I stayed here for one night to see a local concert. This is a very average hotel although I suppose the room was ok for the price. The breakfast buffet was a bit tired. But my unpleasant experience began when I arrived home and realized I forgot two items of clothing in my room. This was approximately 4 hours after I checked out. I realize that hotels are not responsible for forgotten items, but I called to inquire if they were found. I gave my room number and described the items clearly. After being put on a long hold, a front desk clerk told me he would call me back. He did not. I called the hotel again, and was cheerfully told that my clothing was still there and I could come and get it. I explained that I live 4 hrs away and they agreed to send my clothing at my expense. A week later with $13.80 billed to my AMEX, I received someone else's clothing (an employee's) in the mail. I called and was placed on a long hold. I called again and I was again told they would call me back. I called the hotel after another 3 hours and they told me they did not have access to their own lost and found. I'll let you know if I ever see my clothes! (and if you're the employee known as Jen, I have your shirt and sweater- but I really would prefer my own skirt and blouse!)
- Official Description (provided by the hotel):
- DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more less
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- Also Known As:
- Doubletree Alpharetta
- Alpharetta Doubletree