glad to hear that you enjoyed your first stay with us. We look forward to hosting you in Alpharetta again on your next visit. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfressboro, United States
1 review
5 of 5 stars Reviewed September 18, 2013

This is a smaller and newer DoubleTree. The rooms are very nice, clean, and quiet. The staff were exceptional. The rooms have a European feel to them and the lobby area is very quaint. While the location is a distance from Downtown Atlanta you can still get to downtown rather quickly using the toll road. Very nice experience.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, September 27, 2013
Thank you so much for your kind review. We are so happy to hear you enjoyed your stay and our DoubleTree hotel. Thank you again for leaving your review of our property for other travelers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flower Mound, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 17, 2013

Nice room great staff, all thats needed nearby... Will stay here everytime I am in town. Ask Front desk for dinner recommendations and things to do in the area they are very helpful. Tell your friends about this hidden Gem!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, September 27, 2013
Thank you for your review of our DoubleTree Hotel. We are so glad to hear you enjoyed your staff and that our staff was able to provide you with excellent recommendations. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Atlanta/Alpharetta-Windward

Address: 2925 Jordan Court, Alpharetta, GA 30004
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Alpharetta
#13 Business Hotel in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel Atlanta/Alpharetta-Windward 3.5*
Official Description (provided by the hotel):
DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more   less 
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Also Known As:
Doubletree Alpharetta
Alpharetta Doubletree

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