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“In bad need of an update” 3 of 5 stars
Review of Doubletree Hotel Atlanta/Alpharetta-Windward

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Doubletree Hotel Atlanta/Alpharetta-Windward
3.5 of 5 Hotel   |   2925 Jordan Court, Alpharetta, GA 30004   |  
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Ranked #21 of 28 Hotels in Alpharetta
Jackson, Tennessee
Top Contributor
91 reviews 91 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
“In bad need of an update”
3 of 5 stars Reviewed May 24, 2013

My business partner and I checked in to the Doubletree late on a Sunday evening for a three day visit to a local company. The young lady at the desk was professional while not overly friendly. We were checked in quickly and were given the obligatory cookie. The room was two double queen beds, fairly small, but adequate for a single traveler. Had there been more than one person, it would have been too small. The hotel obviously has seen better days: the carpet was worn, the thermostat did not control properly, the TV was ancient, and even the public spaced needed updating. The buffet breakfast was included with our stay, and the food was pretty good – eggs, bacon, sausage, etc. Apparently, everyone else staying there had breakfast included as well. There were about twice as many people waiting for breakfast as there was space to hold them. Overall, the service was good but, for this neighborhood, there are better choices.

Room Tip: Away from the front lobby and breakfast area
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, May 29, 2013
Thank you for leaving your review of our DoubleTree Alpharetta. While we have completed several upgrades over the last few years we do recognize and agree with you that several additional updates are still needed. We are working to complete these renovations and hope that you will check back with us in the future to see the progress we have made.
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187 reviews from our community

Traveler rating
    69
    50
    44
    18
    6
See reviews for
26
27
13
103
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 24, 2013

The hotel staff friendly and the hotel itself was very clean. The serice and food in the resteraunt were above average; but the bar selections were below average. However, there were plenty of food/bar choices in walking distance. I would stay here again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, June 12, 2013
We are so glad you hear you enjoyed yourself while staying with us. Thank you for leaving your review of our DoubleTree in Alpharetta for other travelers.
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Appleton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 4, 2013

My stay at this Double Tree Hotel was amazing. The room was extremely comfortable and clean. Beautiful space! Felt like home. I had Breakfast at the hotel twice. Each time, the breakfast items were presented in a logical layout, and were fresh and delicious. The Staff was very attentive and friendly. I would recommend this hotel. It is perhaps one of the best hotels I've ever stayed in.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, June 12, 2013
Thank you so much for your rave review. We are delighted that you enjoyed your stay. We look forward to hosting you again on your next trip to Alpharetta.
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Orlando, United States
1 review
3 of 5 stars Reviewed May 3, 2013

Comfortable Stay, But Food was Subpar - to say the least. Room was clean and decent, and bed was comfy. But there was absolutely no room service or dining Friday-Sunday (except for the free breakfast which was terrible!).

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review, May 30, 2013
Thank you for your feedback. We are glad to hear you were pleased with the room and bed. We do apologize for the lack of Food and Beverage service available on Friday and Saturday. We do typically offer these services and I apologize that they were not available to you during your stay.
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Birmingham, United States
1 review
5 of 5 stars Reviewed May 2, 2013

We were guests here as part of a wedding party. The price of the package was better than we could have imagined. The breakfast was delicious and there were more options than I could eat. Friendly hotel employees along with a nice room made the trip really special for all of us.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norcross, United States
1 review
5 of 5 stars Reviewed April 29, 2013

My twin goddaughters (13) and I stayed over in Alpharetta as a treat to celebrate their birthday. The room was very clean and comfortable and the hotel is in a great location. The staff greeted us with a smile and the famous warm Doubletree chocolate chip cookies. Despite a big group staying the same time as we were there, all was quiet in our room and we had a blissful and peaceful night's sleep. A nice bonus is that there are plenty of dining options nearby and shopping too.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 28, 2013

I was in town for business for three days, and stayed here for two days. I found the staff to be professional and attentive, but this hotel is very noisy if you're not staying on the top floor. My room had a rusty/stained chrome holder in the shower. I found a big millipede type bug, and a cricket in my room. There are no microwaves and refrigerators, and you have to ask a member of the staff to warm up your food, which I found awkward at 3am. The housekeeper that cleaned the room across from mine, chatted rather loudly on her cellphone as she cleaned, and that added to the already noisy hotel. So take my advice, and stay somewhere else.

Room Tip: Don't stay here.
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  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Atlanta/Alpharetta-Windward

Address: 2925 Jordan Court, Alpharetta, GA 30004
Phone Number:
Location: United States > Georgia > Alpharetta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 28 Hotels in Alpharetta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree Hotel Atlanta/Alpharetta-Windward 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more   less 
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Also Known As:
Doubletree Alpharetta
Alpharetta Doubletree

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